Business phone system for security systems services in Indiana

The security systems company industry in Indiana

Indiana had 143 security systems services in 2023, according to Census County Business Patterns (NAICS 561621, Security Systems Services (except Locksmiths)). They employed 2,381 people in mid-March and reported $162.3 million in annual payroll. That is the 14th highest count among the 51 states and DC with published figures. Security systems services make up 0.09% of the 155,692 business establishments in the state.

Per 100,000 residents (2024 estimate) Indiana has 2.1 security systems services, in line with the national rate of 2.1. The average establishment has 16.7 employees against 18.0 nationally. Payroll per employee is $68,163, 2.7% below the U.S. figure of $70,074.

Indiana's largest markets for security systems services

Census published security systems company counts for 10 metro or micropolitan areas that include part of Indiana. The largest is Chicago, IL-IN, with 157 establishments (a multi-state area; its count covers every state it spans). Single-state metro and micropolitan areas account for 69% of the statewide total; the rest are outside any published area or in areas Census suppressed.

Team sizes at security systems services in Indiana

48.3% of Indiana's security systems services with employees had fewer than five people in March 2023, compared with 48.4% nationally. 64.3% had fewer than ten. At that size the phone is shared, so routing (who rings, when, and what happens after hours) matters more than the number of desk phones.

Why the phone matters for security systems services in Indiana

Security companies take calls about new installations, alarms and service problems. Existing customers expect quick help when a system misbehaves. That holds for security systems services in Indiana as much as anywhere.

Typical inbound and outbound calls for security systems services in Indiana:

• A homeowner calls about installing cameras.
• The company calls a customer to schedule service.
• A builder calls about pre-wiring.

What security systems services text about

Companies text appointment confirmations and service updates.

Texting from a local number in Indiana requires carrier registration (10DLC), a one-time $49 fee on Callata.

Phone system pricing for a 17-person security systems company

Security systems services in Indiana average 16.7 employees, so the comparison uses a 17-person team. Per-seat business phone plans bill every one of those people. At month-to-month list prices checked September 28, 2026, 17 users on RingCentral RingEX Core cost $510.00 a month and 17 on Ooma Office Pro cost $424.15. Callata comes to $339.00 a month for 17 users ($99 a month with 5 users included, then $20 per additional user), below both.

Over a year, that is $2,052 less than RingCentral for a security systems company in Indiana of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.

Area codes in Indiana

Indiana has 8 geographic area codes in service according to NANPA. Callata includes up to 3 local numbers, so a security systems company can hold a number in more than one of them.

How Callata works for security systems services in Indiana

For $99 a month, Callata puts a team of up to 5 on one plan ($20 for each person after that): up to 3 local numbers, unlimited inbound calls, a pooled allowance of 1,500 outbound US and Canada minutes per user, browser and cell calling, voicemail transcription with urgency triage, recorded calls with AI summaries and business-hours routing, with E911 on every number.

Porting a number you already use in Indiana is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.

AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.