Business phone system for exterminating and pest control services in Indiana

The pest control company industry in Indiana

The Census Bureau counted 261 exterminating and pest control services in Indiana in its 2023 County Business Patterns (NAICS 561710). They employed 2,169 people in mid-March and reported $113.8 million in annual payroll. That is the 19th highest count among the 51 states and DC with published figures. Exterminating and pest control services make up 0.17% of the 155,692 business establishments in the state.

Per 100,000 residents (2024 estimate) Indiana has 3.8 exterminating and pest control services, 22.5% below the national rate of 4.9. The average establishment has 8.3 employees against 8.4 nationally. Payroll per employee is $52,467, in line with the U.S. figure of $53,466.

Exterminating and pest control services by metro area in Indiana

Census published pest control company counts for 21 metro or micropolitan areas that include part of Indiana. The largest is Chicago, IL-IN, with 243 establishments (a multi-state area; its count covers every state it spans). Single-state metro and micropolitan areas account for 75% of the statewide total; the rest are outside any published area or in areas Census suppressed.

Team sizes at exterminating and pest control services in Indiana

51.6% of Indiana's exterminating and pest control services with employees had fewer than five people in March 2023, compared with 56.9% nationally. 73.6% had fewer than ten. At that size the phone is shared, so routing (who rings, when, and what happens after hours) matters more than the number of desk phones.

What exterminating and pest control services in Indiana use the phone for

Pest problems feel urgent to the caller, and people usually hire the first company that answers. Routes, follow-up treatments and recurring plans also generate steady scheduling calls.

Calls a pest control company in Indiana might handle in a typical week include:

• The company calls customers the day before service.
• A homeowner calls about wasps near the front door.
• A customer calls to reschedule a quarterly treatment.

Texting customers

Pest control companies text service reminders and technician arrival notices.

Texting from a local number in Indiana requires carrier registration (10DLC), a one-time $49 fee on Callata.

Callata vs. per-seat pricing for exterminating and pest control services in Indiana

Exterminating and pest control services in Indiana average 8.3 employees, so the comparison uses an 8-person team. Priced per seat, 8 users would run $240.00 a month on RingCentral RingEX Core and $199.60 on Ooma Office Pro (month-to-month list prices, checked September 28, 2026). Callata comes to $159.00 a month for 8 users ($99 a month with 5 users included, then $20 per additional user), below both.

Over a year, that is $972 less than RingCentral for a pest control company in Indiana of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.

Area codes in Indiana

Indiana has 8 geographic area codes in service according to NANPA. Callata includes up to 3 local numbers, so a pest control company can hold a number in more than one of them.

How Callata works for exterminating and pest control services in Indiana

For $99 a month, Callata puts a team of up to 5 on one plan ($20 for each person after that): up to 3 local numbers, unlimited inbound calls, a pooled allowance of 1,500 outbound US and Canada minutes per user, browser and cell calling, voicemail transcription with urgency triage, recorded calls with AI summaries and business-hours routing, with E911 on every number.

Porting a number you already use in Indiana is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.

AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.