Business phone system for drywall and insulation contractors in Massachusetts

Drywall and insulation contractors in Massachusetts by the numbers

The Census Bureau counted 673 drywall and insulation contractors in Massachusetts in its 2023 County Business Patterns (NAICS 238310). They employed 6,930 people in mid-March and reported $551.3 million in annual payroll. That is the 6th highest count among the 51 states and DC with published figures. Drywall and insulation contractors make up 0.37% of the 183,767 business establishments in the state.

Per 100,000 residents (2024 estimate) Massachusetts has 9.4 drywall and insulation contractors, 54.5% above the national rate of 6.1. The average establishment has 10.3 employees against 12.1 nationally. Payroll per employee is $79,549, 19.4% above the U.S. figure of $66,624.

Massachusetts's largest markets for drywall and insulation contractors

Census published drywall and insulation contractor counts for 9 metro or micropolitan areas that include part of Massachusetts. The largest is Boston, MA-NH, with 437 establishments (a multi-state area; its count covers every state it spans). Single-state metro and micropolitan areas account for 29% of the statewide total; the rest are outside any published area or in areas Census suppressed.

Team sizes at drywall and insulation contractors in Massachusetts

70.6% of Massachusetts's drywall and insulation contractors with employees had fewer than five people in March 2023, compared with 60.7% nationally. 82.6% had fewer than ten. At that size the phone is shared, so routing (who rings, when, and what happens after hours) matters more than the number of desk phones.

Calls a drywall and insulation contractor in Massachusetts has to catch

Drywall and insulation contractors work mostly for builders and remodelers on schedules that depend on other trades. Quick responses keep projects from stalling.

A few of the calls that come in to drywall and insulation contractors in Massachusetts:

• A remodeler calls about a patch job.
• A builder calls to schedule hanging and finishing.
• A customer calls about attic insulation.

Texting customers

Contractors text crew schedules and progress photos.

Texting from a local number in Massachusetts requires carrier registration (10DLC), a one-time $49 fee on Callata.

What a phone system costs a drywall and insulation contractor in Massachusetts

Drywall and insulation contractors in Massachusetts average 10.3 employees, so the comparison uses a 10-person team. Priced per seat, 10 users would run $300.00 a month on RingCentral RingEX Core and $249.50 on Ooma Office Pro (month-to-month list prices, checked September 28, 2026). Callata comes to $199.00 a month for 10 users ($99 a month with 5 users included, then $20 per additional user), below both.

Over a year, that is $1,212 less than RingCentral for a drywall and insulation contractor in Massachusetts of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.

Area codes in Massachusetts

Massachusetts has 9 geographic area codes in service according to NANPA. Callata includes up to 3 local numbers, so a drywall and insulation contractor can hold a number in more than one of them.

How Callata works for drywall and insulation contractors in Massachusetts

For $99 a month, Callata puts a team of up to 5 on one plan ($20 for each person after that): up to 3 local numbers, unlimited inbound calls, a pooled allowance of 1,500 outbound US and Canada minutes per user, browser and cell calling, voicemail transcription with urgency triage, recorded calls with AI summaries and business-hours routing, with E911 on every number.

Porting a number you already use in Massachusetts is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.

AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.