Talkroute Pricing Explained (2026)

Short answer: Talkroute prices its business phone plans per account rather than per user: Basic is $19 per month, Plus $39 and Pro $59, billed monthly with no contract. Each plan bundles a set number of users, numbers and monthly texts, and you pay $5 per month for each extra user, number or mailbox. AI Receptionist and bulk texting are separate add-on plans.

All figures come from talkroute.com/pricing as checked on October 1, 2026, and exclude taxes and fees. Talkroute notes that annual billing is available at a discount but does not list annual prices on the page.

Business phone plans

	Basic	Plus	Pro	Enterprise
Price	$19/mo	$39/mo	$59/mo	Custom
Users	1	3	10	20+
Local or toll-free numbers	1	2	3	10+
Mailboxes	1	3	10	Custom
Included texts per month	500	2,000	5,000	Custom
Phone menus (IVR)	None	1	Unlimited	Unlimited
Hours of operation	No	Yes	Yes	Yes
Call recording	No	No	Yes	Yes
Reporting	No	No	Yes	Yes
BAA for HIPAA	No	No	Available	Available

Every plan includes unlimited US and Canada minutes, call forwarding and routing, call stacking, custom greetings and hold music, caller ID name, desktop, mobile and web apps, 24/7 US and Canada based support, video meetings for up to 100 participants, and Zapier, webhook and API access.

Add-on and overage costs

Item	Price
Extra user	$5/user/mo
Extra local or toll-free number	$5/number/mo
Extra mailbox	$5/mailbox/mo
Local number registration (10DLC)	$19 one-time on Basic, $15 on Plus, included on Pro
Local number campaign fee	$1.50/mo on Basic, included on Plus and Pro
Voice Studio professional recording	From $20 per recording (5 clips included on Pro and Enterprise)

Bulk texting plans

Plan	Monthly price	Extra messages
Starter	$55	+2,500
Growth	$169	+10,000
Scale	$409	+25,000
High Volume	$749	+50,000

Bulk texting plans add campaigns, priority campaign vetting and messaging API access, and require a business phone plan.

AI Receptionist plans

Plan	Monthly price	AI minutes included	Extra AI minute	Chat messages included
Pay as You Go	$39	0	$0.40	0 ($0.02 each)
Starter	$59	100	$0.35	1,000
Growth	$99	250	$0.30	3,000
Scale	$199	750	$0.25	7,000

Multilingual AI minutes cost extra on every tier, from $0.075 to $0.20 per minute on top of the base rate. All AI plans include call recording, call summaries and transcripts, and require a business phone plan.

What different teams pay

Team	Plan choice	Monthly total
Solo owner, one number	Basic	$19 + $1.50 campaign fee
3-person office	Plus	$39
5-person office that records calls	Pro	$59
12-person office	Pro + 2 extra users	$69
10-person office with AI receptionist, 250 minutes	Pro + AI Growth	$158

The jump from Plus to Pro is worth noting. Call recording, reporting and unlimited menus are only on Pro, so a three-person team that needs recording pays $59 rather than $39.

Reading the plan limits correctly

Users, mailboxes and numbers are separate

Talkroute counts three things separately: account users (people who log in to make and take calls), mailboxes (voicemail boxes) and phone numbers. A plan can run out of one before the others. A five-person office on Plus has three users included, so it needs two extra users at $5 each ($49 total), even though Plus's two numbers might be plenty. At that point Pro at $59 is only $10 more and adds call recording, reporting and unlimited menus, so many teams of four or more end up on Pro.

Local vs toll-free texting

Talkroute numbers can be local or toll-free, and both can text, but each goes through a different carrier process. Local numbers need 10DLC registration (the $19 or $15 one-time fee on Basic and Plus), while toll-free numbers need toll-free verification. The pricing page shows no monthly toll-free campaign fee. If texting is central to your business, check which number type your customers already know before you register.

Message limits are platform-based

Talkroute's notes say its message limits are platform-based and are not billed as usage. In practice, a business that sends more than its plan allows needs a bulk texting plan rather than paying per message.

When Enterprise makes sense

Enterprise starts at 20 users with 10 or more numbers, and adds an SLA and a dedicated account manager. If you have 20 or more people, compare an Enterprise quote with Pro plus extra users ($5 each). At 20 users, Pro plus 10 extra users comes to $109 per month, which sets a ceiling for what an Enterprise quote should be worth to you.

How Talkroute's model compares

Talkroute's account-based pricing is unusual. Most competitors, including RingCentral, Ooma, Nextiva and Quo, charge per user, so a 10-person team pays 10 times the listed price. Talkroute Pro covers 10 users for $59, which is far cheaper than any per-user plan at that size.

The limits are in the bundles. You get 3 numbers and 5,000 texts on Pro, and each user beyond 10 costs $5 more. A 30-person team would pay $159 on Pro with 20 extra users, or move to an Enterprise quote.

Talkroute vs Callata on price

Callata Office is $99 per month with five users included, plus $20 for each additional user, and up to three local numbers. Calling covers unlimited inbound calling and 1,500 pooled outbound US and Canada minutes per user (then $0.01 per minute). It includes call recording with AI summaries, voicemail transcription with urgency triage, business-hours routing, ring groups and extensions, and E911. Texting requires a one-time $49 registration. AI agents bill at $0.25 per minute used, with no monthly AI plan.

Talkroute is cheaper at every team size: Pro covers 10 users for $59, while Callata is $99 for up to five users and $199 for ten. Above 10 users the gap widens, since Talkroute adds $5 per person and Callata $20. Talkroute also adds video meetings, native apps, 24/7 phone support, toll-free options and a HIPAA BAA. For AI, Talkroute's Scale plan reaches $0.25 per extra minute only after a $199 monthly commitment; Callata charges $0.25 from the first minute.

Checklist before choosing a Talkroute plan

• Count users, including part-timers who answer the main line.
• Decide whether you need call recording; if yes, start at Pro.
• Estimate texts per month against 500, 2,000 or 5,000.
• Price registration fees on Basic and Plus.
• If you want an AI receptionist, estimate minutes per month before picking a tier.
• Ask about annual pricing, since the page mentions a discount but lists no figures.

Read Callata vs Talkroute for a feature-by-feature comparison, or Talkroute alternatives for other options.

Try Callata

If you want AI summaries on every recorded call and AI agents billed from the first minute, Callata is $99 per month for up to five users ($20 per additional user), with free porting and no contract. Create a Callata account.