CallataGuidesBusiness phone system for roofing contractors in Scranton, PA
Roofing contractors in the Scranton--Wilkes-Barre, PA metro area: 35 establishments in 2023, the local area codes, and what phone service costs a 6-person team.
- Establishments
- 35CBP 2023
- Employees
- 195mid-March 2023
- Per 100k residents
- 6.1U.S. 7.5
- Rank
- 128th of 661areas by count
The roofing contractor market in Scranton, PA
The Census Bureau's 2023 County Business Patterns lists 35 establishments classified as Roofing Contractors (NAICS 238160) in the Scranton--Wilkes-Barre, PA metro area. They employed 195 people in mid-March and paid $13.4 million in annual payroll. By establishment count the area is 128th out of 661 areas with published figures for roofing contractors.
Measured against its 574,000 residents (2024 estimate), the area has 6.1 roofing contractors per 100,000 people; the U.S. rate is 7.5, so Scranton, PA is 18.7% below the national figure. The average establishment here has 5.6 employees, compared with 8.4 nationally. Payroll per employee comes to $68,497, 2.9% below the national $70,552.
| Measure | Scranton, PA | Pennsylvania | United States |
|---|---|---|---|
| Establishments | 35 | 876 | 25,519 |
| Mid-March employees | 195 | 9,729 | 215,242 |
| Annual payroll | $13,357,000 | $761,395,000 | $15,185,724,000 |
| Employees per establishment | 5.6 | 11.1 | 8.4 |
| Payroll per employee | $68,497 | $78,260 | $70,552 |
| Establishments per 100,000 residents | 6.1 | 6.7 | 7.5 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Establishment size: roofing contractors in Scranton, PA
Of the roofing contractors in Scranton, PA that had employees in March 2023, 72.7% had fewer than five (the U.S. share is 65.3%). 90.9% had fewer than ten. For a business of a few people, phone coverage is a staffing question as much as a technology one: someone has to be free to pick up, or the call needs somewhere sensible to go.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 24 | 72.7% | 65.3% |
| 5–9 employees | 6 | 18.2% | 15.0% |
| 10–19 employees | 3 | 9.1% | 10.1% |
| 20–49 employees | not published | — | 6.7% |
| 50 or more employees | 0 | 0.0% | 2.9% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Calls a roofing contractor in Scranton, PA has to catch
Roofers see call surges after storms, when many homeowners call at once about leaks and damage. Capturing every call during those peaks determines how much work the company books.
A few of the calls that come in to roofing contractors in Scranton, PA:
- A property manager calls about a commercial roof inspection.
- An insurance adjuster calls to meet at a property.
- A homeowner calls for a replacement estimate.
Texting homeowners
Roofers text estimate appointments, crew schedules and photos.
Because carriers require registration for business texting from local numbers, Callata files a 10DLC registration for a one-time $49; after approval, anyone on the team can reply from the business number.
Callata vs. per-seat pricing for roofing contractors in Scranton, PA
The average roofing contractor in Scranton, PA has 5.6 employees, so a 6-person team is a reasonable benchmark. Per-seat business phone plans bill every one of those people. At month-to-month list prices checked September 28, 2026, 6 users on RingCentral RingEX Core cost $180.00 a month and 6 on Ooma Office Pro cost $149.70. Callata comes to $119.00 a month for 6 users ($99 a month with 5 users included, then $20 per additional user), below both.
Over a year, that is $732 less than RingCentral for a roofing contractor in Scranton, PA of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $119.00 | $1,428.00 |
| Quo (Starter) | $19.00 per user | $114.00 | $1,368.00 |
| Nextiva (Core) | $23.00 per user | $138.00 | $1,656.00 |
| Ooma (Office Pro) | $24.95 per user | $149.70 | $1,796.40 |
| Dialpad (Standard) | $27.00 per user | $162.00 | $1,944.00 |
| RingCentral (RingEX Core) | $30.00 per user | $180.00 | $2,160.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Which area code to use in Scranton, PA
NANPA records place the exchanges of the area's named cities and towns in 4 area codes. 570 has the most, with 254 of 342 exchanges (74%). A local number lets homeowners in Scranton, PA call without dialing out of area. Callata includes up to 3 local numbers, and which numbers are open in an area code depends on carrier inventory when you choose.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 570 | 254 | Eastern | 1998 | 272 |
| 272 | 85 | Eastern | 2013 | 570 |
| 717 | 2 | Eastern | 1947 | 223 |
| 223 | 1 | Eastern | 2017 | 717 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
How Callata works for roofing contractors
For $99 a month, Callata puts a team of up to 5 on one plan ($20 for each person after that): up to 3 local numbers, unlimited inbound calls, a pooled allowance of 1,500 outbound US and Canada minutes per user, browser and cell calling, voicemail transcription with urgency triage, recorded calls with AI summaries and business-hours routing, with E911 on every number.
Porting a number you already use in Scranton, PA is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Frequently asked questions
How many roofing contractors are there in Scranton, PA?
Census County Business Patterns counted 35 roofing contractors in the Scranton--Wilkes-Barre, PA metro area in 2023. They employed 195 people in mid-March.
What does a business phone system cost for a 6-person roofing contractor?
At month-to-month list prices checked September 28, 2026, 6 users cost $180.00 a month on RingCentral RingEX Core and $149.70 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $119.00.
What area code should a roofing contractor in Scranton, PA use?
Area code 570 has the most assigned exchanges among the area's named places, followed by 272 and 717. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a roofing contractor?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.