Business phone system for residential property managers in Massachusetts

Residential property managers in Massachusetts by the numbers

Massachusetts had 1,588 residential property managers in 2023, according to Census County Business Patterns (NAICS 531311, Residential Property Managers). They employed 16,914 people in mid-March and reported $1.1 billion in annual payroll. That is the 9th highest count among the 51 states and DC with published figures. Residential property managers make up 0.86% of the 183,767 business establishments in the state.

Per 100,000 residents (2024 estimate) Massachusetts has 22.3 residential property managers, 24.4% above the national rate of 17.9. The average establishment has 10.7 employees against 8.8 nationally. Payroll per employee is $67,787, 15.3% above the U.S. figure of $58,786.

Where residential property managers in Massachusetts are concentrated

Census published residential property management company counts for 10 metro or micropolitan areas that include part of Massachusetts. The largest is Boston, MA-NH, with 1,263 establishments (a multi-state area; its count covers every state it spans). Single-state metro and micropolitan areas account for 20% of the statewide total; the rest are outside any published area or in areas Census suppressed.

Team sizes at residential property managers in Massachusetts

62.9% of Massachusetts's residential property managers with employees had fewer than five people in March 2023, compared with 64.9% nationally. 82.0% had fewer than ten. That is the size of team where a missed call usually means nobody was free, not that nobody was on staff.

What residential property managers in Massachusetts use the phone for

Property managers hear from tenants, owners, prospective renters and vendors, and maintenance calls can be urgent. Separating leasing calls from maintenance and routing emergencies after hours keeps small teams sane.

Typical inbound and outbound calls for residential property managers in Massachusetts:

• A plumber calls to confirm access to a unit.
• A prospective tenant calls to schedule a showing.
• The manager calls a tenant about a late payment.

After-hours calls

Maintenance emergencies happen at night, so after-hours routing to an on-call person is especially important here.

Callata voicemail is transcribed and triaged for urgency, and business-hours routing decides where calls go once you close.

Phone system pricing for an 11-person residential property management company

Residential property managers in Massachusetts average 10.7 employees, so the comparison uses an 11-person team. On a per-user plan that headcount sets the bill: $274.45 a month on Ooma Office Pro or $330.00 on RingCentral RingEX Core at list price (checked September 28, 2026). On Callata the same 11 people cost $219.00 a month, less than either per-seat plan.

The annual difference against RingCentral's monthly list price comes to $1,332. Some vendors discount annual contracts; the table shows month-to-month prices.

Area codes in Massachusetts

Massachusetts has 9 geographic area codes in service according to NANPA. You can choose local numbers in the area codes your tenants and owners know, subject to carrier inventory, or port your current number for free.

How Callata works for residential property managers in Massachusetts

For $99 a month, Callata puts a team of up to 5 on one plan ($20 for each person after that): up to 3 local numbers, unlimited inbound calls, a pooled allowance of 1,500 outbound US and Canada minutes per user, browser and cell calling, voicemail transcription with urgency triage, recorded calls with AI summaries and business-hours routing, with E911 on every number.

If you already have a number in Massachusetts, porting it to Callata is free. Texting from a local number requires a one-time carrier registration (10DLC, $49), and the numbers available in any area code depend on carrier inventory when you choose them.

Optional AI agents (receptionist, sales, support or scheduler) can answer calls after hours or when nobody picks up, take messages, text, email and transfer to your team. They are billed from prepaid AI minutes at $0.25 per minute, identify themselves as AI, and may only place outbound calls to people who consented, between 8am and 9pm.