CallataGuidesBusiness phone system for residential property managers in Amherst Town, MA
Residential property managers in the Amherst Town-Northampton, MA metro area: 25 establishments in 2023, the local area codes, and what phone service costs a 6-person team.
- Establishments
- 25CBP 2023
- Employees
- 162mid-March 2023
- Per 100k residents
- 15.1U.S. 17.9
- Rank
- 264th of 740areas by count
How many residential property managers are in Amherst Town, MA?
The Census Bureau's 2023 County Business Patterns lists 25 establishments classified as Residential Property Managers (NAICS 531311) in the Amherst Town-Northampton, MA metro area. Together they reported 162 mid-March employees and $8,565,000 of payroll for the year. That ranks 264th of the 740 metro and micropolitan areas where Census published a count for this industry.
With 165,000 residents in the Census 2024 estimate, that is 15.1 residential property managers per 100,000 people, 15.5% below the national rate of 17.9. Establishments average 6.5 employees, 26.6% below the U.S. average of 8.8. Payroll per employee comes to $52,870, 10.1% below the national $58,786.
| Measure | Amherst Town, MA | Massachusetts | United States |
|---|---|---|---|
| Establishments | 25 | 1,588 | 60,818 |
| Mid-March employees | 162 | 16,914 | 536,933 |
| Annual payroll | $8,565,000 (moderate noise) | $1,146,542,000 | $31,564,334,000 |
| Employees per establishment | 6.5 | 10.7 | 8.8 |
| Payroll per employee | $52,870 | $67,787 | $58,786 |
| Establishments per 100,000 residents | 15.1 | 22.3 | 17.9 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Establishment size: residential property managers in Amherst Town, MA
Of the residential property managers in Amherst Town, MA that had employees in March 2023, 69.6% had fewer than five (the U.S. share is 64.9%). 82.6% had fewer than ten. Small teams usually share the phone: the person who answers is often also serving a customer or doing the job, which is when calls get missed.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 16 | 69.6% | 64.9% |
| 5–9 employees | 3 | 13.0% | 20.1% |
| 10–19 employees | 4 | 17.4% | 8.2% |
| 20–49 employees | not published | — | 4.2% |
| 50 or more employees | 0 | 0.0% | 2.6% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Why the phone matters for residential property managers in Amherst Town, MA
Property managers hear from tenants, owners, prospective renters and vendors, and maintenance calls can be urgent. Separating leasing calls from maintenance and routing emergencies after hours keeps small teams sane.
A few of the calls that come in to residential property managers in Amherst Town, MA:
- A plumber calls to confirm access to a unit.
- The manager calls a tenant about a late payment.
- A tenant calls about a leaking water heater.
After-hours calls
Maintenance emergencies happen at night, so after-hours routing to an on-call person is especially important here.
Callata transcribes voicemail and triages it for urgency, so the first callback in the morning can go to the caller who needs it most.
Phone system pricing for a 6-person residential property management company
The average residential property management company in Amherst Town, MA has 6.5 employees, so a 6-person team is a reasonable benchmark. On a per-user plan that headcount sets the bill: $149.70 a month on Ooma Office Pro or $180.00 on RingCentral RingEX Core at list price (checked September 28, 2026). On Callata the same 6 people cost $119.00 a month, less than either per-seat plan.
The annual difference against RingCentral's monthly list price comes to $732. Some vendors discount annual contracts; the table shows month-to-month prices.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $119.00 | $1,428.00 |
| Quo (Starter) | $19.00 per user | $114.00 | $1,368.00 |
| Nextiva (Core) | $23.00 per user | $138.00 | $1,656.00 |
| Ooma (Office Pro) | $24.95 per user | $149.70 | $1,796.40 |
| Dialpad (Standard) | $27.00 per user | $162.00 | $1,944.00 |
| RingCentral (RingEX Core) | $30.00 per user | $180.00 | $2,160.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Getting a local number in Amherst Town, MA
The exchanges in the area's named cities and towns are all in area code 413 (72 exchanges in NANPA's file). Callata's plan includes up to 3 local numbers; you can pick them in the area codes your tenants and owners recognize, subject to carrier inventory, or port the number you already have for free.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 413 | 72 | Eastern | 1947 | none |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
Setting up Callata for a residential property management company in Amherst Town, MA
Callata Office costs $99 per month for up to 5 people, and each additional user is $20 a month. That covers up to 3 local numbers, calling from a browser or your cell, transcribed voicemail, recorded calls with AI summaries, after-hours routing and E911 on each number.
If you already have a number in Amherst Town, MA, porting it to Callata is free. Texting from a local number requires a one-time carrier registration (10DLC, $49), and the numbers available in any area code depend on carrier inventory when you choose them.
Optional AI agents (receptionist, sales, support or scheduler) can answer calls after hours or when nobody picks up, take messages, text, email and transfer to your team. They are billed from prepaid AI minutes at $0.25 per minute, identify themselves as AI, and may only place outbound calls to people who consented, between 8am and 9pm.
Frequently asked questions
How many residential property managers are there in Amherst Town, MA?
Census County Business Patterns counted 25 residential property managers in the Amherst Town-Northampton, MA metro area in 2023. They employed 162 people in mid-March.
What does a business phone system cost for a 6-person residential property management company?
At month-to-month list prices checked September 28, 2026, 6 users cost $180.00 a month on RingCentral RingEX Core and $149.70 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $119.00.
What area code should a residential property management company in Amherst Town, MA use?
Area code 413 has the most assigned exchanges among the area's named places. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a residential property management company?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.