Business phone system for physical, occupational and speech therapy clinics in Massachusetts

How many physical, occupational and speech therapy clinics operate in Massachusetts

Massachusetts had 931 physical, occupational and speech therapy clinics in 2023, according to Census County Business Patterns (NAICS 621340, Offices of Physical, Occupational and Speech Therapists, and Audiologists). They employed 7,337 people in mid-March and reported $377.7 million in annual payroll. That is the 19th highest count among the 51 states and DC with published figures. Physical, occupational and speech therapy clinics make up 0.51% of the 183,767 business establishments in the state.

Per 100,000 residents (2024 estimate) Massachusetts has 13.0 physical, occupational and speech therapy clinics, 14.8% below the national rate of 15.3. The average establishment has 7.9 employees against 9.0 nationally. Payroll per employee is $51,475, 4.9% above the U.S. figure of $49,067.

Physical, occupational and speech therapy clinics by metro area in Massachusetts

Census published physical therapy clinic counts for 9 metro or micropolitan areas that include part of Massachusetts. The largest is Boston, MA-NH, with 717 establishments (a multi-state area; its count covers every state it spans). Single-state metro and micropolitan areas account for 24% of the statewide total; the rest are outside any published area or in areas Census suppressed.

Team sizes at physical, occupational and speech therapy clinics in Massachusetts

49.9% of Massachusetts's physical, occupational and speech therapy clinics with employees had fewer than five people in March 2023, compared with 56.8% nationally. 74.6% had fewer than ten. That is the size of team where a missed call usually means nobody was free, not that nobody was on staff.

Calls a physical therapy clinic in Massachusetts has to catch

Therapy plans of care involve many visits over several weeks, so clinics spend a large share of phone time scheduling and confirming. Referral sources and payers also call to check on authorizations and progress.

Calls a physical therapy clinic in Massachusetts might handle in a typical week include:

• A physician's office calls to send a referral.
• A patient calls to reschedule several visits around travel.
• A case manager calls about a workers' compensation patient.

When nobody can pick up

After-hours calls are usually scheduling requests or questions about the first visit.

Callata voicemail is transcribed and triaged for urgency, and business-hours routing decides where calls go once you close.

What a phone system costs a physical therapy clinic in Massachusetts

Physical, occupational and speech therapy clinics in Massachusetts average 7.9 employees, so the comparison uses an 8-person team. Per-seat business phone plans bill every one of those people. At month-to-month list prices checked September 28, 2026, 8 users on RingCentral RingEX Core cost $240.00 a month and 8 on Ooma Office Pro cost $199.60. On Callata the same 8 people cost $159.00 a month, less than either per-seat plan.

The annual difference against RingCentral's monthly list price comes to $972. Some vendors discount annual contracts; the table shows month-to-month prices.

Area codes in Massachusetts

Massachusetts has 9 geographic area codes in service according to NANPA. You can choose local numbers in the area codes your patients know, subject to carrier inventory, or port your current number for free.

How Callata works for physical, occupational and speech therapy clinics in Massachusetts

Callata Office costs $99 per month for up to 5 people, and each additional user is $20 a month. That covers up to 3 local numbers, calling from a browser or your cell, transcribed voicemail, recorded calls with AI summaries, after-hours routing and E911 on each number.

If you already have a number in Massachusetts, porting it to Callata is free. Texting from a local number requires a one-time carrier registration (10DLC, $49), and the numbers available in any area code depend on carrier inventory when you choose them.

Optional AI agents (receptionist, sales, support or scheduler) can answer calls after hours or when nobody picks up, take messages, text, email and transfer to your team. They are billed from prepaid AI minutes at $0.25 per minute, identify themselves as AI, and may only place outbound calls to people who consented, between 8am and 9pm.

Practices that handle protected health information should review their own privacy obligations before recording calls, enabling AI summaries or texting appointment details, and keep clinical conversations out of text messages unless their policies allow it.