CallataGuidesBusiness phone system for physical, occupational and speech therapy clinics in Worcester, MA
Physical, occupational and speech therapy clinics in the Worcester, MA metro area: 83 establishments in 2023, the local area codes, and what phone service costs a 10-person team.
- Establishments
- 83CBP 2023
- Employees
- 843mid-March 2023
- Per 100k residents
- 9.4U.S. 15.3
- Rank
- 106th of 827areas by count
Physical, occupational and speech therapy clinics in Worcester, MA by the numbers
The Census Bureau's 2023 County Business Patterns lists 83 establishments classified as Offices of Physical, Occupational and Speech Therapists, and Audiologists (NAICS 621340) in the Worcester, MA metro area. They employed 843 people in mid-March and paid $37.5 million in annual payroll. By establishment count the area is 106th out of 827 areas with published figures for physical, occupational and speech therapy clinics.
Measured against its 881,000 residents (2024 estimate), the area has 9.4 physical, occupational and speech therapy clinics per 100,000 people; the U.S. rate is 15.3, so Worcester, MA is 38.5% below the national figure. The average establishment here has 10.2 employees, compared with 9.0 nationally. Payroll per employee comes to $44,516, 9.3% below the national $49,067.
| Measure | Worcester, MA | Massachusetts | United States |
|---|---|---|---|
| Establishments | 83 | 931 | 52,058 |
| Mid-March employees | 843 (moderate noise) | 7,337 | 466,903 |
| Annual payroll | $37,527,000 | $377,669,000 | $22,909,546,000 |
| Employees per establishment | 10.2 | 7.9 | 9.0 |
| Payroll per employee | $44,516 | $51,475 | $49,067 |
| Establishments per 100,000 residents | 9.4 | 13.0 | 15.3 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Establishment size: physical, occupational and speech therapy clinics in Worcester, MA
Of the physical, occupational and speech therapy clinics in Worcester, MA that had employees in March 2023, 50.6% had fewer than five (the U.S. share is 56.8%). 75.3% had fewer than ten. Small teams usually share the phone: the person who answers is often also serving a customer or doing the job, which is when calls get missed.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 41 | 50.6% | 56.8% |
| 5–9 employees | 20 | 24.7% | 21.4% |
| 10–19 employees | 11 | 13.6% | 14.0% |
| 20–49 employees | 9 | 11.1% | 6.0% |
| 50 or more employees | 0 | 0.0% | 1.8% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Calls a physical therapy clinic in Worcester, MA has to catch
Therapy plans of care involve many visits over several weeks, so clinics spend a large share of phone time scheduling and confirming. Referral sources and payers also call to check on authorizations and progress.
A few of the calls that come in to physical, occupational and speech therapy clinics in Worcester, MA:
- A patient calls to reschedule several visits around travel.
- A patient calls with a new referral after surgery.
- A physician's office calls to send a referral.
Texting patients
Reminder texts and quick reschedule replies help keep a full schedule full.
Team texting on Callata runs from your business number, so replies come from the practice or shop rather than someone's personal phone. It turns on after the one-time $49 carrier registration (10DLC) is approved.
Callata vs. per-seat pricing for physical, occupational and speech therapy clinics in Worcester, MA
The average physical therapy clinic in Worcester, MA has 10.2 employees, so a 10-person team is a reasonable benchmark. Per-seat business phone plans bill every one of those people. At month-to-month list prices checked September 28, 2026, 10 users on RingCentral RingEX Core cost $300.00 a month and 10 on Ooma Office Pro cost $249.50. Callata comes to $199.00 a month for 10 users ($99 a month with 5 users included, then $20 per additional user), below both.
Over a year, that is $1,212 less than RingCentral for a physical therapy clinic in Worcester, MA of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $199.00 | $2,388.00 |
| Quo (Starter) | $19.00 per user | $190.00 | $2,280.00 |
| Nextiva (Core) | $23.00 per user | $230.00 | $2,760.00 |
| Ooma (Office Pro) | $24.95 per user | $249.50 | $2,994.00 |
| Dialpad (Standard) | $27.00 per user | $270.00 | $3,240.00 |
| RingCentral (RingEX Core) | $30.00 per user | $300.00 | $3,600.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Getting a local number in Worcester, MA
NANPA records place the exchanges of the area's named cities and towns in 5 area codes. 508 has the most, with 181 of 459 exchanges (39%). A local number lets patients in Worcester, MA call without dialing out of area. Callata includes up to 3 local numbers, and which numbers are open in an area code depends on carrier inventory when you choose.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 508 | 181 | Eastern | 1988 | 774 |
| 774 | 129 | Eastern | 2001 | 508 |
| 978 | 123 | Eastern | 1997 | 351 |
| 351 | 21 | Eastern | 2001 | 978 |
| 413 | 5 | Eastern | 1947 | none |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
How Callata works for physical, occupational and speech therapy clinics
Callata Office costs $99 per month for up to 5 people, and each additional user is $20 a month. That covers up to 3 local numbers, calling from a browser or your cell, transcribed voicemail, recorded calls with AI summaries, after-hours routing and E911 on each number.
Porting a number you already use in Worcester, MA is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Practices that handle protected health information should review their own privacy obligations before recording calls, enabling AI summaries or texting appointment details, and keep clinical conversations out of text messages unless their policies allow it.
Frequently asked questions
How many physical, occupational and speech therapy clinics are there in Worcester, MA?
Census County Business Patterns counted 83 physical, occupational and speech therapy clinics in the Worcester, MA metro area in 2023. They employed 843 people in mid-March.
What does a business phone system cost for a 10-person physical therapy clinic?
At month-to-month list prices checked September 28, 2026, 10 users cost $300.00 a month on RingCentral RingEX Core and $249.50 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $199.00.
What area code should a physical therapy clinic in Worcester, MA use?
Area code 508 has the most assigned exchanges among the area's named places, followed by 774 and 978. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a physical therapy clinic?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute. Practices that handle protected health information should review their own privacy obligations before recording calls, enabling AI summaries or texting appointment details, and keep clinical conversations out of text messages unless their policies allow it.