CallataGuidesBusiness phone system for physical, occupational and speech therapy clinics in Boston, MA-NH
Physical, occupational and speech therapy clinics in the Boston-Cambridge-Newton, MA-NH metro area: 717 establishments in 2023, the local area codes, and what phone service costs an 8-person team.
- Establishments
- 717CBP 2023
- Employees
- 5,653mid-March 2023
- Per 100k residents
- 14.3U.S. 15.3
- Rank
- 12th of 827areas by count
How many physical, occupational and speech therapy clinics are in Boston, MA-NH?
The Census Bureau's 2023 County Business Patterns lists 717 establishments classified as Offices of Physical, Occupational and Speech Therapists, and Audiologists (NAICS 621340) in the Boston-Cambridge-Newton, MA-NH metro area. Together they reported 5,653 mid-March employees and $303.0 million of payroll for the year. That ranks 12th of the 827 metro and micropolitan areas where Census published a count for this industry.
With 5.0 million residents in the Census 2024 estimate, that is 14.3 physical, occupational and speech therapy clinics per 100,000 people, 6.8% below the national rate of 15.3. Establishments average 7.9 employees, 12.1% below the U.S. average of 9.0. Payroll per employee comes to $53,608, 9.3% above the national $49,067.
| Measure | Boston, MA-NH | Massachusetts | United States |
|---|---|---|---|
| Establishments | 717 | 931 | 52,058 |
| Mid-March employees | 5,653 | 7,337 | 466,903 |
| Annual payroll | $303,047,000 | $377,669,000 | $22,909,546,000 |
| Employees per establishment | 7.9 | 7.9 | 9.0 |
| Payroll per employee | $53,608 | $51,475 | $49,067 |
| Establishments per 100,000 residents | 14.3 | 13.0 | 15.3 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Establishment size: physical, occupational and speech therapy clinics in Boston, MA-NH
Of the physical, occupational and speech therapy clinics in Boston, MA-NH that had employees in March 2023, 48.8% had fewer than five (the U.S. share is 56.8%). 73.6% had fewer than ten. When a business has only a few people, whoever is free answers the phone, and calls that arrive while everyone is busy go to voicemail unless they are routed somewhere else.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 349 | 48.8% | 56.8% |
| 5–9 employees | 177 | 24.8% | 21.4% |
| 10–19 employees | 132 | 18.5% | 14.0% |
| 20–49 employees | 53 | 7.4% | 6.0% |
| 50 or more employees | 4 | 0.6% | 1.8% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Calls a physical therapy clinic in Boston, MA-NH has to catch
Therapy plans of care involve many visits over several weeks, so clinics spend a large share of phone time scheduling and confirming. Referral sources and payers also call to check on authorizations and progress. That holds for physical, occupational and speech therapy clinics in Boston, MA-NH as much as anywhere.
Calls a physical therapy clinic in Boston, MA-NH might handle in a typical week include:
- A patient calls to reschedule several visits around travel.
- A case manager calls about a workers' compensation patient.
- A patient calls with a new referral after surgery.
After-hours calls
After-hours calls are usually scheduling requests or questions about the first visit.
Business-hours routing in Callata sends calls to voicemail, a teammate's cell or an AI agent once the day ends, and voicemails arrive transcribed with an urgency flag.
What a phone system costs a physical therapy clinic in Boston, MA-NH
The average physical therapy clinic in Boston, MA-NH has 7.9 employees, so an 8-person team is a reasonable benchmark. Priced per seat, 8 users would run $240.00 a month on RingCentral RingEX Core and $199.60 on Ooma Office Pro (month-to-month list prices, checked September 28, 2026). On Callata the same 8 people cost $159.00 a month, less than either per-seat plan.
The annual difference against RingCentral's monthly list price comes to $972. Some vendors discount annual contracts; the table shows month-to-month prices.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $159.00 | $1,908.00 |
| Quo (Starter) | $19.00 per user | $152.00 | $1,824.00 |
| Nextiva (Core) | $23.00 per user | $184.00 | $2,208.00 |
| Ooma (Office Pro) | $24.95 per user | $199.60 | $2,395.20 |
| Dialpad (Standard) | $27.00 per user | $216.00 | $2,592.00 |
| RingCentral (RingEX Core) | $30.00 per user | $240.00 | $2,880.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Getting a local number in Boston, MA-NH
NANPA records place the exchanges of the area's named cities and towns in 8 area codes. 781 has the most, with 763 of 3,063 exchanges (25%). Callata's plan includes up to 3 local numbers; you can pick them in the area codes your patients recognize, subject to carrier inventory, or port the number you already have for free.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 781 | 763 | Eastern | 1997 | 339 |
| 978 | 642 | Eastern | 1997 | 351 |
| 617 | 635 | Eastern | 1947 | 857 |
| 508 | 282 | Eastern | 1988 | 774 |
| 857 | 278 | Eastern | 2001 | 617 |
| 603 | 203 | Eastern | 1947 | none |
| 774 | 163 | Eastern | 2001 | 508 |
| 339 | 97 | Eastern | 2001 | 781 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
Setting up Callata for a physical therapy clinic in Boston, MA-NH
Callata Office costs $99 per month for up to 5 people, and each additional user is $20 a month. That covers up to 3 local numbers, calling from a browser or your cell, transcribed voicemail, recorded calls with AI summaries, after-hours routing and E911 on each number.
If you already have a number in Boston, MA-NH, porting it to Callata is free. Texting from a local number requires a one-time carrier registration (10DLC, $49), and the numbers available in any area code depend on carrier inventory when you choose them.
Optional AI agents (receptionist, sales, support or scheduler) can answer calls after hours or when nobody picks up, take messages, text, email and transfer to your team. They are billed from prepaid AI minutes at $0.25 per minute, identify themselves as AI, and may only place outbound calls to people who consented, between 8am and 9pm.
Practices that handle protected health information should review their own privacy obligations before recording calls, enabling AI summaries or texting appointment details, and keep clinical conversations out of text messages unless their policies allow it.
Frequently asked questions
How many physical, occupational and speech therapy clinics are there in Boston, MA-NH?
Census County Business Patterns counted 717 physical, occupational and speech therapy clinics in the Boston-Cambridge-Newton, MA-NH metro area in 2023. They employed 5,653 people in mid-March.
What does a business phone system cost for an 8-person physical therapy clinic?
At month-to-month list prices checked September 28, 2026, 8 users cost $240.00 a month on RingCentral RingEX Core and $199.60 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $159.00.
What area code should a physical therapy clinic in Boston, MA-NH use?
Area code 781 has the most assigned exchanges among the area's named places, followed by 978 and 617. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a physical therapy clinic?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute. Practices that handle protected health information should review their own privacy obligations before recording calls, enabling AI summaries or texting appointment details, and keep clinical conversations out of text messages unless their policies allow it.