Business phone system for pharmacies and drug stores in Tennessee

How many pharmacies and drug stores operate in Tennessee

The Census Bureau counted 904 pharmacies and drug stores in Tennessee in its 2023 County Business Patterns (NAICS 446110). They employed 16,629 people in mid-March and reported $707.2 million in annual payroll. That is the 12th highest count among the 51 states and DC with published figures. Pharmacies and drug stores make up 0.60% of the 150,129 business establishments in the state.

Per 100,000 residents (2024 estimate) Tennessee has 12.5 pharmacies and drug stores, in line with the national rate of 12.3. The average establishment has 18.4 employees against 16.5 nationally. Payroll per employee is $42,526, 4.4% below the U.S. figure of $44,477.

Tennessee's largest markets for pharmacies and drug stores

Census published pharmacy counts for 27 metro or micropolitan areas that include part of Tennessee. The largest is Nashville, TN, with 202 establishments. Single-state metro and micropolitan areas account for 63% of the statewide total; the rest are outside any published area or in areas Census suppressed.

Team sizes at pharmacies and drug stores in Tennessee

14.5% of Tennessee's pharmacies and drug stores with employees had fewer than five people in March 2023, compared with 18.4% nationally. 36.4% had fewer than ten. That is the size of team where a missed call usually means nobody was free, not that nobody was on staff.

Why the phone matters for pharmacies and drug stores in Tennessee

Independent pharmacies take refill requests, prescriber calls and insurance questions throughout the day, often while pharmacists are filling prescriptions. Sorting calls by purpose keeps prescribers and patients from waiting in the same queue.

A few of the calls that come in to pharmacies and drug stores in Tennessee:

• A customer calls to ask whether a prescription is ready.
• A customer calls to ask about vaccine availability.
• A customer calls to request a refill.

When nobody can pick up

After-hours messages are mostly refill requests that staff can process at opening.

Callata voicemail is transcribed and triaged for urgency, and business-hours routing decides where calls go once you close.

What a phone system costs a pharmacy in Tennessee

Pharmacies and drug stores in Tennessee average 18.4 employees, so the comparison uses an 18-person team. Per-seat business phone plans bill every one of those people. At month-to-month list prices checked September 28, 2026, 18 users on RingCentral RingEX Core cost $540.00 a month and 18 on Ooma Office Pro cost $449.10. On Callata the same 18 people cost $359.00 a month, less than either per-seat plan.

The annual difference against RingCentral's monthly list price comes to $2,172. Some vendors discount annual contracts; the table shows month-to-month prices.

Area codes in Tennessee

Tennessee has 8 geographic area codes in service according to NANPA. You can choose local numbers in the area codes your customers know, subject to carrier inventory, or port your current number for free.

How Callata works for pharmacies and drug stores in Tennessee

Callata Office costs $99 per month for up to 5 people, and each additional user is $20 a month. That covers up to 3 local numbers, calling from a browser or your cell, transcribed voicemail, recorded calls with AI summaries, after-hours routing and E911 on each number.

If you already have a number in Tennessee, porting it to Callata is free. Texting from a local number requires a one-time carrier registration (10DLC, $49), and the numbers available in any area code depend on carrier inventory when you choose them.

Optional AI agents (receptionist, sales, support or scheduler) can answer calls after hours or when nobody picks up, take messages, text, email and transfer to your team. They are billed from prepaid AI minutes at $0.25 per minute, identify themselves as AI, and may only place outbound calls to people who consented, between 8am and 9pm.

Practices that handle protected health information should review their own privacy obligations before recording calls, enabling AI summaries or texting appointment details, and keep clinical conversations out of text messages unless their policies allow it.