Business phone system for pharmacies and drug stores in Massachusetts

How many pharmacies and drug stores operate in Massachusetts

County Business Patterns counts 845 establishments in Massachusetts classified as Pharmacies and Drug Stores (NAICS 446110) for 2023. They employed 17,946 people in mid-March and reported $816.8 million in annual payroll. That is the 15th highest count among the 51 states and DC with published figures. Pharmacies and drug stores make up 0.46% of the 183,767 business establishments in the state.

Per 100,000 residents (2024 estimate) Massachusetts has 11.8 pharmacies and drug stores, 3.6% below the national rate of 12.3. The average establishment has 21.2 employees against 16.5 nationally. Payroll per employee is $45,516, 2.3% above the U.S. figure of $44,477.

Pharmacies and drug stores by metro area in Massachusetts

Census published pharmacy counts for 10 metro or micropolitan areas that include part of Massachusetts. The largest is Boston, MA-NH, with 591 establishments (a multi-state area; its count covers every state it spans). Single-state metro and micropolitan areas account for 27% of the statewide total; the rest are outside any published area or in areas Census suppressed.

Team sizes at pharmacies and drug stores in Massachusetts

8.3% of Massachusetts's pharmacies and drug stores with employees had fewer than five people in March 2023, compared with 18.4% nationally. 15.2% had fewer than ten. That is the size of team where a missed call usually means nobody was free, not that nobody was on staff.

What pharmacies and drug stores in Massachusetts use the phone for

Independent pharmacies take refill requests, prescriber calls and insurance questions throughout the day, often while pharmacists are filling prescriptions. Sorting calls by purpose keeps prescribers and patients from waiting in the same queue.

Typical inbound and outbound calls for pharmacies and drug stores in Massachusetts:

• A customer calls to ask about vaccine availability.
• A prescriber's office calls to clarify a prescription.
• The pharmacy calls a prescriber for a refill authorization.

Calls after closing time

After-hours messages are mostly refill requests that staff can process at opening.

Callata voicemail is transcribed and triaged for urgency, and business-hours routing decides where calls go once you close.

What a phone system costs a pharmacy in Massachusetts

Pharmacies and drug stores in Massachusetts average 21.2 employees, so the comparison uses a 21-person team. Priced per seat, 21 users would run $630.00 a month on RingCentral RingEX Core and $523.95 on Ooma Office Pro (month-to-month list prices, checked September 28, 2026). On Callata the same 21 people cost $419.00 a month, less than either per-seat plan.

The annual difference against RingCentral's monthly list price comes to $2,532. Some vendors discount annual contracts; the table shows month-to-month prices.

Area codes in Massachusetts

Massachusetts has 9 geographic area codes in service according to NANPA. You can choose local numbers in the area codes your customers know, subject to carrier inventory, or port your current number for free.

How Callata works for pharmacies and drug stores in Massachusetts

For $99 a month, Callata puts a team of up to 5 on one plan ($20 for each person after that): up to 3 local numbers, unlimited inbound calls, a pooled allowance of 1,500 outbound US and Canada minutes per user, browser and cell calling, voicemail transcription with urgency triage, recorded calls with AI summaries and business-hours routing, with E911 on every number.

If you already have a number in Massachusetts, porting it to Callata is free. Texting from a local number requires a one-time carrier registration (10DLC, $49), and the numbers available in any area code depend on carrier inventory when you choose them.

Optional AI agents (receptionist, sales, support or scheduler) can answer calls after hours or when nobody picks up, take messages, text, email and transfer to your team. They are billed from prepaid AI minutes at $0.25 per minute, identify themselves as AI, and may only place outbound calls to people who consented, between 8am and 9pm.

Practices that handle protected health information should review their own privacy obligations before recording calls, enabling AI summaries or texting appointment details, and keep clinical conversations out of text messages unless their policies allow it.