Business phone system for optometry practices in Indiana

Optometry practices in Indiana by the numbers

Indiana had 646 optometry practices in 2023, according to Census County Business Patterns (NAICS 621320, Offices of Optometrists). They employed 4,282 people in mid-March and reported $211.8 million in annual payroll. That is the 10th highest count among the 51 states and DC with published figures. Optometry practices make up 0.41% of the 155,692 business establishments in the state.

Per 100,000 residents (2024 estimate) Indiana has 9.3 optometry practices, 41.0% above the national rate of 6.6. The average establishment has 6.6 employees against 6.6 nationally. Payroll per employee is $49,452, in line with the U.S. figure of $48,910.

Where optometry practices in Indiana are concentrated

Census published optometry practice counts for 36 metro or micropolitan areas that include part of Indiana. The largest is Chicago, IL-IN, with 650 establishments (a multi-state area; its count covers every state it spans). Single-state metro and micropolitan areas account for 76% of the statewide total; the rest are outside any published area or in areas Census suppressed.

Team sizes at optometry practices in Indiana

47.0% of Indiana's optometry practices with employees had fewer than five people in March 2023, compared with 47.9% nationally. 81.9% had fewer than ten. That is the size of team where a missed call usually means nobody was free, not that nobody was on staff.

What optometry practices in Indiana use the phone for

Eye-care offices combine exam scheduling with eyewear and contact-lens orders, so callers want both appointments and order status. Calls about broken glasses or eye irritation also need to reach someone quickly.

Typical inbound and outbound calls for optometry practices in Indiana:

• A patient calls to check whether new glasses are ready for pickup.
• A patient calls to reorder contact lenses.
• A parent calls to book a child's eye exam before the school year.

Calls after closing time

After-hours messages are typically order questions or appointment requests that can be returned the next business day.

Callata voicemail is transcribed and triaged for urgency, and business-hours routing decides where calls go once you close.

Callata vs. per-seat pricing for optometry practices in Indiana

Optometry practices in Indiana average 6.6 employees, so the comparison uses a 7-person team. On a per-user plan that headcount sets the bill: $174.65 a month on Ooma Office Pro or $210.00 on RingCentral RingEX Core at list price (checked September 28, 2026). On Callata the same 7 people cost $139.00 a month, less than either per-seat plan.

The annual difference against RingCentral's monthly list price comes to $852. Some vendors discount annual contracts; the table shows month-to-month prices.

Area codes in Indiana

Indiana has 8 geographic area codes in service according to NANPA. You can choose local numbers in the area codes your patients know, subject to carrier inventory, or port your current number for free.

How Callata works for optometry practices in Indiana

Callata is a business phone system priced at $99 a month with 5 users included, then $20 per additional user. Callata Office includes up to 3 local business numbers, unlimited inbound calling, 1,500 pooled outbound US and Canada minutes per user each month, a browser softphone that can also ring your cell, voicemail with transcription, call recording with AI summaries, business-hours routing and E911 on every number.

If you already have a number in Indiana, porting it to Callata is free. Texting from a local number requires a one-time carrier registration (10DLC, $49), and the numbers available in any area code depend on carrier inventory when you choose them.

Optional AI agents (receptionist, sales, support or scheduler) can answer calls after hours or when nobody picks up, take messages, text, email and transfer to your team. They are billed from prepaid AI minutes at $0.25 per minute, identify themselves as AI, and may only place outbound calls to people who consented, between 8am and 9pm.

Practices that handle protected health information should review their own privacy obligations before recording calls, enabling AI summaries or texting appointment details, and keep clinical conversations out of text messages unless their policies allow it.