CallataGuidesBusiness phone system for agencies providing services for the elderly and persons with disabilities in Reading, PA
Agencies providing services for the elderly and persons with disabilities in the Reading, PA metro area: 61 establishments in 2023, the local area codes, and what phone service costs an 86-person team.
- Establishments
- 61CBP 2023
- Employees
- 5,249mid-March 2023
- Per 100k residents
- 13.9U.S. 11.8
- Rank
- 111th of 784areas by count
Agencies providing services for the elderly and persons with disabilities in Reading, PA by the numbers
The Census Bureau's 2023 County Business Patterns lists 61 establishments classified as Services for the Elderly and Persons with Disabilities (NAICS 624120) in the Reading, PA metro area. They employed 5,249 people in mid-March and paid $132.3 million in annual payroll. By establishment count the area is 111th out of 784 areas with published figures for agencies providing services for the elderly and persons with disabilities.
Measured against its 439,000 residents (2024 estimate), the area has 13.9 agencies providing services for the elderly and persons with disabilities per 100,000 people; the U.S. rate is 11.8, so Reading, PA is 17.3% above the national figure. The average establishment here has 86.0 employees, compared with 37.9 nationally. Payroll per employee comes to $25,200, 13.4% below the national $29,098.
| Measure | Reading, PA | Pennsylvania | United States |
|---|---|---|---|
| Establishments | 61 | 2,455 | 40,265 |
| Mid-March employees | 5,249 | 137,045 | 1,527,355 |
| Annual payroll | $132,273,000 | $4,699,113,000 | $44,442,733,000 |
| Employees per establishment | 86.0 | 55.8 | 37.9 |
| Payroll per employee | $25,200 | $34,289 | $29,098 |
| Establishments per 100,000 residents | 13.9 | 18.8 | 11.8 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
How big agencies providing services for the elderly and persons with disabilities in Reading, PA are
Of the agencies providing services for the elderly and persons with disabilities in Reading, PA that had employees in March 2023, 23.7% had fewer than five (the U.S. share is 35.3%). 35.6% had fewer than ten. When a business has only a few people, whoever is free answers the phone, and calls that arrive while everyone is busy go to voicemail unless they are routed somewhere else.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 14 | 23.7% | 35.3% |
| 5–9 employees | 7 | 11.9% | 15.5% |
| 10–19 employees | 7 | 11.9% | 14.7% |
| 20–49 employees | 15 | 25.4% | 17.7% |
| 50 or more employees | 16 | 27.1% | 16.8% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
What agencies providing services for the elderly and persons with disabilities in Reading, PA use the phone for
Non-medical home care agencies schedule caregivers across many client homes, so the phone is used constantly for shift changes, call-outs and new inquiries. Families looking for care often call several agencies in one afternoon.
Calls an in-home care agency in Reading, PA might handle in a typical week include:
- The office calls a client to confirm a substitute caregiver.
- A case manager calls with a referral.
- A family calls to ask about care for a parent coming home from the hospital.
Texting clients and families
Agencies text caregivers about open shifts and text families when a caregiver is on the way.
Team texting on Callata runs from your business number, so replies come from the practice or shop rather than someone's personal phone. It turns on after the one-time $49 carrier registration (10DLC) is approved.
What a phone system costs an in-home care agency in Reading, PA
The average in-home care agency in Reading, PA has 86.0 employees, so an 86-person team is a reasonable benchmark. On a per-user plan that headcount sets the bill: $2,145.70 a month on Ooma Office Pro or $2,580.00 on RingCentral RingEX Core at list price (checked September 28, 2026). Callata comes to $1,719.00 a month for 86 users ($99 a month with 5 users included, then $20 per additional user), below both.
Over a year, that is $10,332 less than RingCentral for an in-home care agency in Reading, PA of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $1,719.00 | $20,628.00 |
| Quo (Starter) | $19.00 per user | $1,634.00 | $19,608.00 |
| Nextiva (Core) | $23.00 per user | $1,978.00 | $23,736.00 |
| Ooma (Office Pro) | $24.95 per user | $2,145.70 | $25,748.40 |
| Dialpad (Standard) | $27.00 per user | $2,322.00 | $27,864.00 |
| RingCentral (RingEX Core) | $30.00 per user | $2,580.00 | $30,960.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Getting a local number in Reading, PA
NANPA records place the exchanges of the area's named cities and towns in 6 area codes. 484 has the most, with 95 of 206 exchanges (46%). A local number lets clients and families in Reading, PA call without dialing out of area. Callata includes up to 3 local numbers, and which numbers are open in an area code depends on carrier inventory when you choose.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 484 | 95 | Eastern | 1999 | 610, 835 |
| 610 | 93 | Eastern | 1994 | 484, 835 |
| 835 | 11 | Eastern | 2022 | 484, 610 |
| 814 | 3 | Eastern | 1947 | 582 |
| 223 | 2 | Eastern | 2017 | 717 |
| 717 | 2 | Eastern | 1947 | 223 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
What agencies providing services for the elderly and persons with disabilities in Reading, PA get with Callata
Callata is a business phone system priced at $99 a month with 5 users included, then $20 per additional user. Callata Office includes up to 3 local business numbers, unlimited inbound calling, 1,500 pooled outbound US and Canada minutes per user each month, a browser softphone that can also ring your cell, voicemail with transcription, call recording with AI summaries, business-hours routing and E911 on every number.
Porting a number you already use in Reading, PA is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Frequently asked questions
How many agencies providing services for the elderly and persons with disabilities are there in Reading, PA?
Census County Business Patterns counted 61 agencies providing services for the elderly and persons with disabilities in the Reading, PA metro area in 2023. They employed 5,249 people in mid-March.
What does a business phone system cost for an 86-person in-home care agency?
At month-to-month list prices checked September 28, 2026, 86 users cost $2,580.00 a month on RingCentral RingEX Core and $2,145.70 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $1,719.00.
What area code should an in-home care agency in Reading, PA use?
Area code 484 has the most assigned exchanges among the area's named places, followed by 610 and 835. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for an in-home care agency?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.