CallataGuidesBusiness phone system for agencies providing services for the elderly and persons with disabilities in Lancaster, PA
Agencies providing services for the elderly and persons with disabilities in the Lancaster, PA metro area: 61 establishments in 2023, the local area codes, and what phone service costs a 63-person team.
- Establishments
- 61CBP 2023
- Employees
- 3,854mid-March 2023
- Per 100k residents
- 10.8U.S. 11.8
- Rank
- 110th of 784areas by count
How many agencies providing services for the elderly and persons with disabilities are in Lancaster, PA?
The Census Bureau's 2023 County Business Patterns lists 61 establishments classified as Services for the Elderly and Persons with Disabilities (NAICS 624120) in the Lancaster, PA metro area. Together they reported 3,854 mid-March employees and $129.4 million of payroll for the year. That ranks 110th of the 784 metro and micropolitan areas where Census published a count for this industry.
With 563,000 residents in the Census 2024 estimate, that is 10.8 agencies providing services for the elderly and persons with disabilities per 100,000 people, 8.5% below the national rate of 11.8. Establishments average 63.2 employees, 66.6% above the U.S. average of 37.9. Payroll per employee comes to $33,587, 15.4% above the national $29,098.
| Measure | Lancaster, PA | Pennsylvania | United States |
|---|---|---|---|
| Establishments | 61 | 2,455 | 40,265 |
| Mid-March employees | 3,854 (moderate noise) | 137,045 | 1,527,355 |
| Annual payroll | $129,443,000 (moderate noise) | $4,699,113,000 | $44,442,733,000 |
| Employees per establishment | 63.2 | 55.8 | 37.9 |
| Payroll per employee | $33,587 | $34,289 | $29,098 |
| Establishments per 100,000 residents | 10.8 | 18.8 | 11.8 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Team sizes at agencies providing services for the elderly and persons with disabilities in Lancaster, PA
Of the agencies providing services for the elderly and persons with disabilities in Lancaster, PA that had employees in March 2023, 28.3% had fewer than five (the U.S. share is 35.3%). 41.7% had fewer than ten. Small teams usually share the phone: the person who answers is often also serving a customer or doing the job, which is when calls get missed.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 17 | 28.3% | 35.3% |
| 5–9 employees | 8 | 13.3% | 15.5% |
| 10–19 employees | 7 | 11.7% | 14.7% |
| 20–49 employees | 8 | 13.3% | 17.7% |
| 50 or more employees | 20 | 33.3% | 16.8% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Calls an in-home care agency in Lancaster, PA has to catch
Non-medical home care agencies schedule caregivers across many client homes, so the phone is used constantly for shift changes, call-outs and new inquiries. Families looking for care often call several agencies in one afternoon. That holds for agencies providing services for the elderly and persons with disabilities in Lancaster, PA as much as anywhere.
Calls an in-home care agency in Lancaster, PA might handle in a typical week include:
- A family member calls to adjust the weekly schedule.
- A caregiver calls out sick before a morning shift.
- A family calls to ask about care for a parent coming home from the hospital.
After-hours calls
Caregiver call-outs often come early in the morning or late at night, so after-hours routing to an on-call coordinator is important.
Business-hours routing in Callata sends calls to voicemail, a teammate's cell or an AI agent once the day ends, and voicemails arrive transcribed with an urgency flag.
What a phone system costs an in-home care agency in Lancaster, PA
The average in-home care agency in Lancaster, PA has 63.2 employees, so a 63-person team is a reasonable benchmark. Per-seat business phone plans bill every one of those people. At month-to-month list prices checked September 28, 2026, 63 users on RingCentral RingEX Core cost $1,890.00 a month and 63 on Ooma Office Pro cost $1,571.85. On Callata the same 63 people cost $1,259.00 a month, less than either per-seat plan.
The annual difference against RingCentral's monthly list price comes to $7,572. Some vendors discount annual contracts; the table shows month-to-month prices.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $1,259.00 | $15,108.00 |
| Quo (Starter) | $19.00 per user | $1,197.00 | $14,364.00 |
| Nextiva (Core) | $23.00 per user | $1,449.00 | $17,388.00 |
| Ooma (Office Pro) | $24.95 per user | $1,571.85 | $18,862.20 |
| Dialpad (Standard) | $27.00 per user | $1,701.00 | $20,412.00 |
| RingCentral (RingEX Core) | $30.00 per user | $1,890.00 | $22,680.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Local area codes for agencies providing services for the elderly and persons with disabilities in Lancaster, PA
NANPA records place the exchanges of the area's named cities and towns in 2 area codes. 717 has the most, with 162 of 214 exchanges (76%). Callata's plan includes up to 3 local numbers; you can pick them in the area codes your clients and families recognize, subject to carrier inventory, or port the number you already have for free.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 717 | 162 | Eastern | 1947 | 223 |
| 223 | 52 | Eastern | 2017 | 717 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
Setting up Callata for an in-home care agency in Lancaster, PA
Callata is a business phone system priced at $99 a month with 5 users included, then $20 per additional user. Callata Office includes up to 3 local business numbers, unlimited inbound calling, 1,500 pooled outbound US and Canada minutes per user each month, a browser softphone that can also ring your cell, voicemail with transcription, call recording with AI summaries, business-hours routing and E911 on every number.
If you already have a number in Lancaster, PA, porting it to Callata is free. Texting from a local number requires a one-time carrier registration (10DLC, $49), and the numbers available in any area code depend on carrier inventory when you choose them.
Optional AI agents (receptionist, sales, support or scheduler) can answer calls after hours or when nobody picks up, take messages, text, email and transfer to your team. They are billed from prepaid AI minutes at $0.25 per minute, identify themselves as AI, and may only place outbound calls to people who consented, between 8am and 9pm.
Frequently asked questions
How many agencies providing services for the elderly and persons with disabilities are there in Lancaster, PA?
Census County Business Patterns counted 61 agencies providing services for the elderly and persons with disabilities in the Lancaster, PA metro area in 2023. They employed 3,854 people in mid-March.
What does a business phone system cost for a 63-person in-home care agency?
At month-to-month list prices checked September 28, 2026, 63 users cost $1,890.00 a month on RingCentral RingEX Core and $1,571.85 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $1,259.00.
What area code should an in-home care agency in Lancaster, PA use?
Area code 717 has the most assigned exchanges among the area's named places, followed by 223. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for an in-home care agency?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.