CallataGuidesBusiness phone system for fitness and recreational sports centers in Springfield, MA
Fitness and recreational sports centers in the Springfield, MA metro area: 42 establishments in 2023, the local area codes, and what phone service costs a 20-person team.
- Establishments
- 42CBP 2023
- Employees
- 855mid-March 2023
- Per 100k residents
- 9.0U.S. 12.2
- Rank
- 153rd of 764areas by count
The fitness center market in Springfield, MA
County Business Patterns counts 42 fitness and recreational sports centers (NAICS 713940, Fitness and Recreational Sports Centers) in the Springfield, MA metro area for 2023. They employed 855 people in mid-March and paid $14.0 million in annual payroll. By establishment count the area is 153rd out of 764 areas with published figures for fitness and recreational sports centers.
Measured against its 464,000 residents (2024 estimate), the area has 9.0 fitness and recreational sports centers per 100,000 people; the U.S. rate is 12.2, so Springfield, MA is 25.9% below the national figure. The average establishment here has 20.4 employees, compared with 17.0 nationally. Payroll per employee comes to $16,354, 14.2% below the national $19,070.
| Measure | Springfield, MA | Massachusetts | United States |
|---|---|---|---|
| Establishments | 42 | 1,230 | 41,556 |
| Mid-March employees | 855 | 25,109 | 708,273 |
| Annual payroll | $13,983,000 | $531,946,000 | $13,506,603,000 |
| Employees per establishment | 20.4 | 20.4 | 17.0 |
| Payroll per employee | $16,354 | $21,185 | $19,070 |
| Establishments per 100,000 residents | 9.0 | 17.2 | 12.2 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Team sizes at fitness and recreational sports centers in Springfield, MA
Of the fitness and recreational sports centers in Springfield, MA that had employees in March 2023, 25.0% had fewer than five (the U.S. share is 40.9%). 50.0% had fewer than ten. Small teams usually share the phone: the person who answers is often also serving a customer or doing the job, which is when calls get missed.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 10 | 25.0% | 40.9% |
| 5–9 employees | 10 | 25.0% | 18.2% |
| 10–19 employees | 8 | 20.0% | 19.4% |
| 20–49 employees | 9 | 22.5% | 13.8% |
| 50 or more employees | 3 | 7.5% | 7.7% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Calls a fitness center in Springfield, MA has to catch
Gyms and studios take calls about memberships, classes and billing. Prospective members often call before visiting. That holds for fitness and recreational sports centers in Springfield, MA as much as anywhere.
A few of the calls that come in to fitness and recreational sports centers in Springfield, MA:
- A member calls to book personal training.
- A prospect calls about membership options.
- A member calls about freezing a membership.
What fitness and recreational sports centers text about
Gyms text class reminders and membership notices.
Team texting on Callata runs from your business number, so replies come from the practice or shop rather than someone's personal phone. It turns on after the one-time $49 carrier registration (10DLC) is approved.
Phone system pricing for a 20-person fitness center
The average fitness center in Springfield, MA has 20.4 employees, so a 20-person team is a reasonable benchmark. Priced per seat, 20 users would run $600.00 a month on RingCentral RingEX Core and $499.00 on Ooma Office Pro (month-to-month list prices, checked September 28, 2026). Callata comes to $399.00 a month for 20 users ($99 a month with 5 users included, then $20 per additional user), below both.
Over a year, that is $2,412 less than RingCentral for a fitness center in Springfield, MA of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $399.00 | $4,788.00 |
| Quo (Starter) | $19.00 per user | $380.00 | $4,560.00 |
| Nextiva (Core) | $23.00 per user | $460.00 | $5,520.00 |
| Ooma (Office Pro) | $24.95 per user | $499.00 | $5,988.00 |
| Dialpad (Standard) | $27.00 per user | $540.00 | $6,480.00 |
| RingCentral (RingEX Core) | $30.00 per user | $600.00 | $7,200.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Local area codes for fitness and recreational sports centers in Springfield, MA
The exchanges in the area's named cities and towns are all in area code 413 (283 exchanges in NANPA's file). A local number lets members in Springfield, MA call without dialing out of area. Callata includes up to 3 local numbers, and which numbers are open in an area code depends on carrier inventory when you choose.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 413 | 283 | Eastern | 1947 | none |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
What fitness and recreational sports centers in Springfield, MA get with Callata
For $99 a month, Callata puts a team of up to 5 on one plan ($20 for each person after that): up to 3 local numbers, unlimited inbound calls, a pooled allowance of 1,500 outbound US and Canada minutes per user, browser and cell calling, voicemail transcription with urgency triage, recorded calls with AI summaries and business-hours routing, with E911 on every number.
Porting a number you already use in Springfield, MA is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Frequently asked questions
How many fitness and recreational sports centers are there in Springfield, MA?
Census County Business Patterns counted 42 fitness and recreational sports centers in the Springfield, MA metro area in 2023. They employed 855 people in mid-March.
What does a business phone system cost for a 20-person fitness center?
At month-to-month list prices checked September 28, 2026, 20 users cost $600.00 a month on RingCentral RingEX Core and $499.00 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $399.00.
What area code should a fitness center in Springfield, MA use?
Area code 413 has the most assigned exchanges among the area's named places. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a fitness center?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.