CallataGuidesBusiness phone system for residential remodelers in Springfield, MA
Residential remodelers in the Springfield, MA metro area: 183 establishments in 2023, the local area codes, and what phone service costs a 4-person team.
- Establishments
- 183CBP 2023
- Employees
- 766mid-March 2023
- Per 100k residents
- 39.4U.S. 39.8
- Rank
- 115th of 883areas by count
The residential remodeler market in Springfield, MA
The Census Bureau's 2023 County Business Patterns lists 183 establishments classified as Residential Remodelers (NAICS 236118) in the Springfield, MA metro area. They employed 766 people in mid-March and paid $42.6 million in annual payroll. By establishment count the area is 115th out of 883 areas with published figures for residential remodelers.
Measured against its 464,000 residents (2024 estimate), the area has 39.4 residential remodelers per 100,000 people; the U.S. rate is 39.8, so Springfield, MA is in line with the national figure. The average establishment here has 4.2 employees, compared with 3.5 nationally. Payroll per employee comes to $55,670, 2.3% below the national $56,954.
| Measure | Springfield, MA | Massachusetts | United States |
|---|---|---|---|
| Establishments | 183 | 4,989 | 135,337 |
| Mid-March employees | 766 | 16,186 | 480,272 |
| Annual payroll | $42,643,000 | $1,087,124,000 | $27,353,358,000 |
| Employees per establishment | 4.2 | 3.2 | 3.5 |
| Payroll per employee | $55,670 | $67,164 | $56,954 |
| Establishments per 100,000 residents | 39.4 | 69.9 | 39.8 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Team sizes at residential remodelers in Springfield, MA
Of the residential remodelers in Springfield, MA that had employees in March 2023, 82.6% had fewer than five (the U.S. share is 81.0%). 95.5% had fewer than ten. When a business has only a few people, whoever is free answers the phone, and calls that arrive while everyone is busy go to voicemail unless they are routed somewhere else.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 147 | 82.6% | 81.0% |
| 5–9 employees | 23 | 12.9% | 11.6% |
| 10–19 employees | 8 | 4.5% | 5.0% |
| 20–49 employees | not published | — | 1.9% |
| 50 or more employees | 0 | 0.0% | 0.5% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
What residential remodelers in Springfield, MA use the phone for
Remodelers sell projects through consultations and manage them through many calls with homeowners, subcontractors and suppliers. Keeping every call on a business line helps the whole team see project history.
Calls a residential remodeler in Springfield, MA might handle in a typical week include:
- The remodeler calls a homeowner to review a change order.
- A homeowner calls about a kitchen remodel.
- A subcontractor calls about a schedule change.
What residential remodelers text about
Remodelers text schedules, selections and progress photos.
Because carriers require registration for business texting from local numbers, Callata files a 10DLC registration for a one-time $49; after approval, anyone on the team can reply from the business number.
Callata vs. per-seat pricing for residential remodelers in Springfield, MA
The average residential remodeler in Springfield, MA has 4.2 employees, so a 4-person team is a reasonable benchmark. Priced per seat, 4 users would run $120.00 a month on RingCentral RingEX Core and $99.80 on Ooma Office Pro (month-to-month list prices, checked September 28, 2026). Callata comes to $99.00 a month for 4 users ($99 a month with 5 users included, then $20 per additional user), below both.
Over a year, that is $252 less than RingCentral for a residential remodeler in Springfield, MA of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $99.00 | $1,188.00 |
| Quo (Starter) | $19.00 per user | $76.00 | $912.00 |
| Nextiva (Core) | $23.00 per user | $92.00 | $1,104.00 |
| Ooma (Office Pro) | $24.95 per user | $99.80 | $1,197.60 |
| Dialpad (Standard) | $27.00 per user | $108.00 | $1,296.00 |
| RingCentral (RingEX Core) | $30.00 per user | $120.00 | $1,440.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Which area code to use in Springfield, MA
The exchanges in the area's named cities and towns are all in area code 413 (283 exchanges in NANPA's file). A local number lets homeowners in Springfield, MA call without dialing out of area. Callata includes up to 3 local numbers, and which numbers are open in an area code depends on carrier inventory when you choose.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 413 | 283 | Eastern | 1947 | none |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
Setting up Callata for a residential remodeler in Springfield, MA
Callata Office costs $99 per month for up to 5 people, and each additional user is $20 a month. That covers up to 3 local numbers, calling from a browser or your cell, transcribed voicemail, recorded calls with AI summaries, after-hours routing and E911 on each number.
Porting a number you already use in Springfield, MA is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Frequently asked questions
How many residential remodelers are there in Springfield, MA?
Census County Business Patterns counted 183 residential remodelers in the Springfield, MA metro area in 2023. They employed 766 people in mid-March.
What does a business phone system cost for a 4-person residential remodeler?
At month-to-month list prices checked September 28, 2026, 4 users cost $120.00 a month on RingCentral RingEX Core and $99.80 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $99.00.
What area code should a residential remodeler in Springfield, MA use?
Area code 413 has the most assigned exchanges among the area's named places. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a residential remodeler?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.