CallataGuidesBusiness phone system for gift, novelty and souvenir stores in Springfield, MA
Gift, novelty and souvenir stores in the Springfield, MA metro area: 16 establishments in 2023, the local area codes, and what phone service costs a 6-person team.
- Establishments
- 16CBP 2023
- Employees
- 90mid-March 2023
- Per 100k residents
- 3.4U.S. 5.6
- Rank
- 212th of 602areas by count
The gift shop market in Springfield, MA
County Business Patterns counts 16 gift, novelty and souvenir stores (NAICS 453220, Gift, Novelty, and Souvenir Stores) in the Springfield, MA metro area for 2023. They employed 90 people in mid-March and paid $1,631,000 in annual payroll. By establishment count the area is 212th out of 602 areas with published figures for gift, novelty and souvenir stores.
Measured against its 464,000 residents (2024 estimate), the area has 3.4 gift, novelty and souvenir stores per 100,000 people; the U.S. rate is 5.6, so Springfield, MA is 38.0% below the national figure. The average establishment here has 5.6 employees, compared with 6.8 nationally. Payroll per employee comes to $18,122, 29.0% below the national $25,533.
| Measure | Springfield, MA | Massachusetts | United States |
|---|---|---|---|
| Establishments | 16 | 484 | 18,896 |
| Mid-March employees | 90 (moderate noise) | 3,172 (moderate noise) | 127,699 |
| Annual payroll | $1,631,000 | $86,073,000 (moderate noise) | $3,260,545,000 |
| Employees per establishment | 5.6 | 6.6 | 6.8 |
| Payroll per employee | $18,122 | $27,135 | $25,533 |
| Establishments per 100,000 residents | 3.4 | 6.8 | 5.6 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Team sizes at gift, novelty and souvenir stores in Springfield, MA
Of the gift, novelty and souvenir stores in Springfield, MA that had employees in March 2023, 76.9% had fewer than five (the U.S. share is 55.8%). Small teams usually share the phone: the person who answers is often also serving a customer or doing the job, which is when calls get missed.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 10 | 76.9% | 55.8% |
| 5–9 employees | not published | — | 21.9% |
| 10–19 employees | 3 | 23.1% | 17.4% |
| 20–49 employees | not published | — | 4.2% |
| 50 or more employees | 0 | 0.0% | 0.7% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Why the phone matters for gift, novelty and souvenir stores in Springfield, MA
Gift shops take calls about stock, holds and gift wrapping, with seasonal peaks. Quick answers help capture holiday sales.
Typical inbound and outbound calls for gift, novelty and souvenir stores in Springfield, MA:
- A customer calls about shipping a gift.
- A customer calls to ask about a specific item.
- A customer calls to hold an item.
What gift, novelty and souvenir stores text about
Shops text hold and order-ready notices.
Team texting on Callata runs from your business number, so replies come from the practice or shop rather than someone's personal phone. It turns on after the one-time $49 carrier registration (10DLC) is approved.
Phone system pricing for a 6-person gift shop
The average gift shop in Springfield, MA has 5.6 employees, so a 6-person team is a reasonable benchmark. Priced per seat, 6 users would run $180.00 a month on RingCentral RingEX Core and $149.70 on Ooma Office Pro (month-to-month list prices, checked September 28, 2026). Callata comes to $119.00 a month for 6 users ($99 a month with 5 users included, then $20 per additional user), below both.
Over a year, that is $732 less than RingCentral for a gift shop in Springfield, MA of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $119.00 | $1,428.00 |
| Quo (Starter) | $19.00 per user | $114.00 | $1,368.00 |
| Nextiva (Core) | $23.00 per user | $138.00 | $1,656.00 |
| Ooma (Office Pro) | $24.95 per user | $149.70 | $1,796.40 |
| Dialpad (Standard) | $27.00 per user | $162.00 | $1,944.00 |
| RingCentral (RingEX Core) | $30.00 per user | $180.00 | $2,160.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Local area codes for gift, novelty and souvenir stores in Springfield, MA
The exchanges in the area's named cities and towns are all in area code 413 (283 exchanges in NANPA's file). A local number lets customers in Springfield, MA call without dialing out of area. Callata includes up to 3 local numbers, and which numbers are open in an area code depends on carrier inventory when you choose.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 413 | 283 | Eastern | 1947 | none |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
What gift, novelty and souvenir stores in Springfield, MA get with Callata
For $99 a month, Callata puts a team of up to 5 on one plan ($20 for each person after that): up to 3 local numbers, unlimited inbound calls, a pooled allowance of 1,500 outbound US and Canada minutes per user, browser and cell calling, voicemail transcription with urgency triage, recorded calls with AI summaries and business-hours routing, with E911 on every number.
Porting a number you already use in Springfield, MA is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Frequently asked questions
How many gift, novelty and souvenir stores are there in Springfield, MA?
Census County Business Patterns counted 16 gift, novelty and souvenir stores in the Springfield, MA metro area in 2023. They employed 90 people in mid-March.
What does a business phone system cost for a 6-person gift shop?
At month-to-month list prices checked September 28, 2026, 6 users cost $180.00 a month on RingCentral RingEX Core and $149.70 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $119.00.
What area code should a gift shop in Springfield, MA use?
Area code 413 has the most assigned exchanges among the area's named places. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a gift shop?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.