CallataGuidesBusiness phone system for couriers and express delivery services in Akron, OH
Couriers and express delivery services in the Akron, OH metro area: 26 establishments in 2023, the local area codes, and what phone service costs a 78-person team.
- Establishments
- 26CBP 2023
- Employees
- 2,022mid-March 2023
- Per 100k residents
- 3.7U.S. 3.2
- Rank
- 67th of 456areas by count
The courier service market in Akron, OH
The Census Bureau's 2023 County Business Patterns lists 26 establishments classified as Couriers and Express Delivery Services (NAICS 492110) in the Akron, OH metro area. Together they reported 2,022 mid-March employees and $82.1 million of payroll for the year. That ranks 67th of the 456 metro and micropolitan areas where Census published a count for this industry.
With 702,000 residents in the Census 2024 estimate, that is 3.7 couriers and express delivery services per 100,000 people, 16.0% above the national rate of 3.2. Establishments average 77.8 employees, 18.5% below the U.S. average of 95.4. Payroll per employee comes to $40,622, 24.0% below the national $53,476.
| Measure | Akron, OH | Ohio | United States |
|---|---|---|---|
| Establishments | 26 | 299 | 10,859 |
| Mid-March employees | 2,022 (moderate noise) | 32,497 | 1,036,160 |
| Annual payroll | $82,138,000 (moderate noise) | $1,362,589,000 | $55,409,968,000 (moderate noise) |
| Employees per establishment | 77.8 | 108.7 | 95.4 |
| Payroll per employee | $40,622 | $41,930 | $53,476 |
| Establishments per 100,000 residents | 3.7 | 2.5 | 3.2 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
How big couriers and express delivery services in Akron, OH are
Of the couriers and express delivery services in Akron, OH that had employees in March 2023, 36.8% had fewer than five (the U.S. share is 34.8%). 52.6% had fewer than ten. For a business of a few people, phone coverage is a staffing question as much as a technology one: someone has to be free to pick up, or the call needs somewhere sensible to go.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 7 | 36.8% | 34.8% |
| 5–9 employees | 3 | 15.8% | 9.1% |
| 10–19 employees | not published | — | 11.3% |
| 20–49 employees | 4 | 21.1% | 13.3% |
| 50 or more employees | 5 | 26.3% | 31.5% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Calls a courier service in Akron, OH has to catch
Local couriers are booked for time-sensitive deliveries, so a missed call is a missed job. Dispatch and drivers need to stay connected.
Calls a courier service in Akron, OH might handle in a typical week include:
- Dispatch calls a driver with a new pickup.
- A business calls about recurring routes.
- A customer calls about delivery status.
When nobody can pick up
After-hours deliveries require a reachable dispatcher.
Business-hours routing in Callata sends calls to voicemail, a teammate's cell or an AI agent once the day ends, and voicemails arrive transcribed with an urgency flag.
Callata vs. per-seat pricing for couriers and express delivery services in Akron, OH
The average courier service in Akron, OH has 77.8 employees, so a 78-person team is a reasonable benchmark. Per-seat business phone plans bill every one of those people. At month-to-month list prices checked September 28, 2026, 78 users on RingCentral RingEX Core cost $2,340.00 a month and 78 on Ooma Office Pro cost $1,946.10. On Callata the same 78 people cost $1,559.00 a month, less than either per-seat plan.
The annual difference against RingCentral's monthly list price comes to $9,372. Some vendors discount annual contracts; the table shows month-to-month prices.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $1,559.00 | $18,708.00 |
| Quo (Starter) | $19.00 per user | $1,482.00 | $17,784.00 |
| Nextiva (Core) | $23.00 per user | $1,794.00 | $21,528.00 |
| Ooma (Office Pro) | $24.95 per user | $1,946.10 | $23,353.20 |
| Dialpad (Standard) | $27.00 per user | $2,106.00 | $25,272.00 |
| RingCentral (RingEX Core) | $30.00 per user | $2,340.00 | $28,080.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Local area codes for couriers and express delivery services in Akron, OH
NANPA records place the exchanges of the area's named cities and towns in 2 area codes. 330 has the most, with 239 of 360 exchanges (66%). Callata's plan includes up to 3 local numbers; you can pick them in the area codes your customers recognize, subject to carrier inventory, or port the number you already have for free.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 330 | 239 | Eastern | 1996 | 234 |
| 234 | 121 | Eastern | 2000 | 330 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
How Callata works for couriers and express delivery services
Callata is a business phone system priced at $99 a month with 5 users included, then $20 per additional user. Callata Office includes up to 3 local business numbers, unlimited inbound calling, 1,500 pooled outbound US and Canada minutes per user each month, a browser softphone that can also ring your cell, voicemail with transcription, call recording with AI summaries, business-hours routing and E911 on every number.
If you already have a number in Akron, OH, porting it to Callata is free. Texting from a local number requires a one-time carrier registration (10DLC, $49), and the numbers available in any area code depend on carrier inventory when you choose them.
Optional AI agents (receptionist, sales, support or scheduler) can answer calls after hours or when nobody picks up, take messages, text, email and transfer to your team. They are billed from prepaid AI minutes at $0.25 per minute, identify themselves as AI, and may only place outbound calls to people who consented, between 8am and 9pm.
Frequently asked questions
How many couriers and express delivery services are there in Akron, OH?
Census County Business Patterns counted 26 couriers and express delivery services in the Akron, OH metro area in 2023. They employed 2,022 people in mid-March.
What does a business phone system cost for a 78-person courier service?
At month-to-month list prices checked September 28, 2026, 78 users cost $2,340.00 a month on RingCentral RingEX Core and $1,946.10 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $1,559.00.
What area code should a courier service in Akron, OH use?
Area code 330 has the most assigned exchanges among the area's named places, followed by 234. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a courier service?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.