CallataGuidesBusiness phone system for couriers and express delivery services in Scranton, PA
Couriers and express delivery services in the Scranton--Wilkes-Barre, PA metro area: 20 establishments in 2023, the local area codes, and what phone service costs an 88-person team.
- Establishments
- 20CBP 2023
- Employees
- 1,766mid-March 2023
- Per 100k residents
- 3.5U.S. 3.2
- Rank
- 92nd of 456areas by count
Couriers and express delivery services in Scranton, PA by the numbers
County Business Patterns counts 20 couriers and express delivery services (NAICS 492110, Couriers and Express Delivery Services) in the Scranton--Wilkes-Barre, PA metro area for 2023. They employed 1,766 people in mid-March and paid $84.5 million in annual payroll. By establishment count the area is 92nd out of 456 areas with published figures for couriers and express delivery services.
Measured against its 574,000 residents (2024 estimate), the area has 3.5 couriers and express delivery services per 100,000 people; the U.S. rate is 3.2, so Scranton, PA is 9.1% above the national figure. The average establishment here has 88.3 employees, compared with 95.4 nationally. Payroll per employee comes to $47,849, 10.5% below the national $53,476.
| Measure | Scranton, PA | Pennsylvania | United States |
|---|---|---|---|
| Establishments | 20 | 360 | 10,859 |
| Mid-March employees | 1,766 | 42,036 | 1,036,160 |
| Annual payroll | $84,502,000 | $2,327,772,000 (moderate noise) | $55,409,968,000 (moderate noise) |
| Employees per establishment | 88.3 | 116.8 | 95.4 |
| Payroll per employee | $47,849 | $55,376 | $53,476 |
| Establishments per 100,000 residents | 3.5 | 2.8 | 3.2 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Establishment size: couriers and express delivery services in Scranton, PA
Of the couriers and express delivery services in Scranton, PA that had employees in March 2023, 35.7% had fewer than five (the U.S. share is 34.8%). 57.1% had fewer than ten. Small teams usually share the phone: the person who answers is often also serving a customer or doing the job, which is when calls get missed.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 5 | 35.7% | 34.8% |
| 5–9 employees | 3 | 21.4% | 9.1% |
| 10–19 employees | 3 | 21.4% | 11.3% |
| 20–49 employees | not published | — | 13.3% |
| 50 or more employees | 3 | 21.4% | 31.5% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Calls a courier service in Scranton, PA has to catch
Local couriers are booked for time-sensitive deliveries, so a missed call is a missed job. Dispatch and drivers need to stay connected. That holds for couriers and express delivery services in Scranton, PA as much as anywhere.
A few of the calls that come in to couriers and express delivery services in Scranton, PA:
- A business calls about recurring routes.
- A law office calls for a same-day filing delivery.
- A customer calls about delivery status.
Business texting for couriers and express delivery services
Couriers text pickup confirmations and proof of delivery.
Team texting on Callata runs from your business number, so replies come from the practice or shop rather than someone's personal phone. It turns on after the one-time $49 carrier registration (10DLC) is approved.
What a phone system costs a courier service in Scranton, PA
The average courier service in Scranton, PA has 88.3 employees, so an 88-person team is a reasonable benchmark. On a per-user plan that headcount sets the bill: $2,195.60 a month on Ooma Office Pro or $2,640.00 on RingCentral RingEX Core at list price (checked September 28, 2026). Callata comes to $1,759.00 a month for 88 users ($99 a month with 5 users included, then $20 per additional user), below both.
Over a year, that is $10,572 less than RingCentral for a courier service in Scranton, PA of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $1,759.00 | $21,108.00 |
| Quo (Starter) | $19.00 per user | $1,672.00 | $20,064.00 |
| Nextiva (Core) | $23.00 per user | $2,024.00 | $24,288.00 |
| Ooma (Office Pro) | $24.95 per user | $2,195.60 | $26,347.20 |
| Dialpad (Standard) | $27.00 per user | $2,376.00 | $28,512.00 |
| RingCentral (RingEX Core) | $30.00 per user | $2,640.00 | $31,680.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Which area code to use in Scranton, PA
NANPA records place the exchanges of the area's named cities and towns in 4 area codes. 570 has the most, with 254 of 342 exchanges (74%). A local number lets customers in Scranton, PA call without dialing out of area. Callata includes up to 3 local numbers, and which numbers are open in an area code depends on carrier inventory when you choose.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 570 | 254 | Eastern | 1998 | 272 |
| 272 | 85 | Eastern | 2013 | 570 |
| 717 | 2 | Eastern | 1947 | 223 |
| 223 | 1 | Eastern | 2017 | 717 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
Setting up Callata for a courier service in Scranton, PA
Callata is a business phone system priced at $99 a month with 5 users included, then $20 per additional user. Callata Office includes up to 3 local business numbers, unlimited inbound calling, 1,500 pooled outbound US and Canada minutes per user each month, a browser softphone that can also ring your cell, voicemail with transcription, call recording with AI summaries, business-hours routing and E911 on every number.
Porting a number you already use in Scranton, PA is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Frequently asked questions
How many couriers and express delivery services are there in Scranton, PA?
Census County Business Patterns counted 20 couriers and express delivery services in the Scranton--Wilkes-Barre, PA metro area in 2023. They employed 1,766 people in mid-March.
What does a business phone system cost for an 88-person courier service?
At month-to-month list prices checked September 28, 2026, 88 users cost $2,640.00 a month on RingCentral RingEX Core and $2,195.60 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $1,759.00.
What area code should a courier service in Scranton, PA use?
Area code 570 has the most assigned exchanges among the area's named places, followed by 272 and 717. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a courier service?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.