Business phone system for assisted living facilities for the elderly in Maine

The assisted living community industry in Maine

County Business Patterns counts 118 establishments in Maine classified as Assisted Living Facilities for the Elderly (NAICS 623312) for 2023. They employed 3,763 people in mid-March and reported $131.9 million in annual payroll. That is the 35th highest count among the 51 states and DC with published figures. Assisted living facilities for the elderly make up 0.27% of the 43,345 business establishments in the state.

Per 100,000 residents (2024 estimate) Maine has 8.4 assisted living facilities for the elderly, 36.8% above the national rate of 6.1. The average establishment has 31.9 employees against 24.3 nationally. Payroll per employee is $35,047, in line with the U.S. figure of $34,874.

Assisted living facilities for the elderly by metro area in Maine

Census published assisted living community counts for 4 metro or micropolitan areas that include part of Maine. The largest is Portland, ME, with 40 establishments. Single-state metro and micropolitan areas account for 60% of the statewide total; the rest are outside any published area or in areas Census suppressed.

Team sizes at assisted living facilities for the elderly in Maine

18.4% of Maine's assisted living facilities for the elderly with employees had fewer than five people in March 2023, compared with 33.3% nationally. 28.9% had fewer than ten. At that size the phone is shared, so routing (who rings, when, and what happens after hours) matters more than the number of desk phones.

Why the phone matters for assisted living facilities for the elderly in Maine

Families researching assisted living usually start with a phone call, and those calls come at all hours from adult children juggling work. Existing residents' families also call regularly for updates. That holds for assisted living facilities for the elderly in Maine as much as anywhere.

Typical inbound and outbound calls for assisted living facilities for the elderly in Maine:

• A resident's family calls to check on a care update.
• An adult child calls to ask about availability and pricing for a parent.
• A family member calls to schedule a tour.

Business texting for assisted living facilities for the elderly

Communities text tour confirmations and event reminders to families.

Texting from a local number in Maine requires carrier registration (10DLC), a one-time $49 fee on Callata.

Phone system pricing for a 32-person assisted living community

Assisted living facilities for the elderly in Maine average 31.9 employees, so the comparison uses a 32-person team. On a per-user plan that headcount sets the bill: $798.40 a month on Ooma Office Pro or $960.00 on RingCentral RingEX Core at list price (checked September 28, 2026). Callata comes to $639.00 a month for 32 users ($99 a month with 5 users included, then $20 per additional user), below both.

Over a year, that is $3,852 less than RingCentral for an assisted living community in Maine of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.

Area codes in Maine

Maine has 1 geographic area code in service according to NANPA. Callata includes up to 3 local numbers, so an assisted living community can hold a number in more than one of them.

How Callata works for assisted living facilities for the elderly in Maine

Callata Office costs $99 per month for up to 5 people, and each additional user is $20 a month. That covers up to 3 local numbers, calling from a browser or your cell, transcribed voicemail, recorded calls with AI summaries, after-hours routing and E911 on each number.

Porting a number you already use in Maine is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.

AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.

Practices that handle protected health information should review their own privacy obligations before recording calls, enabling AI summaries or texting appointment details, and keep clinical conversations out of text messages unless their policies allow it.