Callata vs Quo (OpenPhone): Pricing and Features

Short answer: Quo (formerly OpenPhone) is a polished per-user phone app that starts at $19 per user per month billed monthly and gives every user their own number. Callata charges $99 per month including 5 users, then $20 per additional user, with up to three shared local numbers. Quo Starter is cheaper than Callata at every team size, and Quo has stronger mobile apps and CRM integrations; Callata costs the same as Quo Business at three users and less from four, and includes AI call summaries on every recorded call without moving to a higher tier.

Quo prices below are from quo.com/pricing as checked on October 1, 2026. Callata details are from callatta.com.

Plans and prices

	Quo Starter	Quo Business	Quo Scale	Callata Office
Monthly billing	$19/user	$33/user	$47/user	$99 for 5 users, then $20/user
Annual billing	$15/user	$23/user	$35/user	Monthly only
Numbers	1 per user	1 per user	1 per user	Up to 3 shared local numbers
Call recording	Manual	Automatic	Automatic	Included, with AI summaries
AI call summaries	Sona-handled calls	All calls	All calls, plus AI call tags	All recorded calls
Voicemail transcripts	Included	Included	Included	Included, with urgency triage
CRM integrations	No	HubSpot, Salesforce	HubSpot, Salesforce	No (Gmail integration only)
Support	Email tickets	Live chat	Priority chat, email, phone	Email, reply within one business day

Texting costs on both sides

Both products require US carrier registration before texting from a local number, because 10DLC rules apply to every business. Quo lists a one-time $19.50 carrier review and setup fee plus a messaging fee of $1.50 to $3 per month. Quo describes texting as unlimited under its fair usage policy and sells automated SMS through its API, Zapier or Make at $0.01 per outgoing segment.

Callata charges a one-time $49 for 10DLC registration, with no separate monthly messaging fee listed. Approval usually takes 3 to 10 business days. Callata's shared inbox includes templates, delivery receipts and AI reply suggestions.

Cost by team size

Team size	Quo Starter, monthly	Quo Starter, annual	Quo Business, monthly	Callata Office
1 user	$19	$15	$33	$99
2 users	$38	$30	$66	$99
3 users	$57	$45	$99	$99
4 users	$76	$60	$132	$99
5 users	$95	$75	$165	$99
10 users	$190	$150	$330	$199

Quo messaging fees are not included above. The useful comparison is Quo Business against Callata, because Business is the Quo tier with automatic recording and AI summaries for all calls, which Callata includes by default. Three users on Quo Business cost the same as Callata, and four or more cost more. Quo Starter stays below Callata at every size in the table.

AI agents: Sona vs Callata's AI workforce

Quo includes its Sona AI agent on every plan. Sona usage runs on credits: one call uses 100 credits, every plan includes 1,000 free automation credits (about 10 calls), and paid tiers run from $25 per month for 4,000 credits up to $199 per month for 60,000 credits, with overage rates between $1.00 and $0.45 per call depending on tier.

Callata's AI workforce charges by talk time instead of by call. Agents (receptionist, sales, support or scheduler) use prepaid AI minutes at $0.25 per minute, sold in packs of 60, 250 or 1,000 minutes. An AI text reply uses a quarter of a minute. If you already pay for ElevenLabs, you can connect your own account and Callata charges a platform fee of a quarter minute per minute. Agents pause at a zero balance and calls go to voicemail.

Which model is cheaper depends on call length. A two-minute AI call costs $0.50 on Callata; on Quo's paid tiers, a call costs between $0.45 and $1.00 at overage rates regardless of length. Short calls favor per-call pricing; longer calls can favor per-minute pricing.

Where Quo is stronger

• Mobile and desktop apps. Quo has native iOS, Android and desktop apps. Callata runs in a browser and can ring your cell, but has no native app.
• A number per person. Every Quo user gets their own number. Callata includes up to three numbers shared across the team.
• Integrations and API. Quo offers HubSpot and Salesforce integrations on Business and Scale, a public API on all plans, and an MCP connector for ChatGPT and Claude. Callata integrates with Gmail.
• Toll-free numbers. Quo lets you pick local or toll-free numbers. Callata offers local only.
• International calling. Quo sells international calls and messages by credits. Callata's included calling covers the US and Canada.
• Free trial. Quo offers a 7-day trial. Callata does not list one.

Where Callata is stronger

• Price against Quo Business from four users (the two are equal at three), and the gap widens as the team grows.
• AI call summaries on all recorded calls without paying for a higher tier.
• Voicemail urgency triage with callbacks scheduled around business hours.
• Business hours and after-hours routing built into the single plan.
• Per-minute AI pricing that suits longer conversations.

Day-to-day differences

The two products are built around different ideas of who owns a phone number. Quo is organized around people: each user has a number, and shared numbers are added so several people can answer the same line. That works well for sales teams and agencies where clients call a specific person directly.

Callata is organized around the business: up to three local numbers ring the right people through ring groups, extensions and business-hours rules, and the whole team works from one shared texting inbox. That suits offices where customers call "the company" rather than an individual, such as service businesses, clinics and small professional firms.

The other practical difference is where people work. Quo users tend to live in its mobile app. Callata users work in a browser tab during the day and can have calls ring their cell when they step away. If your team is mostly in the field on phones, Quo's native app is a real advantage. If your team sits at computers, a browser softphone is enough.

Switching from Quo to Callata

Callata ports numbers in at no charge. Pick which Quo numbers you want to keep, since Callata includes up to three, and email [email protected] with the number, current carrier, account holder name, service address and a recent bill. Start your 10DLC texting registration on day one because carrier approval usually takes 3 to 10 business days, and keep Quo running until the port completes so texts and calls are not interrupted.

How to decide

• If every salesperson needs a personal number and a mobile app, choose Quo.
• If you need HubSpot or Salesforce logging out of the box, choose Quo Business.
• If you have four or more people sharing a main line and a few department numbers and want recording with AI summaries, Callata is cheaper than Quo Business.
• If you want recording plus AI summaries for everyone without upgrading tiers, Callata includes it.

See Quo (OpenPhone) pricing explained for a full fee breakdown and OpenPhone and Quo alternatives if neither fits. Startups weighing both should also read the best business phone system for startups.

Try Callata

For teams of four or more that share a few business numbers, Callata gives everyone calling, team texting, recorded calls with AI summaries and transcribed voicemail for $99 per month including 5 users, plus $20 for each additional user. Porting is free. Create a Callata account.