CallataGuidesCleveland, TN business phone guide
Population, businesses by sector and industry, area codes and local numbers for the Cleveland, TN metro area.
- Population
- 132,0002024 est.
- Establishments
- 2,312CBP 2023
- Counties
- 2
- Area codes
- 1
About the Cleveland, TN metro area
The Cleveland, TN metro area covers 2 counties in Tennessee and had 132,000 residents in July 2024, up 4.7% since April 2020. The U.S. population grew 2.6% over the same period. Bradley County, TN is the most populous, with 114,000 people. By population it ranks 325th of the 925 metro and micropolitan areas and 383rd by business establishments.
| County | Population (2024) |
|---|---|
| Bradley County, TN | 113,782 |
| Polk County, TN | 18,338 |
Source: Census Vintage 2024 metropolitan and micropolitan area estimates.
Cleveland, TN's business base
County Business Patterns counted 2,312 establishments in the area in 2023, employing 44,313 people in mid-March with $2.1 billion in annual payroll. That is an average of 19.2 employees per establishment. 48.4% of establishments with employees had fewer than five people. By establishment count, the largest sectors are retail trade (417), health care and social assistance (311), and other services (except public administration) (279).
| Sector (NAICS) | Establishments | Employees | Annual payroll |
|---|---|---|---|
| Retail Trade (44) | 417 | 8,420 | $317,271,000 |
| Health Care and Social Assistance (62) | 311 | 5,471 | $280,710,000 |
| Other Services (except Public Administration) (81) | 279 | 2,372 | $73,246,000 |
| Accommodation and Food Services (72) | 245 | 4,752 | $93,673,000 |
| Construction (23) | 191 | 1,763 | $118,902,000 |
| Finance and Insurance (52) | 150 | 840 | $48,163,000 |
| Professional, Scientific, and Technical Services (54) | 128 | 681 | $34,523,000 |
| Manufacturing (31) | 118 | 9,737 | $590,002,000 |
| Administrative and Support and Waste Management and Remediation Services (56) | 110 | 2,769 | $100,555,000 |
| Real Estate and Rental and Leasing (53) | 86 | 323 | $13,956,000 |
| Transportation and Warehousing (48) | 78 | 2,713 | $145,925,000 |
| Wholesale Trade (42) | 72 | 1,009 | $67,802,000 |
| Arts, Entertainment, and Recreation (71) | 47 | 592 | $11,726,000 |
| Information (51) | 36 | 325 | $18,377,000 |
| Management of Companies and Enterprises (55) | 20 | 1,226 (high noise) | $138,740,000 |
| Educational Services (61) | 16 | 1,263 (high noise) | $30,967,000 |
| Agriculture, Forestry, Fishing and Hunting (11) | 4 | 5 (high noise) | $466,000 |
Source: Census County Business Patterns 2023, two-digit NAICS sectors. Manufacturing, retail and transportation span several two-digit codes; CBP reports them under 31, 44 and 48.
How Cleveland, TN's businesses compare
Cleveland, TN has 17.5 business establishments per 1,000 residents, 28.8% below the U.S. figure of 24.6. Establishments average 19.2 employees against 16.7 nationally, and payroll per employee is $47,147 (31.0% below the U.S. $68,342). 48.4% of establishments with employees have fewer than five people (U.S.: 55.5%), while 6.0% have 50 or more. Because a handful of large employers lift the average, the share of very small establishments says more about who buys a small-business phone system.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 1,119 | 48.4% | 55.5% |
| 5–9 employees | 456 | 19.7% | 17.5% |
| 10–19 employees | 320 | 13.8% | 12.5% |
| 20–49 employees | 279 | 12.1% | 9.1% |
| 50 or more employees | 138 | 6.0% | 5.4% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Small-business industries in Cleveland, TN
Of the 141 industries these guides cover, 90 have a published Census count in Cleveland, TN. The largest are limited-service restaurants (101), full-service restaurants (69), and physician practices (57). Relative to population, used car dealers are the most over-represented: 14.4 per 100,000 residents against 7.4 nationally.
| Industry | Establishments | Employees | Employees per establishment |
|---|---|---|---|
| Limited-service restaurants | 101 | 2,362 | 23.4 |
| Full-service restaurants | 69 | 1,440 | 20.9 |
| Physician practices | 57 | 784 | 13.8 |
| Dental offices | 43 | 459 | 10.7 |
| Insurance agencies and brokerages | 37 | 157 | 4.2 |
| Child day care services | 36 | 282 | 7.8 |
| Plumbing, heating and air-conditioning contractors | 29 | 186 | 6.4 |
| Hotels and motels | 28 | 277 | 9.9 |
| Law offices | 25 | 126 | 5.0 |
| Pharmacies and drug stores | 23 | 377 | 16.4 |
| Electrical contractors | 23 | 135 | 5.9 |
| Residential remodelers | 23 | — | — |
| Landscaping services | 22 | 138 | 6.3 |
| Offices of real estate agents and brokers | 19 | 101 | 5.3 |
| Used car dealers | 19 | 109 | 5.7 |
| General automotive repair shops | 18 | 66 | 3.7 |
| Site preparation contractors | 16 | 143 | 8.9 |
| Temporary help services | 16 | 1,064 | 66.5 |
| Physical, occupational and speech therapy clinics | 15 | 76 | 5.1 |
| Supermarkets and grocery stores | 15 | 732 | 48.8 |
| Veterinary clinics | 14 | 156 | 11.1 |
| New single-family housing construction contractors | 14 | 40 | 2.9 |
| Automotive parts and accessories stores | 14 | 129 | 9.2 |
| Chiropractic offices | 13 | 56 | 4.3 |
| Home health care agencies | 13 | 366 | 28.2 |
Selected small-business industries (six-digit NAICS) covered by these guides. Source: Census County Business Patterns 2023.
Phone numbers in the Cleveland, TN area
The area's named cities and towns have 51 NANPA-assigned exchanges across 1 area code; 423 has the most (100%). Callata includes up to 3 local numbers, so a business serving several parts of the area can hold a number in each.
| Area code | Exchanges in named places | Share | Time zone |
|---|---|---|---|
| 423 | 51 | 100% | Eastern and Central |
Exchanges in rate centers matched to Census places in the area. Source: NANPA.
Local numbers by city
Pages for 2 cities and towns in the area list their area codes, prefixes and carriers.
| Place | Population (2024) | Area codes | Exchanges |
|---|---|---|---|
| Cleveland, TN | 50,232 | 423 | 33 |
| Benton, TN | 1,458 | 423 | 9 |
Phone costs for a typical Cleveland, TN business
The comparison below uses 19 users, the rounded average establishment size in Cleveland, TN. At list prices checked September 28, 2026, that is $474.05 a month on Ooma Office Pro and $570.00 on RingCentral RingEX Core. Callata comes to $379.00 a month for 19 users ($99 a month with 5 users included, then $20 per additional user), below both.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $379.00 | $4,548.00 |
| Quo (Starter) | $19.00 per user | $361.00 | $4,332.00 |
| Nextiva (Core) | $23.00 per user | $437.00 | $5,244.00 |
| Ooma (Office Pro) | $24.95 per user | $474.05 | $5,688.60 |
| Dialpad (Standard) | $27.00 per user | $513.00 | $6,156.00 |
| RingCentral (RingEX Core) | $30.00 per user | $570.00 | $6,840.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Callata in Cleveland, TN
Callata Office costs $99 per month for up to 5 people, and each additional user is $20 a month. That covers up to 3 local numbers, calling from a browser or your cell, transcribed voicemail, recorded calls with AI summaries, after-hours routing and E911 on each number.
Porting a number you already use in Cleveland, TN is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Frequently asked questions
What area codes serve Cleveland, TN?
423, by NANPA-assigned exchanges in the area's named places.
How many businesses are in the Cleveland, TN area?
2,312 establishments in 2023, according to Census County Business Patterns.
How much does a business phone system cost in Cleveland, TN?
Callata is $99 a month with 5 users included, then $20 per additional user; for a 19-person team that is $379.00 a month. The same team on Ooma Office Pro lists at $474.05 a month (checked September 28, 2026).