CallataGuidesJohnson City, TN business phone guide
Population, businesses by sector and industry, area codes and local numbers for the Johnson City, TN metro area.
- Population
- 215,0002024 est.
- Establishments
- 4,070CBP 2023
- Counties
- 3
- Area codes
- 1
About the Johnson City, TN metro area
The Johnson City, TN metro area covers 3 counties in Tennessee and had 215,000 residents in July 2024, up 3.7% since April 2020. The U.S. population grew 2.6% over the same period. Washington County, TN is the most populous, with 140,000 people. By population it ranks 222nd of the 925 metro and micropolitan areas and 260th by business establishments.
| County | Population (2024) |
|---|---|
| Washington County, TN | 139,642 |
| Carter County, TN | 57,434 |
| Unicoi County, TN | 17,872 |
Source: Census Vintage 2024 metropolitan and micropolitan area estimates.
Establishments and employment in Johnson City, TN
County Business Patterns counted 4,070 establishments in the area in 2023, employing 69,452 people in mid-March with $3.5 billion in annual payroll. That is an average of 17.1 employees per establishment. 46.8% of establishments with employees had fewer than five people. By establishment count, the largest sectors are retail trade (717), health care and social assistance (535), and other services (except public administration) (500).
| Sector (NAICS) | Establishments | Employees | Annual payroll |
|---|---|---|---|
| Retail Trade (44) | 717 | 11,101 | $369,477,000 |
| Health Care and Social Assistance (62) | 535 | 15,401 | $1,168,962,000 |
| Other Services (except Public Administration) (81) | 500 | 2,903 | $88,379,000 |
| Accommodation and Food Services (72) | 459 | 9,877 | $203,598,000 |
| Construction (23) | 355 | 2,794 | $158,335,000 |
| Finance and Insurance (52) | 288 | 2,938 | $165,957,000 |
| Professional, Scientific, and Technical Services (54) | 244 | 1,685 | $155,437,000 |
| Administrative and Support and Waste Management and Remediation Services (56) | 221 | 5,166 | $185,670,000 |
| Real Estate and Rental and Leasing (53) | 171 | 855 | $38,104,000 |
| Manufacturing (31) | 153 | 8,456 | $485,193,000 |
| Wholesale Trade (42) | 135 | 2,375 | $174,712,000 |
| Transportation and Warehousing (48) | 78 | 607 | $26,860,000 |
| Information (51) | 71 | 847 | $51,207,000 |
| Arts, Entertainment, and Recreation (71) | 62 | 499 | $13,669,000 |
| Educational Services (61) | 44 | 1,075 | $23,049,000 |
| Management of Companies and Enterprises (55) | 16 | 2,763 | $223,814,000 |
| Utilities (22) | 11 | 74 (high noise) | $6,123,000 |
| Agriculture, Forestry, Fishing and Hunting (11) | 4 | 7 | $161,000 |
| Mining, Quarrying, and Oil and Gas Extraction (21) | 3 | 29 | $1,980,000 |
Source: Census County Business Patterns 2023, two-digit NAICS sectors. Manufacturing, retail and transportation span several two-digit codes; CBP reports them under 31, 44 and 48.
How Johnson City, TN's businesses compare
Johnson City, TN has 18.9 business establishments per 1,000 residents, 23.0% below the U.S. figure of 24.6. Establishments average 17.1 employees against 16.7 nationally, and payroll per employee is $50,987 (25.4% below the U.S. $68,342). 46.8% of establishments with employees have fewer than five people (U.S.: 55.5%), while 6.1% have 50 or more. Most establishments are far smaller than the average suggests, so it pays to price a phone plan at the headcount you actually have rather than the average.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 1,905 | 46.8% | 55.5% |
| 5–9 employees | 890 | 21.9% | 17.5% |
| 10–19 employees | 625 | 15.4% | 12.5% |
| 20–49 employees | 402 | 9.9% | 9.1% |
| 50 or more employees | 248 | 6.1% | 5.4% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Small-business industries in Johnson City, TN
Of the 141 industries these guides cover, 116 have a published Census count in Johnson City, TN. The largest are limited-service restaurants (178), full-service restaurants (156), and physician practices (149). Relative to population, funeral homes and funeral services are the most over-represented: 8.8 per 100,000 residents against 4.5 nationally.
Selected small-business industries (six-digit NAICS) covered by these guides. Source: Census County Business Patterns 2023.
Phone numbers in the Johnson City, TN area
The area's named cities and towns have 92 NANPA-assigned exchanges across 1 area code; 423 has the most (100%). A local number in the code your customers know is the simplest signal that you are nearby; Callata's plan includes up to 3.
| Area code | Exchanges in named places | Share | Time zone |
|---|---|---|---|
| 423 | 92 | 100% | Eastern and Central |
Exchanges in rate centers matched to Census places in the area. Source: NANPA.
Local numbers by city
Pages for 4 cities and towns in the area list their area codes, prefixes and carriers.
| Place | Population (2024) | Area codes | Exchanges |
|---|---|---|---|
| Johnson City, TN | 73,635 | 423 | 67 |
| Elizabethton, TN | 14,461 | 423 | 13 |
| Jonesborough, TN | 6,746 | 423 | 4 |
| Erwin, TN | 6,020 | 423 | 8 |
Phone costs for a typical Johnson City, TN business
Per-seat phone plans multiply by headcount. For the rounded average establishment size in Johnson City, TN, 17 users on RingCentral RingEX Core come to $510.00 a month and on Ooma Office Pro $424.15, at month-to-month list prices checked September 28, 2026. On Callata the same 17 people cost $339.00 a month, less than either per-seat plan.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $339.00 | $4,068.00 |
| Quo (Starter) | $19.00 per user | $323.00 | $3,876.00 |
| Nextiva (Core) | $23.00 per user | $391.00 | $4,692.00 |
| Ooma (Office Pro) | $24.95 per user | $424.15 | $5,089.80 |
| Dialpad (Standard) | $27.00 per user | $459.00 | $5,508.00 |
| RingCentral (RingEX Core) | $30.00 per user | $510.00 | $6,120.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Callata in Johnson City, TN
Callata Office costs $99 per month for up to 5 people, and each additional user is $20 a month. That covers up to 3 local numbers, calling from a browser or your cell, transcribed voicemail, recorded calls with AI summaries, after-hours routing and E911 on each number.
If you already have a number in Johnson City, TN, porting it to Callata is free. Texting from a local number requires a one-time carrier registration (10DLC, $49), and the numbers available in any area code depend on carrier inventory when you choose them.
Optional AI agents (receptionist, sales, support or scheduler) can answer calls after hours or when nobody picks up, take messages, text, email and transfer to your team. They are billed from prepaid AI minutes at $0.25 per minute, identify themselves as AI, and may only place outbound calls to people who consented, between 8am and 9pm.
Frequently asked questions
What area codes serve Johnson City, TN?
423, by NANPA-assigned exchanges in the area's named places.
How many businesses are in the Johnson City, TN area?
4,070 establishments in 2023, according to Census County Business Patterns.
How much does a business phone system cost in Johnson City, TN?
Callata is $99 a month with 5 users included, then $20 per additional user; for a 17-person team that is $339.00 a month. The same team on Ooma Office Pro lists at $424.15 a month (checked September 28, 2026).