CallataGuidesBusiness phone system for supermarkets and grocery stores in Cleveland, TN
Supermarkets and grocery stores in the Cleveland, TN metro area: 15 establishments in 2023, the local area codes, and what phone service costs a 49-person team.
- Establishments
- 15CBP 2023
- Employees
- 732mid-March 2023
- Per 100k residents
- 11.4U.S. 18.5
- Rank
- 413th of 892areas by count
Supermarkets and grocery stores in Cleveland, TN by the numbers
The Census Bureau's 2023 County Business Patterns lists 15 establishments classified as Supermarkets and Other Grocery (except Convenience) Stores (NAICS 445110) in the Cleveland, TN metro area. Together they reported 732 mid-March employees and $18.6 million of payroll for the year. That ranks 413th of the 892 metro and micropolitan areas where Census published a count for this industry.
With 132,000 residents in the Census 2024 estimate, that is 11.4 supermarkets and grocery stores per 100,000 people, 38.7% below the national rate of 18.5. Establishments average 48.8 employees, 9.4% above the U.S. average of 44.6. Payroll per employee comes to $25,357, 15.0% below the national $29,817.
| Measure | Cleveland, TN | Tennessee | United States |
|---|---|---|---|
| Establishments | 15 | 1,077 | 62,947 |
| Mid-March employees | 732 (moderate noise) | 53,032 | 2,808,118 |
| Annual payroll | $18,561,000 (moderate noise) | $1,470,180,000 (moderate noise) | $83,729,007,000 |
| Employees per establishment | 48.8 | 49.2 | 44.6 |
| Payroll per employee | $25,357 | $27,723 | $29,817 |
| Establishments per 100,000 residents | 11.4 | 14.9 | 18.5 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
What supermarkets and grocery stores in Cleveland, TN use the phone for
Independent grocers take calls about stock, deli and bakery orders, and departments need calls routed to them. Holiday orders bring call peaks.
Typical inbound and outbound calls for supermarkets and grocery stores in Cleveland, TN:
- A customer calls to order a holiday platter from the deli.
- A customer calls about hours.
- A customer calls about a product in stock.
Calls after closing time
After-hours calls are mostly hours questions.
With business-hours routing, calls after closing can go to transcribed voicemail or an optional AI receptionist instead of ringing an empty room.
What a phone system costs a grocery store in Cleveland, TN
The average grocery store in Cleveland, TN has 48.8 employees, so a 49-person team is a reasonable benchmark. Priced per seat, 49 users would run $1,470.00 a month on RingCentral RingEX Core and $1,222.55 on Ooma Office Pro (month-to-month list prices, checked September 28, 2026). On Callata the same 49 people cost $979.00 a month, less than either per-seat plan.
The annual difference against RingCentral's monthly list price comes to $5,892. Some vendors discount annual contracts; the table shows month-to-month prices.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $979.00 | $11,748.00 |
| Quo (Starter) | $19.00 per user | $931.00 | $11,172.00 |
| Nextiva (Core) | $23.00 per user | $1,127.00 | $13,524.00 |
| Ooma (Office Pro) | $24.95 per user | $1,222.55 | $14,670.60 |
| Dialpad (Standard) | $27.00 per user | $1,323.00 | $15,876.00 |
| RingCentral (RingEX Core) | $30.00 per user | $1,470.00 | $17,640.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Which area code to use in Cleveland, TN
The exchanges in the area's named cities and towns are all in area code 423 (51 exchanges in NANPA's file). Callata's plan includes up to 3 local numbers; you can pick them in the area codes your customers recognize, subject to carrier inventory, or port the number you already have for free.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 423 | 51 | Eastern and Central | 1995 | 729 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
What supermarkets and grocery stores in Cleveland, TN get with Callata
Callata Office costs $99 per month for up to 5 people, and each additional user is $20 a month. That covers up to 3 local numbers, calling from a browser or your cell, transcribed voicemail, recorded calls with AI summaries, after-hours routing and E911 on each number.
If you already have a number in Cleveland, TN, porting it to Callata is free. Texting from a local number requires a one-time carrier registration (10DLC, $49), and the numbers available in any area code depend on carrier inventory when you choose them.
Optional AI agents (receptionist, sales, support or scheduler) can answer calls after hours or when nobody picks up, take messages, text, email and transfer to your team. They are billed from prepaid AI minutes at $0.25 per minute, identify themselves as AI, and may only place outbound calls to people who consented, between 8am and 9pm.
Frequently asked questions
How many supermarkets and grocery stores are there in Cleveland, TN?
Census County Business Patterns counted 15 supermarkets and grocery stores in the Cleveland, TN metro area in 2023. They employed 732 people in mid-March.
What does a business phone system cost for a 49-person grocery store?
At month-to-month list prices checked September 28, 2026, 49 users cost $1,470.00 a month on RingCentral RingEX Core and $1,222.55 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $979.00.
What area code should a grocery store in Cleveland, TN use?
Area code 423 has the most assigned exchanges among the area's named places. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a grocery store?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.