CallataGuidesBusiness phone system for title abstract and settlement offices in Massachusetts
74 title abstract and settlement offices operated in Massachusetts in 2023. Where they are, how big their teams are, and what phone service costs them.
- Establishments
- 74CBP 2023
- Employees
- 345mid-March 2023
- Per 100k residents
- 1.0U.S. 2.9
- State rank
- 33rd of 51by count
The title and settlement office industry in Massachusetts
Massachusetts had 74 title abstract and settlement offices in 2023, according to Census County Business Patterns (NAICS 541191, Title Abstract and Settlement Offices). They employed 345 people in mid-March and reported $31.1 million in annual payroll. That is the 33rd highest count among the 51 states and DC with published figures. Title abstract and settlement offices make up 0.04% of the 183,767 business establishments in the state.
Per 100,000 residents (2024 estimate) Massachusetts has 1.0 title abstract and settlement offices, 64.1% below the national rate of 2.9. The average establishment has 4.7 employees against 6.4 nationally. Payroll per employee is $90,194, 35.7% above the U.S. figure of $66,465.
| Measure | Massachusetts | United States |
|---|---|---|
| Establishments | 74 | 9,825 |
| Mid-March employees | 345 | 62,997 |
| Annual payroll | $31,117,000 | $4,187,093,000 |
| Employees per establishment | 4.7 | 6.4 |
| Payroll per employee | $90,194 | $66,465 |
| Establishments per 100,000 residents | 1.0 | 2.9 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Title abstract and settlement offices by metro area in Massachusetts
Census published title and settlement office counts for 5 metro or micropolitan areas that include part of Massachusetts. The largest is Boston, MA-NH, with 71 establishments (a multi-state area; its count covers every state it spans). Single-state metro and micropolitan areas account for 19% of the statewide total; the rest are outside any published area or in areas Census suppressed.
| Area | Establishments | Employees | Per 100k residents |
|---|---|---|---|
| Boston, MA-NH | 71 | 409 | 1.4 |
| Providence, RI-MA | 55 | 336 | 3.2 |
| Worcester, MA | 6 | 13 | 0.7 |
| Springfield, MA | 5 | 5 | 1.1 |
| Barnstable Town, MA | 3 | — | 1.3 |
Source: Census County Business Patterns 2023; population from Census Vintage 2024 estimates.
Team sizes at title abstract and settlement offices in Massachusetts
79.7% of Massachusetts's title abstract and settlement offices with employees had fewer than five people in March 2023, compared with 62.9% nationally. 86.5% had fewer than ten. At that size the phone is shared, so routing (who rings, when, and what happens after hours) matters more than the number of desk phones.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 59 | 79.7% | 62.9% |
| 5–9 employees | 5 | 6.8% | 21.7% |
| 10–19 employees | 5 | 6.8% | 9.9% |
| 20–49 employees | 5 | 6.8% | 4.4% |
| 50 or more employees | 0 | 0.0% | 1.1% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Calls a title and settlement office in Massachusetts has to catch
Title and escrow offices coordinate closings among buyers, sellers, agents and lenders, and nearly every party calls for status. Wire-fraud concerns also mean callers often phone to verify instructions. That holds for title abstract and settlement offices in Massachusetts as much as anywhere.
A few of the calls that come in to title abstract and settlement offices in Massachusetts:
- A lender calls about closing documents.
- A real estate agent calls to confirm a closing time.
- The office calls a buyer to schedule a signing.
Business texting for title abstract and settlement offices
Offices text closing reminders and document requests while avoiding sending wiring instructions by text.
Texting from a local number in Massachusetts requires carrier registration (10DLC), a one-time $49 fee on Callata.
Callata vs. per-seat pricing for title abstract and settlement offices in Massachusetts
Title abstract and settlement offices in Massachusetts average 4.7 employees, so the comparison uses a 5-person team. Priced per seat, 5 users would run $150.00 a month on RingCentral RingEX Core and $124.75 on Ooma Office Pro (month-to-month list prices, checked September 28, 2026). Callata comes to $99.00 a month for 5 users ($99 a month with 5 users included, then $20 per additional user), below both.
Over a year, that is $612 less than RingCentral for a title and settlement office in Massachusetts of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $99.00 | $1,188.00 |
| Quo (Starter) | $19.00 per user | $95.00 | $1,140.00 |
| Nextiva (Core) | $23.00 per user | $115.00 | $1,380.00 |
| Ooma (Office Pro) | $24.95 per user | $124.75 | $1,497.00 |
| Dialpad (Standard) | $27.00 per user | $135.00 | $1,620.00 |
| RingCentral (RingEX Core) | $30.00 per user | $150.00 | $1,800.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Area codes in Massachusetts
Massachusetts has 9 geographic area codes in service according to NANPA. Callata includes up to 3 local numbers, so a title and settlement office can hold a number in more than one of them.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 978 | 773 | Eastern | 1997 | 351 |
| 781 | 769 | Eastern | 1997 | 339 |
| 617 | 768 | Eastern | 1947 | 857 |
| 508 | 749 | Eastern | 1988 | 774 |
| 413 | 602 | Eastern | 1947 | none |
| 774 | 524 | Eastern | 2001 | 508 |
| 857 | 362 | Eastern | 2001 | 617 |
| 339 | 104 | Eastern | 2001 | 781 |
| 351 | 92 | Eastern | 2001 | 978 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
How Callata works for title abstract and settlement offices in Massachusetts
Callata Office costs $99 per month for up to 5 people, and each additional user is $20 a month. That covers up to 3 local numbers, calling from a browser or your cell, transcribed voicemail, recorded calls with AI summaries, after-hours routing and E911 on each number.
Porting a number you already use in Massachusetts is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Never send or change wiring instructions by text or voicemail; confirm them by calling a known number.
Frequently asked questions
How many title abstract and settlement offices are in Massachusetts?
74 in 2023, according to Census County Business Patterns. They employed 345 people in mid-March.
Which Massachusetts metro area has the most title abstract and settlement offices?
Boston, MA-NH, with 71 establishments in 2023.
What does a phone system cost a 5-person title and settlement office?
$150.00 a month on RingCentral RingEX Core or $124.75 on Ooma Office Pro at month-to-month list prices (checked September 28, 2026); $99.00 on Callata ($99 a month with 5 users included, then $20 per additional user).
Do I need to register to text customers from a Massachusetts number?
Yes. US carriers require business texting from local numbers to be registered (10DLC). On Callata the registration is a one-time $49 fee, and texting turns on once it is approved.