CallataGuidesBusiness phone system for tire dealers in Scranton, PA
Tire dealers in the Scranton--Wilkes-Barre, PA metro area: 64 establishments in 2023, the local area codes, and what phone service costs an 8-person team.
- Establishments
- 64CBP 2023
- Employees
- 509mid-March 2023
- Per 100k residents
- 11.1U.S. 6.0
- Rank
- 55th of 744areas by count
The tire shop market in Scranton, PA
County Business Patterns counts 64 tire dealers (NAICS 441320, Tire Dealers) in the Scranton--Wilkes-Barre, PA metro area for 2023. Together they reported 509 mid-March employees and $28.5 million of payroll for the year. That ranks 55th of the 744 metro and micropolitan areas where Census published a count for this industry.
With 574,000 residents in the Census 2024 estimate, that is 11.1 tire dealers per 100,000 people, 87.3% above the national rate of 6.0. Establishments average 8.0 employees, 5.4% below the U.S. average of 8.4. Payroll per employee comes to $56,029, 5.1% above the national $53,316.
| Measure | Scranton, PA | Pennsylvania | United States |
|---|---|---|---|
| Establishments | 64 | 700 | 20,250 |
| Mid-March employees | 509 (moderate noise) | 5,414 (moderate noise) | 170,169 |
| Annual payroll | $28,519,000 (moderate noise) | $282,950,000 | $9,072,745,000 |
| Employees per establishment | 8.0 | 7.7 | 8.4 |
| Payroll per employee | $56,029 | $52,263 | $53,316 |
| Establishments per 100,000 residents | 11.1 | 5.4 | 6.0 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Establishment size: tire dealers in Scranton, PA
Of the tire dealers in Scranton, PA that had employees in March 2023, 21.0% had fewer than five (the U.S. share is 31.2%). 71.0% had fewer than ten. For a business of a few people, phone coverage is a staffing question as much as a technology one: someone has to be free to pick up, or the call needs somewhere sensible to go.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 13 | 21.0% | 31.2% |
| 5–9 employees | 31 | 50.0% | 36.7% |
| 10–19 employees | 18 | 29.0% | 25.7% |
| 20–49 employees | not published | — | 6.0% |
| 50 or more employees | 0 | 0.0% | 0.3% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Calls a tire shop in Scranton, PA has to catch
Tire shops get calls about stock, prices and installation times, and drivers with a flat want help right away. Quick answers win the sale. That holds for tire dealers in Scranton, PA as much as anywhere.
Calls a tire shop in Scranton, PA might handle in a typical week include:
- A fleet calls about tire service.
- A customer calls to check whether a size is in stock.
- A driver calls with a flat tire.
Calls after closing time
After-hours calls are often about flats and next-day service.
Business-hours routing in Callata sends calls to voicemail, a teammate's cell or an AI agent once the day ends, and voicemails arrive transcribed with an urgency flag.
What a phone system costs a tire shop in Scranton, PA
The average tire shop in Scranton, PA has 8.0 employees, so an 8-person team is a reasonable benchmark. Priced per seat, 8 users would run $240.00 a month on RingCentral RingEX Core and $199.60 on Ooma Office Pro (month-to-month list prices, checked September 28, 2026). On Callata the same 8 people cost $159.00 a month, less than either per-seat plan.
The annual difference against RingCentral's monthly list price comes to $972. Some vendors discount annual contracts; the table shows month-to-month prices.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $159.00 | $1,908.00 |
| Quo (Starter) | $19.00 per user | $152.00 | $1,824.00 |
| Nextiva (Core) | $23.00 per user | $184.00 | $2,208.00 |
| Ooma (Office Pro) | $24.95 per user | $199.60 | $2,395.20 |
| Dialpad (Standard) | $27.00 per user | $216.00 | $2,592.00 |
| RingCentral (RingEX Core) | $30.00 per user | $240.00 | $2,880.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Which area code to use in Scranton, PA
NANPA records place the exchanges of the area's named cities and towns in 4 area codes. 570 has the most, with 254 of 342 exchanges (74%). Callata's plan includes up to 3 local numbers; you can pick them in the area codes your customers recognize, subject to carrier inventory, or port the number you already have for free.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 570 | 254 | Eastern | 1998 | 272 |
| 272 | 85 | Eastern | 2013 | 570 |
| 717 | 2 | Eastern | 1947 | 223 |
| 223 | 1 | Eastern | 2017 | 717 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
How Callata works for tire dealers
Callata Office costs $99 per month for up to 5 people, and each additional user is $20 a month. That covers up to 3 local numbers, calling from a browser or your cell, transcribed voicemail, recorded calls with AI summaries, after-hours routing and E911 on each number.
If you already have a number in Scranton, PA, porting it to Callata is free. Texting from a local number requires a one-time carrier registration (10DLC, $49), and the numbers available in any area code depend on carrier inventory when you choose them.
Optional AI agents (receptionist, sales, support or scheduler) can answer calls after hours or when nobody picks up, take messages, text, email and transfer to your team. They are billed from prepaid AI minutes at $0.25 per minute, identify themselves as AI, and may only place outbound calls to people who consented, between 8am and 9pm.
Frequently asked questions
How many tire dealers are there in Scranton, PA?
Census County Business Patterns counted 64 tire dealers in the Scranton--Wilkes-Barre, PA metro area in 2023. They employed 509 people in mid-March.
What does a business phone system cost for an 8-person tire shop?
At month-to-month list prices checked September 28, 2026, 8 users cost $240.00 a month on RingCentral RingEX Core and $199.60 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $159.00.
What area code should a tire shop in Scranton, PA use?
Area code 570 has the most assigned exchanges among the area's named places, followed by 272 and 717. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a tire shop?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.