CallataGuidesBusiness phone system for tax preparation services in Scranton, PA
Tax preparation services in the Scranton--Wilkes-Barre, PA metro area: 47 establishments in 2023, the local area codes, and what phone service costs a 5-person team.
- Establishments
- 47CBP 2023
- Employees
- 234mid-March 2023
- Per 100k residents
- 8.2U.S. 8.5
- Rank
- 95th of 715areas by count
Tax preparation services in Scranton, PA by the numbers
There were 47 tax preparation services in the Scranton--Wilkes-Barre, PA metro area in 2023, according to Census County Business Patterns (NAICS 541213, Tax Preparation Services). They employed 234 people in mid-March and paid $3,523,000 in annual payroll. By establishment count the area is 95th out of 715 areas with published figures for tax preparation services.
Measured against its 574,000 residents (2024 estimate), the area has 8.2 tax preparation services per 100,000 people; the U.S. rate is 8.5, so Scranton, PA is 3.2% below the national figure. The average establishment here has 5.0 employees, compared with 4.7 nationally. Payroll per employee comes to $15,056, 39.6% below the national $24,908.
| Measure | Scranton, PA | Pennsylvania | United States |
|---|---|---|---|
| Establishments | 47 | 910 | 28,762 |
| Mid-March employees | 234 (moderate noise) | 4,436 | 133,868 (moderate noise) |
| Annual payroll | $3,523,000 | $93,678,000 | $3,334,416,000 |
| Employees per establishment | 5.0 | 4.9 | 4.7 |
| Payroll per employee | $15,056 | $21,118 | $24,908 |
| Establishments per 100,000 residents | 8.2 | 7.0 | 8.5 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Establishment size: tax preparation services in Scranton, PA
Of the tax preparation services in Scranton, PA that had employees in March 2023, 46.8% had fewer than five (the U.S. share is 69.1%). 93.6% had fewer than ten. Small teams usually share the phone: the person who answers is often also serving a customer or doing the job, which is when calls get missed.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 22 | 46.8% | 69.1% |
| 5–9 employees | 22 | 46.8% | 20.9% |
| 10–19 employees | 3 | 6.4% | 7.3% |
| 20–49 employees | not published | — | 2.3% |
| 50 or more employees | 0 | 0.0% | 0.5% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Why the phone matters for tax preparation services in Scranton, PA
Tax preparers do much of their year's business in a few months, and a missed call in March is often a lost return. Seasonal staff need to share one business number without giving out personal phones. That holds for tax preparation services in Scranton, PA as much as anywhere.
Typical inbound and outbound calls for tax preparation services in Scranton, PA:
- A client calls to ask about the status of a refund.
- A new client calls to ask what documents to bring.
- A returning client calls to book an appointment.
Texting clients
Preparers text appointment confirmations and lists of documents to bring.
Texts sent from a local business number in Scranton, PA have to be registered with carriers first (10DLC); on Callata that is a one-time $49 fee, after which the whole team can text from the shared number.
Phone system pricing for a 5-person tax preparation office
The average tax preparation office in Scranton, PA has 5.0 employees, so a 5-person team is a reasonable benchmark. Per-seat business phone plans bill every one of those people. At month-to-month list prices checked September 28, 2026, 5 users on RingCentral RingEX Core cost $150.00 a month and 5 on Ooma Office Pro cost $124.75. Callata comes to $99.00 a month for 5 users ($99 a month with 5 users included, then $20 per additional user), below both.
Over a year, that is $612 less than RingCentral for a tax preparation office in Scranton, PA of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $99.00 | $1,188.00 |
| Quo (Starter) | $19.00 per user | $95.00 | $1,140.00 |
| Nextiva (Core) | $23.00 per user | $115.00 | $1,380.00 |
| Ooma (Office Pro) | $24.95 per user | $124.75 | $1,497.00 |
| Dialpad (Standard) | $27.00 per user | $135.00 | $1,620.00 |
| RingCentral (RingEX Core) | $30.00 per user | $150.00 | $1,800.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Getting a local number in Scranton, PA
NANPA records place the exchanges of the area's named cities and towns in 4 area codes. 570 has the most, with 254 of 342 exchanges (74%). A local number lets clients in Scranton, PA call without dialing out of area. Callata includes up to 3 local numbers, and which numbers are open in an area code depends on carrier inventory when you choose.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 570 | 254 | Eastern | 1998 | 272 |
| 272 | 85 | Eastern | 2013 | 570 |
| 717 | 2 | Eastern | 1947 | 223 |
| 223 | 1 | Eastern | 2017 | 717 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
How Callata works for tax preparation services
For $99 a month, Callata puts a team of up to 5 on one plan ($20 for each person after that): up to 3 local numbers, unlimited inbound calls, a pooled allowance of 1,500 outbound US and Canada minutes per user, browser and cell calling, voicemail transcription with urgency triage, recorded calls with AI summaries and business-hours routing, with E911 on every number.
Porting a number you already use in Scranton, PA is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Avoid sending Social Security numbers or full tax documents by text.
Frequently asked questions
How many tax preparation services are there in Scranton, PA?
Census County Business Patterns counted 47 tax preparation services in the Scranton--Wilkes-Barre, PA metro area in 2023. They employed 234 people in mid-March.
What does a business phone system cost for a 5-person tax preparation office?
At month-to-month list prices checked September 28, 2026, 5 users cost $150.00 a month on RingCentral RingEX Core and $124.75 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $99.00.
What area code should a tax preparation office in Scranton, PA use?
Area code 570 has the most assigned exchanges among the area's named places, followed by 272 and 717. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a tax preparation office?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute. Avoid sending Social Security numbers or full tax documents by text.