CallataGuidesBusiness phone system for roofing contractors in Springfield, MA
Roofing contractors in the Springfield, MA metro area: 29 establishments in 2023, the local area codes, and what phone service costs an 11-person team.
- Establishments
- 29CBP 2023
- Employees
- 309mid-March 2023
- Per 100k residents
- 6.2U.S. 7.5
- Rank
- 153rd of 661areas by count
How many roofing contractors are in Springfield, MA?
County Business Patterns counts 29 roofing contractors (NAICS 238160, Roofing Contractors) in the Springfield, MA metro area for 2023. They employed 309 people in mid-March and paid $29.5 million in annual payroll. By establishment count the area is 153rd out of 661 areas with published figures for roofing contractors.
Measured against its 464,000 residents (2024 estimate), the area has 6.2 roofing contractors per 100,000 people; the U.S. rate is 7.5, so Springfield, MA is 16.7% below the national figure. The average establishment here has 10.7 employees, compared with 8.4 nationally. Payroll per employee comes to $95,382, 35.2% above the national $70,552.
| Measure | Springfield, MA | Massachusetts | United States |
|---|---|---|---|
| Establishments | 29 | 433 | 25,519 |
| Mid-March employees | 309 | 3,259 | 215,242 |
| Annual payroll | $29,473,000 (moderate noise) | $304,463,000 | $15,185,724,000 |
| Employees per establishment | 10.7 | 7.5 | 8.4 |
| Payroll per employee | $95,382 | $93,422 | $70,552 |
| Establishments per 100,000 residents | 6.2 | 6.1 | 7.5 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Team sizes at roofing contractors in Springfield, MA
Of the roofing contractors in Springfield, MA that had employees in March 2023, 73.1% had fewer than five (the U.S. share is 65.3%). Small teams usually share the phone: the person who answers is often also serving a customer or doing the job, which is when calls get missed.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 19 | 73.1% | 65.3% |
| 5–9 employees | not published | — | 15.0% |
| 10–19 employees | 3 | 11.5% | 10.1% |
| 20–49 employees | 4 | 15.4% | 6.7% |
| 50 or more employees | 0 | 0.0% | 2.9% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
What roofing contractors in Springfield, MA use the phone for
Roofers see call surges after storms, when many homeowners call at once about leaks and damage. Capturing every call during those peaks determines how much work the company books.
Calls a roofing contractor in Springfield, MA might handle in a typical week include:
- The roofer calls a customer to schedule the crew.
- An insurance adjuster calls to meet at a property.
- A homeowner calls for a replacement estimate.
What roofing contractors text about
Roofers text estimate appointments, crew schedules and photos.
Because carriers require registration for business texting from local numbers, Callata files a 10DLC registration for a one-time $49; after approval, anyone on the team can reply from the business number.
Callata vs. per-seat pricing for roofing contractors in Springfield, MA
The average roofing contractor in Springfield, MA has 10.7 employees, so an 11-person team is a reasonable benchmark. Per-seat business phone plans bill every one of those people. At month-to-month list prices checked September 28, 2026, 11 users on RingCentral RingEX Core cost $330.00 a month and 11 on Ooma Office Pro cost $274.45. Callata comes to $219.00 a month for 11 users ($99 a month with 5 users included, then $20 per additional user), below both.
Over a year, that is $1,332 less than RingCentral for a roofing contractor in Springfield, MA of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $219.00 | $2,628.00 |
| Quo (Starter) | $19.00 per user | $209.00 | $2,508.00 |
| Nextiva (Core) | $23.00 per user | $253.00 | $3,036.00 |
| Ooma (Office Pro) | $24.95 per user | $274.45 | $3,293.40 |
| Dialpad (Standard) | $27.00 per user | $297.00 | $3,564.00 |
| RingCentral (RingEX Core) | $30.00 per user | $330.00 | $3,960.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Getting a local number in Springfield, MA
The exchanges in the area's named cities and towns are all in area code 413 (283 exchanges in NANPA's file). A local number lets homeowners in Springfield, MA call without dialing out of area. Callata includes up to 3 local numbers, and which numbers are open in an area code depends on carrier inventory when you choose.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 413 | 283 | Eastern | 1947 | none |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
What roofing contractors in Springfield, MA get with Callata
For $99 a month, Callata puts a team of up to 5 on one plan ($20 for each person after that): up to 3 local numbers, unlimited inbound calls, a pooled allowance of 1,500 outbound US and Canada minutes per user, browser and cell calling, voicemail transcription with urgency triage, recorded calls with AI summaries and business-hours routing, with E911 on every number.
Porting a number you already use in Springfield, MA is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Frequently asked questions
How many roofing contractors are there in Springfield, MA?
Census County Business Patterns counted 29 roofing contractors in the Springfield, MA metro area in 2023. They employed 309 people in mid-March.
What does a business phone system cost for an 11-person roofing contractor?
At month-to-month list prices checked September 28, 2026, 11 users cost $330.00 a month on RingCentral RingEX Core and $274.45 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $219.00.
What area code should a roofing contractor in Springfield, MA use?
Area code 413 has the most assigned exchanges among the area's named places. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a roofing contractor?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.