CallataGuidesBusiness phone system for offices of real estate agents and brokers in Springfield, MA
Offices of real estate agents and brokers in the Springfield, MA metro area: 89 establishments in 2023, the local area codes, and what phone service costs a 2-person team.
- Establishments
- 89CBP 2023
- Employees
- 200mid-March 2023
- Per 100k residents
- 19.2U.S. 48.2
- Rank
- 216th of 885areas by count
How many offices of real estate agents and brokers are in Springfield, MA?
There were 89 offices of real estate agents and brokers in the Springfield, MA metro area in 2023, according to Census County Business Patterns (NAICS 531210, Offices of Real Estate Agents and Brokers). They employed 200 people in mid-March and paid $11.0 million in annual payroll. By establishment count the area is 216th out of 885 areas with published figures for offices of real estate agents and brokers.
Measured against its 464,000 residents (2024 estimate), the area has 19.2 offices of real estate agents and brokers per 100,000 people; the U.S. rate is 48.2, so Springfield, MA is 60.2% below the national figure. The average establishment here has 2.2 employees, compared with 2.4 nationally. Payroll per employee comes to $54,845, 30.7% below the national $79,090.
| Measure | Springfield, MA | Massachusetts | United States |
|---|---|---|---|
| Establishments | 89 | 2,359 | 163,894 |
| Mid-March employees | 200 | 7,461 | 395,264 |
| Annual payroll | $10,969,000 | $715,343,000 | $31,261,611,000 |
| Employees per establishment | 2.2 | 3.2 | 2.4 |
| Payroll per employee | $54,845 | $95,878 | $79,090 |
| Establishments per 100,000 residents | 19.2 | 33.1 | 48.2 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Team sizes at offices of real estate agents and brokers in Springfield, MA
Of the offices of real estate agents and brokers in Springfield, MA that had employees in March 2023, 92.0% had fewer than five (the U.S. share is 92.2%). 100.0% had fewer than ten. Small teams usually share the phone: the person who answers is often also serving a customer or doing the job, which is when calls get missed.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 80 | 92.0% | 92.2% |
| 5–9 employees | 7 | 8.0% | 4.9% |
| 10–19 employees | not published | — | 1.7% |
| 20–49 employees | not published | — | 0.8% |
| 50 or more employees | 0 | 0.0% | 0.4% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Calls a real estate office in Springfield, MA has to catch
Real estate agents work on their cell phones from showings and open houses, and a missed call from a buyer can go to another agent. A business number that rings their cell, and that stays with the brokerage, keeps leads in one place. That holds for offices of real estate agents and brokers in Springfield, MA as much as anywhere.
A few of the calls that come in to offices of real estate agents and brokers in Springfield, MA:
- A lender calls about a buyer's financing.
- Another agent calls to schedule a showing.
- The agent calls a buyer back after an open house.
Business texting for offices of real estate agents and brokers
Agents text showing confirmations, offer updates and listing links.
Because carriers require registration for business texting from local numbers, Callata files a 10DLC registration for a one-time $49; after approval, anyone on the team can reply from the business number.
Phone system pricing for a 2-person real estate office
The average real estate office in Springfield, MA has 2.2 employees, so a 2-person team is a reasonable benchmark. Priced per seat, 2 users would run $60.00 a month on RingCentral RingEX Core and $49.90 on Ooma Office Pro (month-to-month list prices, checked September 28, 2026). Callata costs $99.00 a month ($99 a month with 5 users included, then $20 per additional user), so at this team size both per-seat plans are cheaper; Callata drops below them from 4 users.
At this team size the per-seat plans cost less than Callata's $99 base price, which already covers 5 users; Callata becomes the lower price from 4 users.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $99.00 | $1,188.00 |
| Quo (Starter) | $19.00 per user | $38.00 | $456.00 |
| Nextiva (Core) | $23.00 per user | $46.00 | $552.00 |
| Ooma (Office Pro) | $24.95 per user | $49.90 | $598.80 |
| Dialpad (Standard) | $27.00 per user | $54.00 | $648.00 |
| RingCentral (RingEX Core) | $30.00 per user | $60.00 | $720.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Getting a local number in Springfield, MA
The exchanges in the area's named cities and towns are all in area code 413 (283 exchanges in NANPA's file). A local number lets buyers and sellers in Springfield, MA call without dialing out of area. Callata includes up to 3 local numbers, and which numbers are open in an area code depends on carrier inventory when you choose.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 413 | 283 | Eastern | 1947 | none |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
What offices of real estate agents and brokers in Springfield, MA get with Callata
For $99 a month, Callata puts a team of up to 5 on one plan ($20 for each person after that): up to 3 local numbers, unlimited inbound calls, a pooled allowance of 1,500 outbound US and Canada minutes per user, browser and cell calling, voicemail transcription with urgency triage, recorded calls with AI summaries and business-hours routing, with E911 on every number.
Porting a number you already use in Springfield, MA is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Marketing calls and texts to prospects require consent, and numbers on do-not-call lists must be respected.
Frequently asked questions
How many offices of real estate agents and brokers are there in Springfield, MA?
Census County Business Patterns counted 89 offices of real estate agents and brokers in the Springfield, MA metro area in 2023. They employed 200 people in mid-March.
What does a business phone system cost for a 2-person real estate office?
At month-to-month list prices checked September 28, 2026, 2 users cost $60.00 a month on RingCentral RingEX Core and $49.90 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $99.00.
What area code should a real estate office in Springfield, MA use?
Area code 413 has the most assigned exchanges among the area's named places. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a real estate office?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute. Marketing calls and texts to prospects require consent, and numbers on do-not-call lists must be respected.