Business phone system for pharmacies and drug stores in Ohio

How many pharmacies and drug stores operate in Ohio

Ohio had 1,285 pharmacies and drug stores in 2023, according to Census County Business Patterns (NAICS 446110, Pharmacies and Drug Stores). They employed 24,356 people in mid-March and reported $993.7 million in annual payroll. That is the 11th highest count among the 51 states and DC with published figures. Pharmacies and drug stores make up 0.50% of the 255,049 business establishments in the state.

Per 100,000 residents (2024 estimate) Ohio has 10.8 pharmacies and drug stores, 12.0% below the national rate of 12.3. The average establishment has 19.0 employees against 16.5 nationally. Payroll per employee is $40,799, 8.3% below the U.S. figure of $44,477.

Pharmacies and drug stores by metro area in Ohio

Census published pharmacy counts for 43 metro or micropolitan areas that include part of Ohio. The largest is Cleveland, OH, with 253 establishments. Single-state metro and micropolitan areas account for 81% of the statewide total; the rest are outside any published area or in areas Census suppressed.

Team sizes at pharmacies and drug stores in Ohio

8.5% of Ohio's pharmacies and drug stores with employees had fewer than five people in March 2023, compared with 18.4% nationally. 28.9% had fewer than ten. At that size the phone is shared, so routing (who rings, when, and what happens after hours) matters more than the number of desk phones.

Calls a pharmacy in Ohio has to catch

Independent pharmacies take refill requests, prescriber calls and insurance questions throughout the day, often while pharmacists are filling prescriptions. Sorting calls by purpose keeps prescribers and patients from waiting in the same queue. That holds for pharmacies and drug stores in Ohio as much as anywhere.

A few of the calls that come in to pharmacies and drug stores in Ohio:

• A customer calls to request a refill.
• The pharmacy calls a prescriber for a refill authorization.
• A customer calls to ask whether a prescription is ready.

Business texting for pharmacies and drug stores

Independent pharmacies text customers when a prescription is ready for pickup and when a refill needs attention.

Texting from a local number in Ohio requires carrier registration (10DLC), a one-time $49 fee on Callata.

Phone system pricing for a 19-person pharmacy

Pharmacies and drug stores in Ohio average 19.0 employees, so the comparison uses a 19-person team. On a per-user plan that headcount sets the bill: $474.05 a month on Ooma Office Pro or $570.00 on RingCentral RingEX Core at list price (checked September 28, 2026). Callata comes to $379.00 a month for 19 users ($99 a month with 5 users included, then $20 per additional user), below both.

Over a year, that is $2,292 less than RingCentral for a pharmacy in Ohio of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.

Area codes in Ohio

Ohio has 15 geographic area codes in service according to NANPA. Callata includes up to 3 local numbers, so a pharmacy can hold a number in more than one of them.

How Callata works for pharmacies and drug stores in Ohio

For $99 a month, Callata puts a team of up to 5 on one plan ($20 for each person after that): up to 3 local numbers, unlimited inbound calls, a pooled allowance of 1,500 outbound US and Canada minutes per user, browser and cell calling, voicemail transcription with urgency triage, recorded calls with AI summaries and business-hours routing, with E911 on every number.

Porting a number you already use in Ohio is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.

AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.

Practices that handle protected health information should review their own privacy obligations before recording calls, enabling AI summaries or texting appointment details, and keep clinical conversations out of text messages unless their policies allow it.