CallataGuidesBusiness phone system for pharmacies and drug stores in Elkhart, IN
Pharmacies and drug stores in the Elkhart-Goshen, IN metro area: 25 establishments in 2023, the local area codes, and what phone service costs a 16-person team.
- Establishments
- 25CBP 2023
- Employees
- 407mid-March 2023
- Per 100k residents
- 12.1U.S. 12.3
- Rank
- 217th of 840areas by count
The pharmacy market in Elkhart, IN
The Census Bureau's 2023 County Business Patterns lists 25 establishments classified as Pharmacies and Drug Stores (NAICS 446110) in the Elkhart-Goshen, IN metro area. They employed 407 people in mid-March and paid $18.1 million in annual payroll. By establishment count the area is 217th out of 840 areas with published figures for pharmacies and drug stores.
Measured against its 207,000 residents (2024 estimate), the area has 12.1 pharmacies and drug stores per 100,000 people; the U.S. rate is 12.3, so Elkhart, IN is in line with the national figure. The average establishment here has 16.3 employees, compared with 16.5 nationally. Payroll per employee comes to $44,376, in line with the national $44,477.
| Measure | Elkhart, IN | Indiana | United States |
|---|---|---|---|
| Establishments | 25 | 730 | 41,792 |
| Mid-March employees | 407 | 15,074 | 691,152 |
| Annual payroll | $18,061,000 | $679,771,000 (moderate noise) | $30,740,561,000 |
| Employees per establishment | 16.3 | 20.6 | 16.5 |
| Payroll per employee | $44,376 | $45,096 | $44,477 |
| Establishments per 100,000 residents | 12.1 | 10.5 | 12.3 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Team sizes at pharmacies and drug stores in Elkhart, IN
Of the pharmacies and drug stores in Elkhart, IN that had employees in March 2023, 17.4% had fewer than five (the U.S. share is 18.4%). 34.8% had fewer than ten. For a business of a few people, phone coverage is a staffing question as much as a technology one: someone has to be free to pick up, or the call needs somewhere sensible to go.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 4 | 17.4% | 18.4% |
| 5–9 employees | 4 | 17.4% | 20.3% |
| 10–19 employees | not published | — | 16.4% |
| 20–49 employees | 15 | 65.2% | 43.4% |
| 50 or more employees | 0 | 0.0% | 1.6% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Why the phone matters for pharmacies and drug stores in Elkhart, IN
Independent pharmacies take refill requests, prescriber calls and insurance questions throughout the day, often while pharmacists are filling prescriptions. Sorting calls by purpose keeps prescribers and patients from waiting in the same queue. That holds for pharmacies and drug stores in Elkhart, IN as much as anywhere.
Typical inbound and outbound calls for pharmacies and drug stores in Elkhart, IN:
- A customer calls to ask whether a prescription is ready.
- A customer calls to request a refill.
- A prescriber's office calls to clarify a prescription.
Texting customers
Independent pharmacies text customers when a prescription is ready for pickup and when a refill needs attention.
Because carriers require registration for business texting from local numbers, Callata files a 10DLC registration for a one-time $49; after approval, anyone on the team can reply from the business number.
What a phone system costs a pharmacy in Elkhart, IN
The average pharmacy in Elkhart, IN has 16.3 employees, so a 16-person team is a reasonable benchmark. Per-seat business phone plans bill every one of those people. At month-to-month list prices checked September 28, 2026, 16 users on RingCentral RingEX Core cost $480.00 a month and 16 on Ooma Office Pro cost $399.20. Callata comes to $319.00 a month for 16 users ($99 a month with 5 users included, then $20 per additional user), below both.
Over a year, that is $1,932 less than RingCentral for a pharmacy in Elkhart, IN of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $319.00 | $3,828.00 |
| Quo (Starter) | $19.00 per user | $304.00 | $3,648.00 |
| Nextiva (Core) | $23.00 per user | $368.00 | $4,416.00 |
| Ooma (Office Pro) | $24.95 per user | $399.20 | $4,790.40 |
| Dialpad (Standard) | $27.00 per user | $432.00 | $5,184.00 |
| RingCentral (RingEX Core) | $30.00 per user | $480.00 | $5,760.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Which area code to use in Elkhart, IN
The exchanges in the area's named cities and towns are all in area code 574 (88 exchanges in NANPA's file). A local number lets customers in Elkhart, IN call without dialing out of area. Callata includes up to 3 local numbers, and which numbers are open in an area code depends on carrier inventory when you choose.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 574 | 88 | Eastern and Central | 2002 | none |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
Setting up Callata for a pharmacy in Elkhart, IN
Callata is a business phone system priced at $99 a month with 5 users included, then $20 per additional user. Callata Office includes up to 3 local business numbers, unlimited inbound calling, 1,500 pooled outbound US and Canada minutes per user each month, a browser softphone that can also ring your cell, voicemail with transcription, call recording with AI summaries, business-hours routing and E911 on every number.
Porting a number you already use in Elkhart, IN is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Practices that handle protected health information should review their own privacy obligations before recording calls, enabling AI summaries or texting appointment details, and keep clinical conversations out of text messages unless their policies allow it.
Frequently asked questions
How many pharmacies and drug stores are there in Elkhart, IN?
Census County Business Patterns counted 25 pharmacies and drug stores in the Elkhart-Goshen, IN metro area in 2023. They employed 407 people in mid-March.
What does a business phone system cost for a 16-person pharmacy?
At month-to-month list prices checked September 28, 2026, 16 users cost $480.00 a month on RingCentral RingEX Core and $399.20 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $319.00.
What area code should a pharmacy in Elkhart, IN use?
Area code 574 has the most assigned exchanges among the area's named places. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a pharmacy?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute. Practices that handle protected health information should review their own privacy obligations before recording calls, enabling AI summaries or texting appointment details, and keep clinical conversations out of text messages unless their policies allow it.