CallataGuidesBusiness phone system for painting and wall covering contractors in Springfield, MA
Painting and wall covering contractors in the Springfield, MA metro area: 42 establishments in 2023, the local area codes, and what phone service costs a 3-person team.
- Establishments
- 42CBP 2023
- Employees
- 144mid-March 2023
- Per 100k residents
- 9.0U.S. 11.3
- Rank
- 154th of 660areas by count
Painting and wall covering contractors in Springfield, MA by the numbers
The Census Bureau's 2023 County Business Patterns lists 42 establishments classified as Painting and Wall Covering Contractors (NAICS 238320) in the Springfield, MA metro area. They employed 144 people in mid-March and paid $6,821,000 in annual payroll. By establishment count the area is 154th out of 660 areas with published figures for painting and wall covering contractors.
Measured against its 464,000 residents (2024 estimate), the area has 9.0 painting and wall covering contractors per 100,000 people; the U.S. rate is 11.3, so Springfield, MA is 19.6% below the national figure. The average establishment here has 3.4 employees, compared with 5.4 nationally. Payroll per employee comes to $47,368, 14.1% below the national $55,165.
| Measure | Springfield, MA | Massachusetts | United States |
|---|---|---|---|
| Establishments | 42 | 1,068 | 38,280 |
| Mid-March employees | 144 | 4,031 | 208,201 |
| Annual payroll | $6,821,000 | $268,327,000 | $11,485,346,000 |
| Employees per establishment | 3.4 | 3.8 | 5.4 |
| Payroll per employee | $47,368 | $66,566 | $55,165 |
| Establishments per 100,000 residents | 9.0 | 15.0 | 11.3 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
How big painting and wall covering contractors in Springfield, MA are
Of the painting and wall covering contractors in Springfield, MA that had employees in March 2023, 82.5% had fewer than five (the U.S. share is 75.1%). 100.0% had fewer than ten. When a business has only a few people, whoever is free answers the phone, and calls that arrive while everyone is busy go to voicemail unless they are routed somewhere else.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 33 | 82.5% | 75.1% |
| 5–9 employees | 7 | 17.5% | 13.7% |
| 10–19 employees | not published | — | 6.6% |
| 20–49 employees | not published | — | 3.4% |
| 50 or more employees | 0 | 0.0% | 1.2% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Calls a painting contractor in Springfield, MA has to catch
Painting contractors book work through estimate calls, and crews are often on ladders when the phone rings. Fast callbacks help win estimates before a competitor does.
A few of the calls that come in to painting and wall covering contractors in Springfield, MA:
- A customer calls to change colors.
- The contractor calls a customer to confirm the start date.
- A property manager calls about repainting a vacant unit.
What painting and wall covering contractors text about
Painters text estimate confirmations, start dates and color approvals.
Team texting on Callata runs from your business number, so replies come from the practice or shop rather than someone's personal phone. It turns on after the one-time $49 carrier registration (10DLC) is approved.
Phone system pricing for a 3-person painting contractor
The average painting contractor in Springfield, MA has 3.4 employees, so a 3-person team is a reasonable benchmark. Per-seat business phone plans bill every one of those people. At month-to-month list prices checked September 28, 2026, 3 users on RingCentral RingEX Core cost $90.00 a month and 3 on Ooma Office Pro cost $74.85. Callata costs $99.00 a month ($99 a month with 5 users included, then $20 per additional user), so at this team size both per-seat plans are cheaper; Callata drops below them from 4 users.
At this team size the per-seat plans cost less than Callata's $99 base price, which already covers 5 users; Callata becomes the lower price from 4 users.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $99.00 | $1,188.00 |
| Quo (Starter) | $19.00 per user | $57.00 | $684.00 |
| Nextiva (Core) | $23.00 per user | $69.00 | $828.00 |
| Ooma (Office Pro) | $24.95 per user | $74.85 | $898.20 |
| Dialpad (Standard) | $27.00 per user | $81.00 | $972.00 |
| RingCentral (RingEX Core) | $30.00 per user | $90.00 | $1,080.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Getting a local number in Springfield, MA
The exchanges in the area's named cities and towns are all in area code 413 (283 exchanges in NANPA's file). A local number lets customers in Springfield, MA call without dialing out of area. Callata includes up to 3 local numbers, and which numbers are open in an area code depends on carrier inventory when you choose.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 413 | 283 | Eastern | 1947 | none |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
What painting and wall covering contractors in Springfield, MA get with Callata
Callata is a business phone system priced at $99 a month with 5 users included, then $20 per additional user. Callata Office includes up to 3 local business numbers, unlimited inbound calling, 1,500 pooled outbound US and Canada minutes per user each month, a browser softphone that can also ring your cell, voicemail with transcription, call recording with AI summaries, business-hours routing and E911 on every number.
Porting a number you already use in Springfield, MA is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Frequently asked questions
How many painting and wall covering contractors are there in Springfield, MA?
Census County Business Patterns counted 42 painting and wall covering contractors in the Springfield, MA metro area in 2023. They employed 144 people in mid-March.
What does a business phone system cost for a 3-person painting contractor?
At month-to-month list prices checked September 28, 2026, 3 users cost $90.00 a month on RingCentral RingEX Core and $74.85 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $99.00.
What area code should a painting contractor in Springfield, MA use?
Area code 413 has the most assigned exchanges among the area's named places. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a painting contractor?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.