Business phone system for nursing care facilities in Virginia

Nursing care facilities in Virginia by the numbers

County Business Patterns counts 354 establishments in Virginia classified as Nursing Care Facilities (Skilled Nursing Facilities) (NAICS 623110) for 2023. They employed 28,148 people in mid-March and reported $1.3 billion in annual payroll. That is the 18th highest count among the 51 states and DC with published figures. Nursing care facilities make up 0.17% of the 210,842 business establishments in the state.

Per 100,000 residents (2024 estimate) Virginia has 4.0 nursing care facilities, 24.6% below the national rate of 5.3. The average establishment has 79.5 employees against 78.7 nationally. Payroll per employee is $46,363, 4.2% above the U.S. figure of $44,479.

Where nursing care facilities in Virginia are concentrated

Census published nursing care facility counts for 14 metro or micropolitan areas that include part of Virginia. The largest is Washington, DC-VA-MD-WV, with 207 establishments (a multi-state area; its count covers every state it spans). Single-state metro and micropolitan areas account for 40% of the statewide total; the rest are outside any published area or in areas Census suppressed.

Team sizes at nursing care facilities in Virginia

11.6% of Virginia's nursing care facilities with employees had fewer than five people in March 2023, compared with 12.9% nationally. 16.1% had fewer than ten. At that size the phone is shared, so routing (who rings, when, and what happens after hours) matters more than the number of desk phones.

Calls a nursing care facility in Virginia has to catch

Skilled nursing facilities field admission inquiries, family calls and calls from hospitals and physicians, and each needs to reach a different department. Reliable routing keeps admission calls from waiting behind routine questions. That holds for nursing care facilities in Virginia as much as anywhere.

A few of the calls that come in to nursing care facilities in Virginia:

• A family member calls for an update on a resident.
• A family calls to schedule a care conference.
• A hospital discharge planner calls about an admission.

What nursing care facilities text about

Facilities text visiting updates and care-conference reminders to families.

Texting from a local number in Virginia requires carrier registration (10DLC), a one-time $49 fee on Callata.

What a phone system costs a nursing care facility in Virginia

Nursing care facilities in Virginia average 79.5 employees, so the comparison uses an 80-person team. Per-seat business phone plans bill every one of those people. At month-to-month list prices checked September 28, 2026, 80 users on RingCentral RingEX Core cost $2,400.00 a month and 80 on Ooma Office Pro cost $1,996.00. Callata comes to $1,599.00 a month for 80 users ($99 a month with 5 users included, then $20 per additional user), below both.

Over a year, that is $9,612 less than RingCentral for a nursing care facility in Virginia of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.

Area codes in Virginia

Virginia has 10 geographic area codes in service according to NANPA. Callata includes up to 3 local numbers, so a nursing care facility can hold a number in more than one of them.

How Callata works for nursing care facilities in Virginia

For $99 a month, Callata puts a team of up to 5 on one plan ($20 for each person after that): up to 3 local numbers, unlimited inbound calls, a pooled allowance of 1,500 outbound US and Canada minutes per user, browser and cell calling, voicemail transcription with urgency triage, recorded calls with AI summaries and business-hours routing, with E911 on every number.

Porting a number you already use in Virginia is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.

AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.

Practices that handle protected health information should review their own privacy obligations before recording calls, enabling AI summaries or texting appointment details, and keep clinical conversations out of text messages unless their policies allow it.