CallataGuidesBusiness phone system for nursing care facilities in Scranton, PA
Nursing care facilities in the Scranton--Wilkes-Barre, PA metro area: 52 establishments in 2023, the local area codes, and what phone service costs an 82-person team.
- Establishments
- 52CBP 2023
- Employees
- 4,240mid-March 2023
- Per 100k residents
- 9.1U.S. 5.3
- Rank
- 54th of 732areas by count
The nursing care facility market in Scranton, PA
The Census Bureau's 2023 County Business Patterns lists 52 establishments classified as Nursing Care Facilities (Skilled Nursing Facilities) (NAICS 623110) in the Scranton--Wilkes-Barre, PA metro area. Together they reported 4,240 mid-March employees and $188.4 million of payroll for the year. That ranks 54th of the 732 metro and micropolitan areas where Census published a count for this industry.
With 574,000 residents in the Census 2024 estimate, that is 9.1 nursing care facilities per 100,000 people, 70.0% above the national rate of 5.3. Establishments average 81.5 employees, 3.6% above the U.S. average of 78.7. Payroll per employee comes to $44,438, in line with the national $44,479.
| Measure | Scranton, PA | Pennsylvania | United States |
|---|---|---|---|
| Establishments | 52 | 648 | 18,126 |
| Mid-March employees | 4,240 | 59,380 | 1,426,754 |
| Annual payroll | $188,415,000 | $2,542,489,000 | $63,460,785,000 |
| Employees per establishment | 81.5 | 91.6 | 78.7 |
| Payroll per employee | $44,438 | $42,817 | $44,479 |
| Establishments per 100,000 residents | 9.1 | 5.0 | 5.3 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Establishment size: nursing care facilities in Scranton, PA
Of the nursing care facilities in Scranton, PA that had employees in March 2023, 14.6% had fewer than five (the U.S. share is 12.9%). For a business of a few people, phone coverage is a staffing question as much as a technology one: someone has to be free to pick up, or the call needs somewhere sensible to go.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 7 | 14.6% | 12.9% |
| 5–9 employees | not published | — | 4.0% |
| 10–19 employees | not published | — | 5.2% |
| 20–49 employees | 7 | 14.6% | 14.3% |
| 50 or more employees | 34 | 70.8% | 63.5% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
What nursing care facilities in Scranton, PA use the phone for
Skilled nursing facilities field admission inquiries, family calls and calls from hospitals and physicians, and each needs to reach a different department. Reliable routing keeps admission calls from waiting behind routine questions.
Typical inbound and outbound calls for nursing care facilities in Scranton, PA:
- A pharmacy calls to confirm medication orders.
- A family member calls for an update on a resident.
- A hospital discharge planner calls about an admission.
When nobody can pick up
Facilities run around the clock, so after-hours calls need to reach the nursing station or a supervisor rather than a voicemail box.
With business-hours routing, calls after closing can go to transcribed voicemail or an optional AI receptionist instead of ringing an empty room.
What a phone system costs a nursing care facility in Scranton, PA
The average nursing care facility in Scranton, PA has 81.5 employees, so an 82-person team is a reasonable benchmark. On a per-user plan that headcount sets the bill: $2,045.90 a month on Ooma Office Pro or $2,460.00 on RingCentral RingEX Core at list price (checked September 28, 2026). On Callata the same 82 people cost $1,639.00 a month, less than either per-seat plan.
The annual difference against RingCentral's monthly list price comes to $9,852. Some vendors discount annual contracts; the table shows month-to-month prices.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $1,639.00 | $19,668.00 |
| Quo (Starter) | $19.00 per user | $1,558.00 | $18,696.00 |
| Nextiva (Core) | $23.00 per user | $1,886.00 | $22,632.00 |
| Ooma (Office Pro) | $24.95 per user | $2,045.90 | $24,550.80 |
| Dialpad (Standard) | $27.00 per user | $2,214.00 | $26,568.00 |
| RingCentral (RingEX Core) | $30.00 per user | $2,460.00 | $29,520.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Which area code to use in Scranton, PA
NANPA records place the exchanges of the area's named cities and towns in 4 area codes. 570 has the most, with 254 of 342 exchanges (74%). Callata's plan includes up to 3 local numbers; you can pick them in the area codes your residents and families recognize, subject to carrier inventory, or port the number you already have for free.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 570 | 254 | Eastern | 1998 | 272 |
| 272 | 85 | Eastern | 2013 | 570 |
| 717 | 2 | Eastern | 1947 | 223 |
| 223 | 1 | Eastern | 2017 | 717 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
How Callata works for nursing care facilities
Callata Office costs $99 per month for up to 5 people, and each additional user is $20 a month. That covers up to 3 local numbers, calling from a browser or your cell, transcribed voicemail, recorded calls with AI summaries, after-hours routing and E911 on each number.
If you already have a number in Scranton, PA, porting it to Callata is free. Texting from a local number requires a one-time carrier registration (10DLC, $49), and the numbers available in any area code depend on carrier inventory when you choose them.
Optional AI agents (receptionist, sales, support or scheduler) can answer calls after hours or when nobody picks up, take messages, text, email and transfer to your team. They are billed from prepaid AI minutes at $0.25 per minute, identify themselves as AI, and may only place outbound calls to people who consented, between 8am and 9pm.
Practices that handle protected health information should review their own privacy obligations before recording calls, enabling AI summaries or texting appointment details, and keep clinical conversations out of text messages unless their policies allow it.
Frequently asked questions
How many nursing care facilities are there in Scranton, PA?
Census County Business Patterns counted 52 nursing care facilities in the Scranton--Wilkes-Barre, PA metro area in 2023. They employed 4,240 people in mid-March.
What does a business phone system cost for an 82-person nursing care facility?
At month-to-month list prices checked September 28, 2026, 82 users cost $2,460.00 a month on RingCentral RingEX Core and $2,045.90 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $1,639.00.
What area code should a nursing care facility in Scranton, PA use?
Area code 570 has the most assigned exchanges among the area's named places, followed by 272 and 717. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a nursing care facility?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute. Practices that handle protected health information should review their own privacy obligations before recording calls, enabling AI summaries or texting appointment details, and keep clinical conversations out of text messages unless their policies allow it.