CallataGuidesBusiness phone system for agencies providing services for the elderly and persons with disabilities in Springfield, MA
Agencies providing services for the elderly and persons with disabilities in the Springfield, MA metro area: 50 establishments in 2023, the local area codes, and what phone service costs a 48-person team.
- Establishments
- 50CBP 2023
- Employees
- 2,408mid-March 2023
- Per 100k residents
- 10.8U.S. 11.8
- Rank
- 120th of 784areas by count
Agencies providing services for the elderly and persons with disabilities in Springfield, MA by the numbers
The Census Bureau's 2023 County Business Patterns lists 50 establishments classified as Services for the Elderly and Persons with Disabilities (NAICS 624120) in the Springfield, MA metro area. They employed 2,408 people in mid-March and paid $84.4 million in annual payroll. By establishment count the area is 120th out of 784 areas with published figures for agencies providing services for the elderly and persons with disabilities.
Measured against its 464,000 residents (2024 estimate), the area has 10.8 agencies providing services for the elderly and persons with disabilities per 100,000 people; the U.S. rate is 11.8, so Springfield, MA is 9.0% below the national figure. The average establishment here has 48.2 employees, compared with 37.9 nationally. Payroll per employee comes to $35,039, 20.4% above the national $29,098.
| Measure | Springfield, MA | Massachusetts | United States |
|---|---|---|---|
| Establishments | 50 | 846 | 40,265 |
| Mid-March employees | 2,408 | 32,044 | 1,527,355 |
| Annual payroll | $84,373,000 | $1,251,247,000 | $44,442,733,000 |
| Employees per establishment | 48.2 | 37.9 | 37.9 |
| Payroll per employee | $35,039 | $39,048 | $29,098 |
| Establishments per 100,000 residents | 10.8 | 11.9 | 11.8 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
How big agencies providing services for the elderly and persons with disabilities in Springfield, MA are
Of the agencies providing services for the elderly and persons with disabilities in Springfield, MA that had employees in March 2023, 12.5% had fewer than five (the U.S. share is 35.3%). 29.2% had fewer than ten. For a business of a few people, phone coverage is a staffing question as much as a technology one: someone has to be free to pick up, or the call needs somewhere sensible to go.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 6 | 12.5% | 35.3% |
| 5–9 employees | 8 | 16.7% | 15.5% |
| 10–19 employees | 11 | 22.9% | 14.7% |
| 20–49 employees | 10 | 20.8% | 17.7% |
| 50 or more employees | 13 | 27.1% | 16.8% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
What agencies providing services for the elderly and persons with disabilities in Springfield, MA use the phone for
Non-medical home care agencies schedule caregivers across many client homes, so the phone is used constantly for shift changes, call-outs and new inquiries. Families looking for care often call several agencies in one afternoon.
Calls an in-home care agency in Springfield, MA might handle in a typical week include:
- A caregiver calls out sick before a morning shift.
- A case manager calls with a referral.
- A family member calls to adjust the weekly schedule.
Texting clients and families
Agencies text caregivers about open shifts and text families when a caregiver is on the way.
Because carriers require registration for business texting from local numbers, Callata files a 10DLC registration for a one-time $49; after approval, anyone on the team can reply from the business number.
What a phone system costs an in-home care agency in Springfield, MA
The average in-home care agency in Springfield, MA has 48.2 employees, so a 48-person team is a reasonable benchmark. Per-seat business phone plans bill every one of those people. At month-to-month list prices checked September 28, 2026, 48 users on RingCentral RingEX Core cost $1,440.00 a month and 48 on Ooma Office Pro cost $1,197.60. Callata comes to $959.00 a month for 48 users ($99 a month with 5 users included, then $20 per additional user), below both.
Over a year, that is $5,772 less than RingCentral for an in-home care agency in Springfield, MA of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $959.00 | $11,508.00 |
| Quo (Starter) | $19.00 per user | $912.00 | $10,944.00 |
| Nextiva (Core) | $23.00 per user | $1,104.00 | $13,248.00 |
| Ooma (Office Pro) | $24.95 per user | $1,197.60 | $14,371.20 |
| Dialpad (Standard) | $27.00 per user | $1,296.00 | $15,552.00 |
| RingCentral (RingEX Core) | $30.00 per user | $1,440.00 | $17,280.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Getting a local number in Springfield, MA
The exchanges in the area's named cities and towns are all in area code 413 (283 exchanges in NANPA's file). A local number lets clients and families in Springfield, MA call without dialing out of area. Callata includes up to 3 local numbers, and which numbers are open in an area code depends on carrier inventory when you choose.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 413 | 283 | Eastern | 1947 | none |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
What agencies providing services for the elderly and persons with disabilities in Springfield, MA get with Callata
Callata Office costs $99 per month for up to 5 people, and each additional user is $20 a month. That covers up to 3 local numbers, calling from a browser or your cell, transcribed voicemail, recorded calls with AI summaries, after-hours routing and E911 on each number.
Porting a number you already use in Springfield, MA is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Frequently asked questions
How many agencies providing services for the elderly and persons with disabilities are there in Springfield, MA?
Census County Business Patterns counted 50 agencies providing services for the elderly and persons with disabilities in the Springfield, MA metro area in 2023. They employed 2,408 people in mid-March.
What does a business phone system cost for a 48-person in-home care agency?
At month-to-month list prices checked September 28, 2026, 48 users cost $1,440.00 a month on RingCentral RingEX Core and $1,197.60 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $959.00.
What area code should an in-home care agency in Springfield, MA use?
Area code 413 has the most assigned exchanges among the area's named places. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for an in-home care agency?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.