CallataGuidesBusiness phone system for hotels and motels in Springfield, MA
Hotels and motels in the Springfield, MA metro area: 40 establishments in 2023, the local area codes, and what phone service costs a 22-person team.
- Establishments
- 40CBP 2023
- Employees
- 862mid-March 2023
- Per 100k residents
- 8.6U.S. 16.4
- Rank
- 246th of 917areas by count
Hotels and motels in Springfield, MA by the numbers
The Census Bureau's 2023 County Business Patterns lists 40 establishments classified as Hotels (except Casino Hotels) and Motels (NAICS 721110) in the Springfield, MA metro area. They employed 862 people in mid-March and paid $22.9 million in annual payroll. By establishment count the area is 246th out of 917 areas with published figures for hotels and motels.
Measured against its 464,000 residents (2024 estimate), the area has 8.6 hotels and motels per 100,000 people; the U.S. rate is 16.4, so Springfield, MA is 47.6% below the national figure. The average establishment here has 21.6 employees, compared with 26.8 nationally. Payroll per employee comes to $26,556, 32.6% below the national $39,374.
| Measure | Springfield, MA | Massachusetts | United States |
|---|---|---|---|
| Establishments | 40 | 812 | 55,895 |
| Mid-March employees | 862 | 27,225 | 1,497,840 |
| Annual payroll | $22,891,000 | $1,344,605,000 | $58,976,358,000 |
| Employees per establishment | 21.6 | 33.5 | 26.8 |
| Payroll per employee | $26,556 | $49,389 | $39,374 |
| Establishments per 100,000 residents | 8.6 | 11.4 | 16.4 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Establishment size: hotels and motels in Springfield, MA
Of the hotels and motels in Springfield, MA that had employees in March 2023, 28.9% had fewer than five (the U.S. share is 30.9%). 47.4% had fewer than ten. When a business has only a few people, whoever is free answers the phone, and calls that arrive while everyone is busy go to voicemail unless they are routed somewhere else.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 11 | 28.9% | 30.9% |
| 5–9 employees | 7 | 18.4% | 14.9% |
| 10–19 employees | 7 | 18.4% | 21.7% |
| 20–49 employees | 13 | 34.2% | 23.1% |
| 50 or more employees | 0 | 0.0% | 9.4% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Why the phone matters for hotels and motels in Springfield, MA
Independent hotels take reservations, guest requests and group inquiries by phone, and the front desk is staffed around the clock. Calls that go unanswered may become bookings elsewhere. That holds for hotels and motels in Springfield, MA as much as anywhere.
Typical inbound and outbound calls for hotels and motels in Springfield, MA:
- The hotel calls a guest to confirm a late arrival.
- A traveler calls to ask about availability this weekend.
- An event planner calls about a room block.
Business texting for hotels and motels
Hotels text check-in details and guest service updates.
Because carriers require registration for business texting from local numbers, Callata files a 10DLC registration for a one-time $49; after approval, anyone on the team can reply from the business number.
What a phone system costs a hotel in Springfield, MA
The average hotel in Springfield, MA has 21.6 employees, so a 22-person team is a reasonable benchmark. Per-seat business phone plans bill every one of those people. At month-to-month list prices checked September 28, 2026, 22 users on RingCentral RingEX Core cost $660.00 a month and 22 on Ooma Office Pro cost $548.90. Callata comes to $439.00 a month for 22 users ($99 a month with 5 users included, then $20 per additional user), below both.
Over a year, that is $2,652 less than RingCentral for a hotel in Springfield, MA of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $439.00 | $5,268.00 |
| Quo (Starter) | $19.00 per user | $418.00 | $5,016.00 |
| Nextiva (Core) | $23.00 per user | $506.00 | $6,072.00 |
| Ooma (Office Pro) | $24.95 per user | $548.90 | $6,586.80 |
| Dialpad (Standard) | $27.00 per user | $594.00 | $7,128.00 |
| RingCentral (RingEX Core) | $30.00 per user | $660.00 | $7,920.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Getting a local number in Springfield, MA
The exchanges in the area's named cities and towns are all in area code 413 (283 exchanges in NANPA's file). A local number lets guests in Springfield, MA call without dialing out of area. Callata includes up to 3 local numbers, and which numbers are open in an area code depends on carrier inventory when you choose.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 413 | 283 | Eastern | 1947 | none |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
How Callata works for hotels and motels
For $99 a month, Callata puts a team of up to 5 on one plan ($20 for each person after that): up to 3 local numbers, unlimited inbound calls, a pooled allowance of 1,500 outbound US and Canada minutes per user, browser and cell calling, voicemail transcription with urgency triage, recorded calls with AI summaries and business-hours routing, with E911 on every number.
Porting a number you already use in Springfield, MA is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Frequently asked questions
How many hotels and motels are there in Springfield, MA?
Census County Business Patterns counted 40 hotels and motels in the Springfield, MA metro area in 2023. They employed 862 people in mid-March.
What does a business phone system cost for a 22-person hotel?
At month-to-month list prices checked September 28, 2026, 22 users cost $660.00 a month on RingCentral RingEX Core and $548.90 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $439.00.
What area code should a hotel in Springfield, MA use?
Area code 413 has the most assigned exchanges among the area's named places. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a hotel?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.