Business phone system for hotels and motels in Massachusetts

The hotel industry in Massachusetts

County Business Patterns counts 812 establishments in Massachusetts classified as Hotels (except Casino Hotels) and Motels (NAICS 721110) for 2023. They employed 27,225 people in mid-March and reported $1.3 billion in annual payroll. That is the 26th highest count among the 51 states and DC with published figures. Hotels and motels make up 0.44% of the 183,767 business establishments in the state.

Per 100,000 residents (2024 estimate) Massachusetts has 11.4 hotels and motels, 30.8% below the national rate of 16.4. The average establishment has 33.5 employees against 26.8 nationally. Payroll per employee is $49,389, 25.4% above the U.S. figure of $39,374.

Hotels and motels by metro area in Massachusetts

Census published hotel counts for 10 metro or micropolitan areas that include part of Massachusetts. The largest is Boston, MA-NH, with 499 establishments (a multi-state area; its count covers every state it spans). Single-state metro and micropolitan areas account for 43% of the statewide total; the rest are outside any published area or in areas Census suppressed.

Team sizes at hotels and motels in Massachusetts

34.9% of Massachusetts's hotels and motels with employees had fewer than five people in March 2023, compared with 30.9% nationally. 43.9% had fewer than ten. At that size the phone is shared, so routing (who rings, when, and what happens after hours) matters more than the number of desk phones.

Why the phone matters for hotels and motels in Massachusetts

Independent hotels take reservations, guest requests and group inquiries by phone, and the front desk is staffed around the clock. Calls that go unanswered may become bookings elsewhere. That holds for hotels and motels in Massachusetts as much as anywhere.

Typical inbound and outbound calls for hotels and motels in Massachusetts:

• An event planner calls about a room block.
• A traveler calls to ask about availability this weekend.
• A vendor calls about a delivery.

Texting guests

Hotels text check-in details and guest service updates.

Texting from a local number in Massachusetts requires carrier registration (10DLC), a one-time $49 fee on Callata.

Callata vs. per-seat pricing for hotels and motels in Massachusetts

Hotels and motels in Massachusetts average 33.5 employees, so the comparison uses a 34-person team. Per-seat business phone plans bill every one of those people. At month-to-month list prices checked September 28, 2026, 34 users on RingCentral RingEX Core cost $1,020.00 a month and 34 on Ooma Office Pro cost $848.30. Callata comes to $679.00 a month for 34 users ($99 a month with 5 users included, then $20 per additional user), below both.

Over a year, that is $4,092 less than RingCentral for a hotel in Massachusetts of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.

Area codes in Massachusetts

Massachusetts has 9 geographic area codes in service according to NANPA. Callata includes up to 3 local numbers, so a hotel can hold a number in more than one of them.

How Callata works for hotels and motels in Massachusetts

Callata Office costs $99 per month for up to 5 people, and each additional user is $20 a month. That covers up to 3 local numbers, calling from a browser or your cell, transcribed voicemail, recorded calls with AI summaries, after-hours routing and E911 on each number.

Porting a number you already use in Massachusetts is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.

AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.