Business phone system for hotels and motels in Indiana

The hotel industry in Indiana

Indiana had 1,034 hotels and motels in 2023, according to Census County Business Patterns (NAICS 721110, Hotels (except Casino Hotels) and Motels). They employed 18,181 people in mid-March and reported $492.0 million in annual payroll. That is the 20th highest count among the 51 states and DC with published figures. Hotels and motels make up 0.66% of the 155,692 business establishments in the state.

Per 100,000 residents (2024 estimate) Indiana has 14.9 hotels and motels, 9.1% below the national rate of 16.4. The average establishment has 17.6 employees against 26.8 nationally. Payroll per employee is $27,060, 31.3% below the U.S. figure of $39,374.

Indiana's largest markets for hotels and motels

Census published hotel counts for 38 metro or micropolitan areas that include part of Indiana. The largest is Chicago, IL-IN, with 893 establishments (a multi-state area; its count covers every state it spans). Single-state metro and micropolitan areas account for 75% of the statewide total; the rest are outside any published area or in areas Census suppressed.

Team sizes at hotels and motels in Indiana

29.8% of Indiana's hotels and motels with employees had fewer than five people in March 2023, compared with 30.9% nationally. 47.6% had fewer than ten. At that size the phone is shared, so routing (who rings, when, and what happens after hours) matters more than the number of desk phones.

What hotels and motels in Indiana use the phone for

Independent hotels take reservations, guest requests and group inquiries by phone, and the front desk is staffed around the clock. Calls that go unanswered may become bookings elsewhere.

Calls a hotel in Indiana might handle in a typical week include:

• A guest calls the front desk for extra towels.
• The hotel calls a guest to confirm a late arrival.
• A vendor calls about a delivery.

Texting guests

Hotels text check-in details and guest service updates.

Texting from a local number in Indiana requires carrier registration (10DLC), a one-time $49 fee on Callata.

Callata vs. per-seat pricing for hotels and motels in Indiana

Hotels and motels in Indiana average 17.6 employees, so the comparison uses an 18-person team. On a per-user plan that headcount sets the bill: $449.10 a month on Ooma Office Pro or $540.00 on RingCentral RingEX Core at list price (checked September 28, 2026). Callata comes to $359.00 a month for 18 users ($99 a month with 5 users included, then $20 per additional user), below both.

Over a year, that is $2,172 less than RingCentral for a hotel in Indiana of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.

Area codes in Indiana

Indiana has 8 geographic area codes in service according to NANPA. Callata includes up to 3 local numbers, so a hotel can hold a number in more than one of them.

How Callata works for hotels and motels in Indiana

Callata Office costs $99 per month for up to 5 people, and each additional user is $20 a month. That covers up to 3 local numbers, calling from a browser or your cell, transcribed voicemail, recorded calls with AI summaries, after-hours routing and E911 on each number.

Porting a number you already use in Indiana is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.

AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.