CallataGuidesBusiness phone system for hotels and motels in Indianapolis, IN
Hotels and motels in the Indianapolis-Carmel-Greenwood, IN metro area: 309 establishments in 2023, the local area codes, and what phone service costs a 23-person team.
- Establishments
- 309CBP 2023
- Employees
- 7,221mid-March 2023
- Per 100k residents
- 14.2U.S. 16.4
- Rank
- 28th of 917areas by count
Hotels and motels in Indianapolis, IN by the numbers
There were 309 hotels and motels in the Indianapolis-Carmel-Greenwood, IN metro area in 2023, according to Census County Business Patterns (NAICS 721110, Hotels (except Casino Hotels) and Motels). Together they reported 7,221 mid-March employees and $225.8 million of payroll for the year. That ranks 28th of the 917 metro and micropolitan areas where Census published a count for this industry.
With 2.2 million residents in the Census 2024 estimate, that is 14.2 hotels and motels per 100,000 people, 13.5% below the national rate of 16.4. Establishments average 23.4 employees, 12.8% below the U.S. average of 26.8. Payroll per employee comes to $31,263, 20.6% below the national $39,374.
| Measure | Indianapolis, IN | Indiana | United States |
|---|---|---|---|
| Establishments | 309 | 1,034 | 55,895 |
| Mid-March employees | 7,221 | 18,181 | 1,497,840 |
| Annual payroll | $225,750,000 | $491,971,000 | $58,976,358,000 |
| Employees per establishment | 23.4 | 17.6 | 26.8 |
| Payroll per employee | $31,263 | $27,060 | $39,374 |
| Establishments per 100,000 residents | 14.2 | 14.9 | 16.4 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
How big hotels and motels in Indianapolis, IN are
Of the hotels and motels in Indianapolis, IN that had employees in March 2023, 23.1% had fewer than five (the U.S. share is 30.9%). 43.6% had fewer than ten. When a business has only a few people, whoever is free answers the phone, and calls that arrive while everyone is busy go to voicemail unless they are routed somewhere else.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 71 | 23.1% | 30.9% |
| 5–9 employees | 63 | 20.5% | 14.9% |
| 10–19 employees | 63 | 20.5% | 21.7% |
| 20–49 employees | 86 | 28.0% | 23.1% |
| 50 or more employees | 24 | 7.8% | 9.4% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Why the phone matters for hotels and motels in Indianapolis, IN
Independent hotels take reservations, guest requests and group inquiries by phone, and the front desk is staffed around the clock. Calls that go unanswered may become bookings elsewhere.
A few of the calls that come in to hotels and motels in Indianapolis, IN:
- A vendor calls about a delivery.
- A guest calls the front desk for extra towels.
- An event planner calls about a room block.
When nobody can pick up
Hotels operate 24 hours, so calls must ring the front desk at any time.
Business-hours routing in Callata sends calls to voicemail, a teammate's cell or an AI agent once the day ends, and voicemails arrive transcribed with an urgency flag.
Phone system pricing for a 23-person hotel
The average hotel in Indianapolis, IN has 23.4 employees, so a 23-person team is a reasonable benchmark. Per-seat business phone plans bill every one of those people. At month-to-month list prices checked September 28, 2026, 23 users on RingCentral RingEX Core cost $690.00 a month and 23 on Ooma Office Pro cost $573.85. On Callata the same 23 people cost $459.00 a month, less than either per-seat plan.
The annual difference against RingCentral's monthly list price comes to $2,772. Some vendors discount annual contracts; the table shows month-to-month prices.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $459.00 | $5,508.00 |
| Quo (Starter) | $19.00 per user | $437.00 | $5,244.00 |
| Nextiva (Core) | $23.00 per user | $529.00 | $6,348.00 |
| Ooma (Office Pro) | $24.95 per user | $573.85 | $6,886.20 |
| Dialpad (Standard) | $27.00 per user | $621.00 | $7,452.00 |
| RingCentral (RingEX Core) | $30.00 per user | $690.00 | $8,280.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Getting a local number in Indianapolis, IN
NANPA records place the exchanges of the area's named cities and towns in 6 area codes. 317 has the most, with 759 of 1,104 exchanges (69%). Callata's plan includes up to 3 local numbers; you can pick them in the area codes your guests recognize, subject to carrier inventory, or port the number you already have for free.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 317 | 759 | Eastern | 1947 | 463 |
| 463 | 172 | Eastern | 2016 | 317 |
| 765 | 135 | Eastern | 1997 | none |
| 812 | 19 | Eastern and Central | 1947 | 930 |
| 260 | 14 | Eastern | 2002 | none |
| 930 | 5 | Eastern | 2015 | 812 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
What hotels and motels in Indianapolis, IN get with Callata
For $99 a month, Callata puts a team of up to 5 on one plan ($20 for each person after that): up to 3 local numbers, unlimited inbound calls, a pooled allowance of 1,500 outbound US and Canada minutes per user, browser and cell calling, voicemail transcription with urgency triage, recorded calls with AI summaries and business-hours routing, with E911 on every number.
If you already have a number in Indianapolis, IN, porting it to Callata is free. Texting from a local number requires a one-time carrier registration (10DLC, $49), and the numbers available in any area code depend on carrier inventory when you choose them.
Optional AI agents (receptionist, sales, support or scheduler) can answer calls after hours or when nobody picks up, take messages, text, email and transfer to your team. They are billed from prepaid AI minutes at $0.25 per minute, identify themselves as AI, and may only place outbound calls to people who consented, between 8am and 9pm.
Frequently asked questions
How many hotels and motels are there in Indianapolis, IN?
Census County Business Patterns counted 309 hotels and motels in the Indianapolis-Carmel-Greenwood, IN metro area in 2023. They employed 7,221 people in mid-March.
What does a business phone system cost for a 23-person hotel?
At month-to-month list prices checked September 28, 2026, 23 users cost $690.00 a month on RingCentral RingEX Core and $573.85 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $459.00.
What area code should a hotel in Indianapolis, IN use?
Area code 317 has the most assigned exchanges among the area's named places, followed by 463 and 765. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a hotel?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.