CallataGuidesBusiness phone system for fitness and recreational sports centers in Scranton, PA
Fitness and recreational sports centers in the Scranton--Wilkes-Barre, PA metro area: 58 establishments in 2023, the local area codes, and what phone service costs a 14-person team.
- Establishments
- 58CBP 2023
- Employees
- 832mid-March 2023
- Per 100k residents
- 10.1U.S. 12.2
- Rank
- 109th of 764areas by count
The fitness center market in Scranton, PA
The Census Bureau's 2023 County Business Patterns lists 58 establishments classified as Fitness and Recreational Sports Centers (NAICS 713940) in the Scranton--Wilkes-Barre, PA metro area. They employed 832 people in mid-March and paid $14.0 million in annual payroll. By establishment count the area is 109th out of 764 areas with published figures for fitness and recreational sports centers.
Measured against its 574,000 residents (2024 estimate), the area has 10.1 fitness and recreational sports centers per 100,000 people; the U.S. rate is 12.2, so Scranton, PA is 17.3% below the national figure. The average establishment here has 14.3 employees, compared with 17.0 nationally. Payroll per employee comes to $16,876, 11.5% below the national $19,070.
| Measure | Scranton, PA | Pennsylvania | United States |
|---|---|---|---|
| Establishments | 58 | 1,637 | 41,556 |
| Mid-March employees | 832 | 27,888 | 708,273 |
| Annual payroll | $14,041,000 | $485,003,000 | $13,506,603,000 |
| Employees per establishment | 14.3 | 17.0 | 17.0 |
| Payroll per employee | $16,876 | $17,391 | $19,070 |
| Establishments per 100,000 residents | 10.1 | 12.5 | 12.2 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Team sizes at fitness and recreational sports centers in Scranton, PA
Of the fitness and recreational sports centers in Scranton, PA that had employees in March 2023, 36.4% had fewer than five (the U.S. share is 40.9%). 60.0% had fewer than ten. When a business has only a few people, whoever is free answers the phone, and calls that arrive while everyone is busy go to voicemail unless they are routed somewhere else.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 20 | 36.4% | 40.9% |
| 5–9 employees | 13 | 23.6% | 18.2% |
| 10–19 employees | 14 | 25.5% | 19.4% |
| 20–49 employees | 8 | 14.5% | 13.8% |
| 50 or more employees | 0 | 0.0% | 7.7% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
What fitness and recreational sports centers in Scranton, PA use the phone for
Gyms and studios take calls about memberships, classes and billing. Prospective members often call before visiting.
Calls a fitness center in Scranton, PA might handle in a typical week include:
- A member calls about a billing question.
- A prospect calls about membership options.
- A member calls to book personal training.
Business texting for fitness and recreational sports centers
Gyms text class reminders and membership notices.
Because carriers require registration for business texting from local numbers, Callata files a 10DLC registration for a one-time $49; after approval, anyone on the team can reply from the business number.
Phone system pricing for a 14-person fitness center
The average fitness center in Scranton, PA has 14.3 employees, so a 14-person team is a reasonable benchmark. Priced per seat, 14 users would run $420.00 a month on RingCentral RingEX Core and $349.30 on Ooma Office Pro (month-to-month list prices, checked September 28, 2026). Callata comes to $279.00 a month for 14 users ($99 a month with 5 users included, then $20 per additional user), below both.
Over a year, that is $1,692 less than RingCentral for a fitness center in Scranton, PA of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $279.00 | $3,348.00 |
| Quo (Starter) | $19.00 per user | $266.00 | $3,192.00 |
| Nextiva (Core) | $23.00 per user | $322.00 | $3,864.00 |
| Ooma (Office Pro) | $24.95 per user | $349.30 | $4,191.60 |
| Dialpad (Standard) | $27.00 per user | $378.00 | $4,536.00 |
| RingCentral (RingEX Core) | $30.00 per user | $420.00 | $5,040.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Which area code to use in Scranton, PA
NANPA records place the exchanges of the area's named cities and towns in 4 area codes. 570 has the most, with 254 of 342 exchanges (74%). A local number lets members in Scranton, PA call without dialing out of area. Callata includes up to 3 local numbers, and which numbers are open in an area code depends on carrier inventory when you choose.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 570 | 254 | Eastern | 1998 | 272 |
| 272 | 85 | Eastern | 2013 | 570 |
| 717 | 2 | Eastern | 1947 | 223 |
| 223 | 1 | Eastern | 2017 | 717 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
Setting up Callata for a fitness center in Scranton, PA
Callata Office costs $99 per month for up to 5 people, and each additional user is $20 a month. That covers up to 3 local numbers, calling from a browser or your cell, transcribed voicemail, recorded calls with AI summaries, after-hours routing and E911 on each number.
Porting a number you already use in Scranton, PA is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Frequently asked questions
How many fitness and recreational sports centers are there in Scranton, PA?
Census County Business Patterns counted 58 fitness and recreational sports centers in the Scranton--Wilkes-Barre, PA metro area in 2023. They employed 832 people in mid-March.
What does a business phone system cost for a 14-person fitness center?
At month-to-month list prices checked September 28, 2026, 14 users cost $420.00 a month on RingCentral RingEX Core and $349.30 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $279.00.
What area code should a fitness center in Scranton, PA use?
Area code 570 has the most assigned exchanges among the area's named places, followed by 272 and 717. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a fitness center?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.