CallataGuidesBusiness phone system for supermarkets and grocery stores in Springfield, MA
Supermarkets and grocery stores in the Springfield, MA metro area: 104 establishments in 2023, the local area codes, and what phone service costs a 39-person team.
- Establishments
- 104CBP 2023
- Employees
- 4,094mid-March 2023
- Per 100k residents
- 22.4U.S. 18.5
- Rank
- 92nd of 892areas by count
Supermarkets and grocery stores in Springfield, MA by the numbers
There were 104 supermarkets and grocery stores in the Springfield, MA metro area in 2023, according to Census County Business Patterns (NAICS 445110, Supermarkets and Other Grocery (except Convenience) Stores). They employed 4,094 people in mid-March and paid $117.2 million in annual payroll. By establishment count the area is 92nd out of 892 areas with published figures for supermarkets and grocery stores.
Measured against its 464,000 residents (2024 estimate), the area has 22.4 supermarkets and grocery stores per 100,000 people; the U.S. rate is 18.5, so Springfield, MA is 21.1% above the national figure. The average establishment here has 39.4 employees, compared with 44.6 nationally. Payroll per employee comes to $28,625, 4.0% below the national $29,817.
| Measure | Springfield, MA | Massachusetts | United States |
|---|---|---|---|
| Establishments | 104 | 1,348 | 62,947 |
| Mid-March employees | 4,094 (moderate noise) | 86,775 | 2,808,118 |
| Annual payroll | $117,190,000 (moderate noise) | $2,562,626,000 | $83,729,007,000 |
| Employees per establishment | 39.4 | 64.4 | 44.6 |
| Payroll per employee | $28,625 | $29,532 | $29,817 |
| Establishments per 100,000 residents | 22.4 | 18.9 | 18.5 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
How big supermarkets and grocery stores in Springfield, MA are
Of the supermarkets and grocery stores in Springfield, MA that had employees in March 2023, 44.2% had fewer than five (the U.S. share is 32.9%). 58.7% had fewer than ten. When a business has only a few people, whoever is free answers the phone, and calls that arrive while everyone is busy go to voicemail unless they are routed somewhere else.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 46 | 44.2% | 32.9% |
| 5–9 employees | 15 | 14.4% | 10.3% |
| 10–19 employees | 9 | 8.7% | 11.9% |
| 20–49 employees | 7 | 6.7% | 13.9% |
| 50 or more employees | 27 | 26.0% | 31.0% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Why the phone matters for supermarkets and grocery stores in Springfield, MA
Independent grocers take calls about stock, deli and bakery orders, and departments need calls routed to them. Holiday orders bring call peaks. That holds for supermarkets and grocery stores in Springfield, MA as much as anywhere.
Typical inbound and outbound calls for supermarkets and grocery stores in Springfield, MA:
- A customer calls about hours.
- A supplier calls about a delivery.
- A customer calls to order a holiday platter from the deli.
Texting customers
Grocers text order-ready notices.
Team texting on Callata runs from your business number, so replies come from the practice or shop rather than someone's personal phone. It turns on after the one-time $49 carrier registration (10DLC) is approved.
What a phone system costs a grocery store in Springfield, MA
The average grocery store in Springfield, MA has 39.4 employees, so a 39-person team is a reasonable benchmark. Per-seat business phone plans bill every one of those people. At month-to-month list prices checked September 28, 2026, 39 users on RingCentral RingEX Core cost $1,170.00 a month and 39 on Ooma Office Pro cost $973.05. Callata comes to $779.00 a month for 39 users ($99 a month with 5 users included, then $20 per additional user), below both.
Over a year, that is $4,692 less than RingCentral for a grocery store in Springfield, MA of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $779.00 | $9,348.00 |
| Quo (Starter) | $19.00 per user | $741.00 | $8,892.00 |
| Nextiva (Core) | $23.00 per user | $897.00 | $10,764.00 |
| Ooma (Office Pro) | $24.95 per user | $973.05 | $11,676.60 |
| Dialpad (Standard) | $27.00 per user | $1,053.00 | $12,636.00 |
| RingCentral (RingEX Core) | $30.00 per user | $1,170.00 | $14,040.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Getting a local number in Springfield, MA
The exchanges in the area's named cities and towns are all in area code 413 (283 exchanges in NANPA's file). A local number lets customers in Springfield, MA call without dialing out of area. Callata includes up to 3 local numbers, and which numbers are open in an area code depends on carrier inventory when you choose.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 413 | 283 | Eastern | 1947 | none |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
What supermarkets and grocery stores in Springfield, MA get with Callata
For $99 a month, Callata puts a team of up to 5 on one plan ($20 for each person after that): up to 3 local numbers, unlimited inbound calls, a pooled allowance of 1,500 outbound US and Canada minutes per user, browser and cell calling, voicemail transcription with urgency triage, recorded calls with AI summaries and business-hours routing, with E911 on every number.
Porting a number you already use in Springfield, MA is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Frequently asked questions
How many supermarkets and grocery stores are there in Springfield, MA?
Census County Business Patterns counted 104 supermarkets and grocery stores in the Springfield, MA metro area in 2023. They employed 4,094 people in mid-March.
What does a business phone system cost for a 39-person grocery store?
At month-to-month list prices checked September 28, 2026, 39 users cost $1,170.00 a month on RingCentral RingEX Core and $973.05 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $779.00.
What area code should a grocery store in Springfield, MA use?
Area code 413 has the most assigned exchanges among the area's named places. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a grocery store?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.