CallataGuidesBusiness phone system for supermarkets and grocery stores in Jacksonville, FL
Supermarkets and grocery stores in the Jacksonville, FL metro area: 273 establishments in 2023, the local area codes, and what phone service costs a 45-person team.
- Establishments
- 273CBP 2023
- Per 100k residents
- 15.5U.S. 18.5
- Rank
- 40th of 892areas by count
Supermarkets and grocery stores in Jacksonville, FL by the numbers
The Census Bureau's 2023 County Business Patterns lists 273 establishments classified as Supermarkets and Other Grocery (except Convenience) Stores (NAICS 445110) in the Jacksonville, FL metro area. By establishment count the area is 40th out of 892 areas with published figures for supermarkets and grocery stores.
Measured against its 1.8 million residents (2024 estimate), the area has 15.5 supermarkets and grocery stores per 100,000 people; the U.S. rate is 18.5, so Jacksonville, FL is 16.2% below the national figure.
| Measure | Jacksonville, FL | Florida | United States |
|---|---|---|---|
| Establishments | 273 | 3,850 | 62,947 |
| Mid-March employees | 16,058 (high noise) | 226,361 (high noise) | 2,808,118 |
| Annual payroll | $447,141,000 (high noise) | $6,440,624,000 (moderate noise) | $83,729,007,000 |
| Employees per establishment | — | — | 44.6 |
| Payroll per employee | — | — | $29,817 |
| Establishments per 100,000 residents | 15.5 | 16.5 | 18.5 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
How big supermarkets and grocery stores in Jacksonville, FL are
Of the supermarkets and grocery stores in Jacksonville, FL that had employees in March 2023, 35.2% had fewer than five (the U.S. share is 32.9%). 41.8% had fewer than ten. When a business has only a few people, whoever is free answers the phone, and calls that arrive while everyone is busy go to voicemail unless they are routed somewhere else.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 96 | 35.2% | 32.9% |
| 5–9 employees | 18 | 6.6% | 10.3% |
| 10–19 employees | 24 | 8.8% | 11.9% |
| 20–49 employees | 8 | 2.9% | 13.9% |
| 50 or more employees | 127 | 46.5% | 31.0% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Why the phone matters for supermarkets and grocery stores in Jacksonville, FL
Independent grocers take calls about stock, deli and bakery orders, and departments need calls routed to them. Holiday orders bring call peaks. That holds for supermarkets and grocery stores in Jacksonville, FL as much as anywhere.
Typical inbound and outbound calls for supermarkets and grocery stores in Jacksonville, FL:
- The store calls a customer when an order is ready.
- A supplier calls about a delivery.
- A customer calls about hours.
What supermarkets and grocery stores text about
Grocers text order-ready notices.
Texts sent from a local business number in Jacksonville, FL have to be registered with carriers first (10DLC); on Callata that is a one-time $49 fee, after which the whole team can text from the shared number.
What a phone system costs a grocery store in Jacksonville, FL
Census did not publish a reliable employee count for supermarkets and grocery stores in Jacksonville, FL, so this comparison uses the U.S. average of 45 people per establishment. Per-seat business phone plans bill every one of those people. At month-to-month list prices checked September 28, 2026, 45 users on RingCentral RingEX Core cost $1,350.00 a month and 45 on Ooma Office Pro cost $1,122.75. Callata comes to $899.00 a month for 45 users ($99 a month with 5 users included, then $20 per additional user), below both.
Over a year, that is $5,412 less than RingCentral for a grocery store in Jacksonville, FL of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $899.00 | $10,788.00 |
| Quo (Starter) | $19.00 per user | $855.00 | $10,260.00 |
| Nextiva (Core) | $23.00 per user | $1,035.00 | $12,420.00 |
| Ooma (Office Pro) | $24.95 per user | $1,122.75 | $13,473.00 |
| Dialpad (Standard) | $27.00 per user | $1,215.00 | $14,580.00 |
| RingCentral (RingEX Core) | $30.00 per user | $1,350.00 | $16,200.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Getting a local number in Jacksonville, FL
NANPA records place the exchanges of the area's named cities and towns in 3 area codes. 904 has the most, with 621 of 644 exchanges (96%). A local number lets customers in Jacksonville, FL call without dialing out of area. Callata includes up to 3 local numbers, and which numbers are open in an area code depends on carrier inventory when you choose.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 904 | 621 | Eastern | 1965 | 324 |
| 324 | 16 | Eastern | 2024 | 904 |
| 352 | 7 | Eastern | 1995 | none |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
What supermarkets and grocery stores in Jacksonville, FL get with Callata
Callata is a business phone system priced at $99 a month with 5 users included, then $20 per additional user. Callata Office includes up to 3 local business numbers, unlimited inbound calling, 1,500 pooled outbound US and Canada minutes per user each month, a browser softphone that can also ring your cell, voicemail with transcription, call recording with AI summaries, business-hours routing and E911 on every number.
Porting a number you already use in Jacksonville, FL is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Frequently asked questions
How many supermarkets and grocery stores are there in Jacksonville, FL?
Census County Business Patterns counted 273 supermarkets and grocery stores in the Jacksonville, FL metro area in 2023.
What does a business phone system cost for a 45-person grocery store?
At month-to-month list prices checked September 28, 2026, 45 users cost $1,350.00 a month on RingCentral RingEX Core and $1,122.75 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $899.00.
What area code should a grocery store in Jacksonville, FL use?
Area code 904 has the most assigned exchanges among the area's named places, followed by 324 and 352. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a grocery store?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.