CallataGuidesBusiness phone system for supermarkets and grocery stores in Palm Bay, FL
Supermarkets and grocery stores in the Palm Bay-Melbourne-Titusville, FL metro area: 87 establishments in 2023, the local area codes, and what phone service costs a 45-person team.
- Establishments
- 87CBP 2023
- Per 100k residents
- 13.2U.S. 18.5
- Rank
- 109th of 892areas by count
The grocery store market in Palm Bay, FL
County Business Patterns counts 87 supermarkets and grocery stores (NAICS 445110, Supermarkets and Other Grocery (except Convenience) Stores) in the Palm Bay-Melbourne-Titusville, FL metro area for 2023. By establishment count the area is 109th out of 892 areas with published figures for supermarkets and grocery stores.
Measured against its 658,000 residents (2024 estimate), the area has 13.2 supermarkets and grocery stores per 100,000 people; the U.S. rate is 18.5, so Palm Bay, FL is 28.6% below the national figure.
| Measure | Palm Bay, FL | Florida | United States |
|---|---|---|---|
| Establishments | 87 | 3,850 | 62,947 |
| Mid-March employees | 5,454 (high noise) | 226,361 (high noise) | 2,808,118 |
| Annual payroll | $154,315,000 (high noise) | $6,440,624,000 (moderate noise) | $83,729,007,000 |
| Employees per establishment | — | — | 44.6 |
| Payroll per employee | — | — | $29,817 |
| Establishments per 100,000 residents | 13.2 | 16.5 | 18.5 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Team sizes at supermarkets and grocery stores in Palm Bay, FL
Of the supermarkets and grocery stores in Palm Bay, FL that had employees in March 2023, 33.7% had fewer than five (the U.S. share is 32.9%). 41.9% had fewer than ten. Small teams usually share the phone: the person who answers is often also serving a customer or doing the job, which is when calls get missed.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 29 | 33.7% | 32.9% |
| 5–9 employees | 7 | 8.1% | 10.3% |
| 10–19 employees | 11 | 12.8% | 11.9% |
| 20–49 employees | 4 | 4.7% | 13.9% |
| 50 or more employees | 35 | 40.7% | 31.0% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Why the phone matters for supermarkets and grocery stores in Palm Bay, FL
Independent grocers take calls about stock, deli and bakery orders, and departments need calls routed to them. Holiday orders bring call peaks.
Typical inbound and outbound calls for supermarkets and grocery stores in Palm Bay, FL:
- A supplier calls about a delivery.
- A customer calls to order a holiday platter from the deli.
- A customer calls about a product in stock.
Texting customers
Grocers text order-ready notices.
Team texting on Callata runs from your business number, so replies come from the practice or shop rather than someone's personal phone. It turns on after the one-time $49 carrier registration (10DLC) is approved.
Callata vs. per-seat pricing for supermarkets and grocery stores in Palm Bay, FL
Census did not publish a reliable employee count for supermarkets and grocery stores in Palm Bay, FL, so this comparison uses the U.S. average of 45 people per establishment. Priced per seat, 45 users would run $1,350.00 a month on RingCentral RingEX Core and $1,122.75 on Ooma Office Pro (month-to-month list prices, checked September 28, 2026). Callata comes to $899.00 a month for 45 users ($99 a month with 5 users included, then $20 per additional user), below both.
Over a year, that is $5,412 less than RingCentral for a grocery store in Palm Bay, FL of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $899.00 | $10,788.00 |
| Quo (Starter) | $19.00 per user | $855.00 | $10,260.00 |
| Nextiva (Core) | $23.00 per user | $1,035.00 | $12,420.00 |
| Ooma (Office Pro) | $24.95 per user | $1,122.75 | $13,473.00 |
| Dialpad (Standard) | $27.00 per user | $1,215.00 | $14,580.00 |
| RingCentral (RingEX Core) | $30.00 per user | $1,350.00 | $16,200.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Local area codes for supermarkets and grocery stores in Palm Bay, FL
The exchanges in the area's named cities and towns are all in area code 321 (309 exchanges in NANPA's file). A local number lets customers in Palm Bay, FL call without dialing out of area. Callata includes up to 3 local numbers, and which numbers are open in an area code depends on carrier inventory when you choose.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 321 | 309 | Eastern | 1999 | none |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
What supermarkets and grocery stores in Palm Bay, FL get with Callata
For $99 a month, Callata puts a team of up to 5 on one plan ($20 for each person after that): up to 3 local numbers, unlimited inbound calls, a pooled allowance of 1,500 outbound US and Canada minutes per user, browser and cell calling, voicemail transcription with urgency triage, recorded calls with AI summaries and business-hours routing, with E911 on every number.
Porting a number you already use in Palm Bay, FL is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Frequently asked questions
How many supermarkets and grocery stores are there in Palm Bay, FL?
Census County Business Patterns counted 87 supermarkets and grocery stores in the Palm Bay-Melbourne-Titusville, FL metro area in 2023.
What does a business phone system cost for a 45-person grocery store?
At month-to-month list prices checked September 28, 2026, 45 users cost $1,350.00 a month on RingCentral RingEX Core and $1,122.75 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $899.00.
What area code should a grocery store in Palm Bay, FL use?
Area code 321 has the most assigned exchanges among the area's named places. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a grocery store?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.