CallataGuidesBusiness phone system for gift, novelty and souvenir stores in Urban Honolulu, HI
Gift, novelty and souvenir stores in the Urban Honolulu, HI metro area: 169 establishments in 2023, the local area codes, and what phone service costs a 9-person team.
- Establishments
- 169CBP 2023
- Employees
- 1,594mid-March 2023
- Per 100k residents
- 16.9U.S. 5.6
- Rank
- 18th of 602areas by count
How many gift, novelty and souvenir stores are in Urban Honolulu, HI?
There were 169 gift, novelty and souvenir stores in the Urban Honolulu, HI metro area in 2023, according to Census County Business Patterns (NAICS 453220, Gift, Novelty, and Souvenir Stores). Together they reported 1,594 mid-March employees and $57.0 million of payroll for the year. That ranks 18th of the 602 metro and micropolitan areas where Census published a count for this industry.
With 999,000 residents in the Census 2024 estimate, that is 16.9 gift, novelty and souvenir stores per 100,000 people, 204.6% above the national rate of 5.6. Establishments average 9.4 employees, 39.6% above the U.S. average of 6.8. Payroll per employee comes to $35,784, 40.1% above the national $25,533.
| Measure | Urban Honolulu, HI | Hawaii | United States |
|---|---|---|---|
| Establishments | 169 | 316 | 18,896 |
| Mid-March employees | 1,594 (moderate noise) | 2,758 (moderate noise) | 127,699 |
| Annual payroll | $57,040,000 (moderate noise) | $103,815,000 (moderate noise) | $3,260,545,000 |
| Employees per establishment | 9.4 | 8.7 | 6.8 |
| Payroll per employee | $35,784 | $37,641 | $25,533 |
| Establishments per 100,000 residents | 16.9 | 21.9 | 5.6 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Team sizes at gift, novelty and souvenir stores in Urban Honolulu, HI
Of the gift, novelty and souvenir stores in Urban Honolulu, HI that had employees in March 2023, 39.5% had fewer than five (the U.S. share is 55.8%). 64.7% had fewer than ten. For a business of a few people, phone coverage is a staffing question as much as a technology one: someone has to be free to pick up, or the call needs somewhere sensible to go.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 66 | 39.5% | 55.8% |
| 5–9 employees | 42 | 25.1% | 21.9% |
| 10–19 employees | 41 | 24.6% | 17.4% |
| 20–49 employees | 18 | 10.8% | 4.2% |
| 50 or more employees | 0 | 0.0% | 0.7% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Why the phone matters for gift, novelty and souvenir stores in Urban Honolulu, HI
Gift shops take calls about stock, holds and gift wrapping, with seasonal peaks. Quick answers help capture holiday sales. That holds for gift, novelty and souvenir stores in Urban Honolulu, HI as much as anywhere.
A few of the calls that come in to gift, novelty and souvenir stores in Urban Honolulu, HI:
- A customer calls about holiday hours.
- A customer calls to hold an item.
- A customer calls to ask about a specific item.
When nobody can pick up
After-hours calls are mostly hours questions.
Business-hours routing in Callata sends calls to voicemail, a teammate's cell or an AI agent once the day ends, and voicemails arrive transcribed with an urgency flag.
Phone system pricing for a 9-person gift shop
The average gift shop in Urban Honolulu, HI has 9.4 employees, so a 9-person team is a reasonable benchmark. Priced per seat, 9 users would run $270.00 a month on RingCentral RingEX Core and $224.55 on Ooma Office Pro (month-to-month list prices, checked September 28, 2026). On Callata the same 9 people cost $179.00 a month, less than either per-seat plan.
The annual difference against RingCentral's monthly list price comes to $1,092. Some vendors discount annual contracts; the table shows month-to-month prices.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $179.00 | $2,148.00 |
| Quo (Starter) | $19.00 per user | $171.00 | $2,052.00 |
| Nextiva (Core) | $23.00 per user | $207.00 | $2,484.00 |
| Ooma (Office Pro) | $24.95 per user | $224.55 | $2,694.60 |
| Dialpad (Standard) | $27.00 per user | $243.00 | $2,916.00 |
| RingCentral (RingEX Core) | $30.00 per user | $270.00 | $3,240.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
What gift, novelty and souvenir stores in Urban Honolulu, HI get with Callata
For $99 a month, Callata puts a team of up to 5 on one plan ($20 for each person after that): up to 3 local numbers, unlimited inbound calls, a pooled allowance of 1,500 outbound US and Canada minutes per user, browser and cell calling, voicemail transcription with urgency triage, recorded calls with AI summaries and business-hours routing, with E911 on every number.
If you already have a number in Urban Honolulu, HI, porting it to Callata is free. Texting from a local number requires a one-time carrier registration (10DLC, $49), and the numbers available in any area code depend on carrier inventory when you choose them.
Optional AI agents (receptionist, sales, support or scheduler) can answer calls after hours or when nobody picks up, take messages, text, email and transfer to your team. They are billed from prepaid AI minutes at $0.25 per minute, identify themselves as AI, and may only place outbound calls to people who consented, between 8am and 9pm.
Frequently asked questions
How many gift, novelty and souvenir stores are there in Urban Honolulu, HI?
Census County Business Patterns counted 169 gift, novelty and souvenir stores in the Urban Honolulu, HI metro area in 2023. They employed 1,594 people in mid-March.
What does a business phone system cost for a 9-person gift shop?
At month-to-month list prices checked September 28, 2026, 9 users cost $270.00 a month on RingCentral RingEX Core and $224.55 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $179.00.
Can an AI receptionist answer calls for a gift shop?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.