CallataGuidesBusiness phone system for full-service restaurants in Urban Honolulu, HI
Full-service restaurants in the Urban Honolulu, HI metro area: 797 establishments in 2023, the local area codes, and what phone service costs a 23-person team.
- Establishments
- 797CBP 2023
- Employees
- 18,665mid-March 2023
- Per 100k residents
- 79.8U.S. 76.0
- Rank
- 55th of 925areas by count
Full-service restaurants in Urban Honolulu, HI by the numbers
County Business Patterns counts 797 full-service restaurants (NAICS 722511, Full-Service Restaurants) in the Urban Honolulu, HI metro area for 2023. Together they reported 18,665 mid-March employees and $617.5 million of payroll for the year. That ranks 55th of the 925 metro and micropolitan areas where Census published a count for this industry.
With 999,000 residents in the Census 2024 estimate, that is 79.8 full-service restaurants per 100,000 people, 4.9% above the national rate of 76.0. Establishments average 23.4 employees, 12.4% above the U.S. average of 20.8. Payroll per employee comes to $33,086, 18.1% above the national $28,018.
| Measure | Urban Honolulu, HI | Hawaii | United States |
|---|---|---|---|
| Establishments | 797 | 1,238 | 258,626 |
| Mid-March employees | 18,665 | 30,276 | 5,387,020 |
| Annual payroll | $617,541,000 | $1,032,575,000 | $150,931,656,000 |
| Employees per establishment | 23.4 | 24.5 | 20.8 |
| Payroll per employee | $33,086 | $34,105 | $28,018 |
| Establishments per 100,000 residents | 79.8 | 85.6 | 76.0 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
How big full-service restaurants in Urban Honolulu, HI are
Of the full-service restaurants in Urban Honolulu, HI that had employees in March 2023, 23.9% had fewer than five (the U.S. share is 26.3%). 43.8% had fewer than ten. When a business has only a few people, whoever is free answers the phone, and calls that arrive while everyone is busy go to voicemail unless they are routed somewhere else.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 190 | 23.9% | 26.3% |
| 5–9 employees | 158 | 19.9% | 17.1% |
| 10–19 employees | 158 | 19.9% | 21.1% |
| 20–49 employees | 188 | 23.7% | 24.7% |
| 50 or more employees | 100 | 12.6% | 10.8% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Why the phone matters for full-service restaurants in Urban Honolulu, HI
Restaurants take reservations, takeout orders and catering inquiries by phone during the same rush when staff are busiest. Unanswered calls during service often mean lost covers.
A few of the calls that come in to full-service restaurants in Urban Honolulu, HI:
- A supplier calls about a delivery.
- A customer calls in a takeout order.
- A guest calls to book a table for six on Saturday.
After-hours calls
After closing, callers want hours and reservations, which a greeting or AI receptionist can handle.
Callata transcribes voicemail and triages it for urgency, so the first callback in the morning can go to the caller who needs it most.
Phone system pricing for a 23-person full-service restaurant
The average full-service restaurant in Urban Honolulu, HI has 23.4 employees, so a 23-person team is a reasonable benchmark. On a per-user plan that headcount sets the bill: $573.85 a month on Ooma Office Pro or $690.00 on RingCentral RingEX Core at list price (checked September 28, 2026). On Callata the same 23 people cost $459.00 a month, less than either per-seat plan.
The annual difference against RingCentral's monthly list price comes to $2,772. Some vendors discount annual contracts; the table shows month-to-month prices.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $459.00 | $5,508.00 |
| Quo (Starter) | $19.00 per user | $437.00 | $5,244.00 |
| Nextiva (Core) | $23.00 per user | $529.00 | $6,348.00 |
| Ooma (Office Pro) | $24.95 per user | $573.85 | $6,886.20 |
| Dialpad (Standard) | $27.00 per user | $621.00 | $7,452.00 |
| RingCentral (RingEX Core) | $30.00 per user | $690.00 | $8,280.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
What full-service restaurants in Urban Honolulu, HI get with Callata
Callata Office costs $99 per month for up to 5 people, and each additional user is $20 a month. That covers up to 3 local numbers, calling from a browser or your cell, transcribed voicemail, recorded calls with AI summaries, after-hours routing and E911 on each number.
If you already have a number in Urban Honolulu, HI, porting it to Callata is free. Texting from a local number requires a one-time carrier registration (10DLC, $49), and the numbers available in any area code depend on carrier inventory when you choose them.
Optional AI agents (receptionist, sales, support or scheduler) can answer calls after hours or when nobody picks up, take messages, text, email and transfer to your team. They are billed from prepaid AI minutes at $0.25 per minute, identify themselves as AI, and may only place outbound calls to people who consented, between 8am and 9pm.
Frequently asked questions
How many full-service restaurants are there in Urban Honolulu, HI?
Census County Business Patterns counted 797 full-service restaurants in the Urban Honolulu, HI metro area in 2023. They employed 18,665 people in mid-March.
What does a business phone system cost for a 23-person full-service restaurant?
At month-to-month list prices checked September 28, 2026, 23 users cost $690.00 a month on RingCentral RingEX Core and $573.85 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $459.00.
Can an AI receptionist answer calls for a full-service restaurant?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.