CallataGuidesBusiness phone system for limited-service restaurants in Portland, ME
Limited-service restaurants in the Portland-South Portland, ME metro area: 461 establishments in 2023, the local area codes, and what phone service costs a 12-person team.
- Establishments
- 461CBP 2023
- Employees
- 5,752mid-March 2023
- Per 100k residents
- 80.7U.S. 79.4
- Rank
- 100th of 925areas by count
Limited-service restaurants in Portland, ME by the numbers
The Census Bureau's 2023 County Business Patterns lists 461 establishments classified as Limited-Service Restaurants (NAICS 722513) in the Portland-South Portland, ME metro area. They employed 5,752 people in mid-March and paid $157.1 million in annual payroll. By establishment count the area is 100th out of 925 areas with published figures for limited-service restaurants.
Measured against its 572,000 residents (2024 estimate), the area has 80.7 limited-service restaurants per 100,000 people; the U.S. rate is 79.4, so Portland, ME is in line with the national figure. The average establishment here has 12.5 employees, compared with 18.4 nationally. Payroll per employee comes to $27,308, 30.9% above the national $20,857.
| Measure | Portland, ME | Maine | United States |
|---|---|---|---|
| Establishments | 461 | 1,016 | 270,088 |
| Mid-March employees | 5,752 | 12,872 | 4,965,080 |
| Annual payroll | $157,076,000 | $325,047,000 | $103,557,315,000 |
| Employees per establishment | 12.5 | 12.7 | 18.4 |
| Payroll per employee | $27,308 | $25,252 | $20,857 |
| Establishments per 100,000 residents | 80.7 | 72.3 | 79.4 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
How big limited-service restaurants in Portland, ME are
Of the limited-service restaurants in Portland, ME that had employees in March 2023, 36.7% had fewer than five (the U.S. share is 24.3%). 54.9% had fewer than ten. When a business has only a few people, whoever is free answers the phone, and calls that arrive while everyone is busy go to voicemail unless they are routed somewhere else.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 169 | 36.7% | 24.3% |
| 5–9 employees | 84 | 18.2% | 16.2% |
| 10–19 employees | 99 | 21.5% | 24.6% |
| 20–49 employees | 100 | 21.7% | 28.4% |
| 50 or more employees | 9 | 2.0% | 6.5% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Why the phone matters for limited-service restaurants in Portland, ME
Counter-service restaurants take phone orders and catering requests while serving a line of customers. Calls need to be answered quickly or captured for a callback. That holds for limited-service restaurants in Portland, ME as much as anywhere.
Typical inbound and outbound calls for limited-service restaurants in Portland, ME:
- An office calls about catering for a meeting.
- The restaurant calls a customer about an order delay.
- A customer calls about an order mistake.
Business texting for limited-service restaurants
Restaurants text order-ready notices.
Team texting on Callata runs from your business number, so replies come from the practice or shop rather than someone's personal phone. It turns on after the one-time $49 carrier registration (10DLC) is approved.
Phone system pricing for a 12-person limited-service restaurant
The average limited-service restaurant in Portland, ME has 12.5 employees, so a 12-person team is a reasonable benchmark. On a per-user plan that headcount sets the bill: $299.40 a month on Ooma Office Pro or $360.00 on RingCentral RingEX Core at list price (checked September 28, 2026). Callata comes to $239.00 a month for 12 users ($99 a month with 5 users included, then $20 per additional user), below both.
Over a year, that is $1,452 less than RingCentral for a limited-service restaurant in Portland, ME of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $239.00 | $2,868.00 |
| Quo (Starter) | $19.00 per user | $228.00 | $2,736.00 |
| Nextiva (Core) | $23.00 per user | $276.00 | $3,312.00 |
| Ooma (Office Pro) | $24.95 per user | $299.40 | $3,592.80 |
| Dialpad (Standard) | $27.00 per user | $324.00 | $3,888.00 |
| RingCentral (RingEX Core) | $30.00 per user | $360.00 | $4,320.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Getting a local number in Portland, ME
The exchanges in the area's named cities and towns are all in area code 207 (269 exchanges in NANPA's file). A local number lets customers in Portland, ME call without dialing out of area. Callata includes up to 3 local numbers, and which numbers are open in an area code depends on carrier inventory when you choose.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 207 | 269 | Eastern | 1947 | none |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
What limited-service restaurants in Portland, ME get with Callata
For $99 a month, Callata puts a team of up to 5 on one plan ($20 for each person after that): up to 3 local numbers, unlimited inbound calls, a pooled allowance of 1,500 outbound US and Canada minutes per user, browser and cell calling, voicemail transcription with urgency triage, recorded calls with AI summaries and business-hours routing, with E911 on every number.
Porting a number you already use in Portland, ME is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Frequently asked questions
How many limited-service restaurants are there in Portland, ME?
Census County Business Patterns counted 461 limited-service restaurants in the Portland-South Portland, ME metro area in 2023. They employed 5,752 people in mid-March.
What does a business phone system cost for a 12-person limited-service restaurant?
At month-to-month list prices checked September 28, 2026, 12 users cost $360.00 a month on RingCentral RingEX Core and $299.40 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $239.00.
What area code should a limited-service restaurant in Portland, ME use?
Area code 207 has the most assigned exchanges among the area's named places. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a limited-service restaurant?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.