CallataGuidesBusiness phone system for other personal care services in Springfield, MA
Other personal care services in the Springfield, MA metro area: 27 establishments in 2023, the local area codes, and what phone service costs a 5-person team.
- Establishments
- 27CBP 2023
- Employees
- 146mid-March 2023
- Per 100k residents
- 5.8U.S. 9.4
- Rank
- 161st of 608areas by count
How many other personal care services are in Springfield, MA?
The Census Bureau's 2023 County Business Patterns lists 27 establishments classified as Other Personal Care Services (NAICS 812199) in the Springfield, MA metro area. They employed 146 people in mid-March and paid $4,740,000 in annual payroll. By establishment count the area is 161st out of 608 areas with published figures for other personal care services.
Measured against its 464,000 residents (2024 estimate), the area has 5.8 other personal care services per 100,000 people; the U.S. rate is 9.4, so Springfield, MA is 37.9% below the national figure. The average establishment here has 5.4 employees, compared with 5.8 nationally. Payroll per employee comes to $32,466, 5.5% above the national $30,768.
| Measure | Springfield, MA | Massachusetts | United States |
|---|---|---|---|
| Establishments | 27 | 749 | 31,863 |
| Mid-March employees | 146 (moderate noise) | 3,676 | 183,545 |
| Annual payroll | $4,740,000 (moderate noise) | $121,530,000 | $5,647,267,000 |
| Employees per establishment | 5.4 | 4.9 | 5.8 |
| Payroll per employee | $32,466 | $33,060 | $30,768 |
| Establishments per 100,000 residents | 5.8 | 10.5 | 9.4 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
How big other personal care services in Springfield, MA are
Of the other personal care services in Springfield, MA that had employees in March 2023, 66.7% had fewer than five (the U.S. share is 65.5%). 100.0% had fewer than ten. For a business of a few people, phone coverage is a staffing question as much as a technology one: someone has to be free to pick up, or the call needs somewhere sensible to go.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 16 | 66.7% | 65.5% |
| 5–9 employees | 8 | 33.3% | 17.2% |
| 10–19 employees | not published | — | 10.6% |
| 20–49 employees | not published | — | 6.1% |
| 50 or more employees | 0 | 0.0% | 0.5% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Calls a day spa in Springfield, MA has to catch
This category includes day spas, massage studios and tanning salons. Bookings, gift card purchases and package questions arrive by phone, often while staff are with clients.
A few of the calls that come in to other personal care services in Springfield, MA:
- A group calls about a spa day.
- A client calls to book a massage.
- A customer calls to buy a gift card.
What other personal care services text about
Spas text appointment reminders.
Because carriers require registration for business texting from local numbers, Callata files a 10DLC registration for a one-time $49; after approval, anyone on the team can reply from the business number.
Callata vs. per-seat pricing for other personal care services in Springfield, MA
The average day spa in Springfield, MA has 5.4 employees, so a 5-person team is a reasonable benchmark. Per-seat business phone plans bill every one of those people. At month-to-month list prices checked September 28, 2026, 5 users on RingCentral RingEX Core cost $150.00 a month and 5 on Ooma Office Pro cost $124.75. Callata comes to $99.00 a month for 5 users ($99 a month with 5 users included, then $20 per additional user), below both.
Over a year, that is $612 less than RingCentral for a day spa in Springfield, MA of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $99.00 | $1,188.00 |
| Quo (Starter) | $19.00 per user | $95.00 | $1,140.00 |
| Nextiva (Core) | $23.00 per user | $115.00 | $1,380.00 |
| Ooma (Office Pro) | $24.95 per user | $124.75 | $1,497.00 |
| Dialpad (Standard) | $27.00 per user | $135.00 | $1,620.00 |
| RingCentral (RingEX Core) | $30.00 per user | $150.00 | $1,800.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Local area codes for other personal care services in Springfield, MA
The exchanges in the area's named cities and towns are all in area code 413 (283 exchanges in NANPA's file). A local number lets clients in Springfield, MA call without dialing out of area. Callata includes up to 3 local numbers, and which numbers are open in an area code depends on carrier inventory when you choose.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 413 | 283 | Eastern | 1947 | none |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
What other personal care services in Springfield, MA get with Callata
For $99 a month, Callata puts a team of up to 5 on one plan ($20 for each person after that): up to 3 local numbers, unlimited inbound calls, a pooled allowance of 1,500 outbound US and Canada minutes per user, browser and cell calling, voicemail transcription with urgency triage, recorded calls with AI summaries and business-hours routing, with E911 on every number.
Porting a number you already use in Springfield, MA is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Frequently asked questions
How many other personal care services are there in Springfield, MA?
Census County Business Patterns counted 27 other personal care services in the Springfield, MA metro area in 2023. They employed 146 people in mid-March.
What does a business phone system cost for a 5-person day spa?
At month-to-month list prices checked September 28, 2026, 5 users cost $150.00 a month on RingCentral RingEX Core and $124.75 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $99.00.
What area code should a day spa in Springfield, MA use?
Area code 413 has the most assigned exchanges among the area's named places. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a day spa?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.