Business phone system for caterers in Massachusetts

Caterers in Massachusetts by the numbers

County Business Patterns counts 436 establishments in Massachusetts classified as Caterers (NAICS 722320) for 2023. They employed 5,971 people in mid-March and reported $243.0 million in annual payroll. That is the 9th highest count among the 51 states and DC with published figures. Caterers make up 0.24% of the 183,767 business establishments in the state.

Per 100,000 residents (2024 estimate) Massachusetts has 6.1 caterers, 57.2% above the national rate of 3.9. The average establishment has 13.7 employees against 11.2 nationally. Payroll per employee is $40,703, 31.8% above the U.S. figure of $30,873.

Where caterers in Massachusetts are concentrated

Census published catering company counts for 9 metro or micropolitan areas that include part of Massachusetts. The largest is Boston, MA-NH, with 320 establishments (a multi-state area; its count covers every state it spans). Single-state metro and micropolitan areas account for 28% of the statewide total; the rest are outside any published area or in areas Census suppressed.

Team sizes at caterers in Massachusetts

51.2% of Massachusetts's caterers with employees had fewer than five people in March 2023, compared with 55.0% nationally. 68.4% had fewer than ten. That is the size of team where a missed call usually means nobody was free, not that nobody was on staff.

Calls a catering company in Massachusetts has to catch

Caterers book events through inquiry calls and then coordinate menus, headcounts and timing over many follow-ups. Fast responses to inquiries win events.

Calls a catering company in Massachusetts might handle in a typical week include:

• An office calls about a lunch meeting order.
• A client calls to update a headcount.
• A couple calls about catering a wedding.

After-hours calls

Evening inquiry calls are common for event catering.

Callata voicemail is transcribed and triaged for urgency, and business-hours routing decides where calls go once you close.

Callata vs. per-seat pricing for caterers in Massachusetts

Caterers in Massachusetts average 13.7 employees, so the comparison uses a 14-person team. Priced per seat, 14 users would run $420.00 a month on RingCentral RingEX Core and $349.30 on Ooma Office Pro (month-to-month list prices, checked September 28, 2026). On Callata the same 14 people cost $279.00 a month, less than either per-seat plan.

The annual difference against RingCentral's monthly list price comes to $1,692. Some vendors discount annual contracts; the table shows month-to-month prices.

Area codes in Massachusetts

Massachusetts has 9 geographic area codes in service according to NANPA. You can choose local numbers in the area codes your clients know, subject to carrier inventory, or port your current number for free.

How Callata works for caterers in Massachusetts

Callata Office costs $99 per month for up to 5 people, and each additional user is $20 a month. That covers up to 3 local numbers, calling from a browser or your cell, transcribed voicemail, recorded calls with AI summaries, after-hours routing and E911 on each number.

If you already have a number in Massachusetts, porting it to Callata is free. Texting from a local number requires a one-time carrier registration (10DLC, $49), and the numbers available in any area code depend on carrier inventory when you choose them.

Optional AI agents (receptionist, sales, support or scheduler) can answer calls after hours or when nobody picks up, take messages, text, email and transfer to your team. They are billed from prepaid AI minutes at $0.25 per minute, identify themselves as AI, and may only place outbound calls to people who consented, between 8am and 9pm.