CallataGuidesBusiness phone system for assisted living facilities for the elderly in New Mexico
106 assisted living facilities for the elderly operated in New Mexico in 2023. Where they are, how big their teams are, and what phone service costs them.
- Establishments
- 106CBP 2023
- Employees
- 2,756mid-March 2023
- Per 100k residents
- 5.0U.S. 6.1
- State rank
- 39th of 51by count
How many assisted living facilities for the elderly operate in New Mexico
New Mexico had 106 assisted living facilities for the elderly in 2023, according to Census County Business Patterns (NAICS 623312, Assisted Living Facilities for the Elderly). They employed 2,756 people in mid-March and reported $84.7 million in annual payroll. That is the 39th highest count among the 51 states and DC with published figures. Assisted living facilities for the elderly make up 0.24% of the 44,861 business establishments in the state.
Per 100,000 residents (2024 estimate) New Mexico has 5.0 assisted living facilities for the elderly, 19.0% below the national rate of 6.1. The average establishment has 26.0 employees against 24.3 nationally. Payroll per employee is $30,739, 11.9% below the U.S. figure of $34,874.
| Measure | New Mexico | United States |
|---|---|---|
| Establishments | 106 | 20,884 |
| Mid-March employees | 2,756 | 508,230 |
| Annual payroll | $84,718,000 | $17,723,940,000 |
| Employees per establishment | 26.0 | 24.3 |
| Payroll per employee | $30,739 | $34,874 |
| Establishments per 100,000 residents | 5.0 | 6.1 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Assisted living facilities for the elderly by metro area in New Mexico
Census published assisted living community counts for 4 metro or micropolitan areas that include part of New Mexico. The largest is Albuquerque, NM, with 76 establishments. Single-state metro and micropolitan areas account for 91% of the statewide total; the rest are outside any published area or in areas Census suppressed.
| Area | Establishments | Employees | Per 100k residents |
|---|---|---|---|
| Albuquerque, NM | 76 | 1,836 | 8.2 |
| Santa Fe, NM | 9 | 345 | 5.7 |
| Las Cruces, NM | 7 | 170 | 3.1 |
| Farmington, NM | 4 | 105 | 3.3 |
Source: Census County Business Patterns 2023; population from Census Vintage 2024 estimates.
Team sizes at assisted living facilities for the elderly in New Mexico
17.0% of New Mexico's assisted living facilities for the elderly with employees had fewer than five people in March 2023, compared with 33.3% nationally. 34.0% had fewer than ten. At that size the phone is shared, so routing (who rings, when, and what happens after hours) matters more than the number of desk phones.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 18 | 17.0% | 33.3% |
| 5–9 employees | 18 | 17.0% | 14.8% |
| 10–19 employees | 23 | 21.7% | 14.0% |
| 20–49 employees | 33 | 31.1% | 22.4% |
| 50 or more employees | 14 | 13.2% | 15.5% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Why the phone matters for assisted living facilities for the elderly in New Mexico
Families researching assisted living usually start with a phone call, and those calls come at all hours from adult children juggling work. Existing residents' families also call regularly for updates.
Typical inbound and outbound calls for assisted living facilities for the elderly in New Mexico:
- A vendor calls to confirm a delivery.
- A hospital case manager calls about a possible placement.
- A resident's family calls to check on a care update.
Texting residents and families
Communities text tour confirmations and event reminders to families.
Texting from a local number in New Mexico requires carrier registration (10DLC), a one-time $49 fee on Callata.
Phone system pricing for a 26-person assisted living community
Assisted living facilities for the elderly in New Mexico average 26.0 employees, so the comparison uses a 26-person team. On a per-user plan that headcount sets the bill: $648.70 a month on Ooma Office Pro or $780.00 on RingCentral RingEX Core at list price (checked September 28, 2026). Callata comes to $519.00 a month for 26 users ($99 a month with 5 users included, then $20 per additional user), below both.
Over a year, that is $3,132 less than RingCentral for an assisted living community in New Mexico of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $519.00 | $6,228.00 |
| Quo (Starter) | $19.00 per user | $494.00 | $5,928.00 |
| Nextiva (Core) | $23.00 per user | $598.00 | $7,176.00 |
| Ooma (Office Pro) | $24.95 per user | $648.70 | $7,784.40 |
| Dialpad (Standard) | $27.00 per user | $702.00 | $8,424.00 |
| RingCentral (RingEX Core) | $30.00 per user | $780.00 | $9,360.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Area codes in New Mexico
New Mexico has 2 geographic area codes in service according to NANPA. Callata includes up to 3 local numbers, so an assisted living community can hold a number in more than one of them.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 505 | 684 | Mountain | 1947 | none |
| 575 | 521 | Mountain | 2007 | none |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
How Callata works for assisted living facilities for the elderly in New Mexico
Callata is a business phone system priced at $99 a month with 5 users included, then $20 per additional user. Callata Office includes up to 3 local business numbers, unlimited inbound calling, 1,500 pooled outbound US and Canada minutes per user each month, a browser softphone that can also ring your cell, voicemail with transcription, call recording with AI summaries, business-hours routing and E911 on every number.
Porting a number you already use in New Mexico is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Practices that handle protected health information should review their own privacy obligations before recording calls, enabling AI summaries or texting appointment details, and keep clinical conversations out of text messages unless their policies allow it.
Frequently asked questions
How many assisted living facilities for the elderly are in New Mexico?
106 in 2023, according to Census County Business Patterns. They employed 2,756 people in mid-March.
Which New Mexico metro area has the most assisted living facilities for the elderly?
Albuquerque, NM, with 76 establishments in 2023.
What does a phone system cost a 26-person assisted living community?
$780.00 a month on RingCentral RingEX Core or $648.70 on Ooma Office Pro at month-to-month list prices (checked September 28, 2026); $519.00 on Callata ($99 a month with 5 users included, then $20 per additional user).
Do I need to register to text customers from a New Mexico number?
Yes. US carriers require business texting from local numbers to be registered (10DLC). On Callata the registration is a one-time $49 fee, and texting turns on once it is approved.